1-264031SOQ Towing Services for PCSO Master Solicitation.pdf

Pinal County Office of Budget and Finance Purchasing Division

31 N Pinal Street, Building A Florence, Arizona 85132

STATEMENT OF QUALIFICATIONS #264031SOQ

COVER SHEET

Release Date

January 1, 2026

Solicitation Number

264031SOQ

Solicitation Title

Services to be performed for

TOWING SERVICES FOR PCSO

Pinal County – Sheriff’s Office

Responses will be received until 2:00 P.M., MST, Thursday January 29, 2026 Electronically through the Bonfire Purchasing System

For additional information please contact Riley Brimhall, Procurement Officer Email: Riley.Brimhall@Pinal.gov 520-866-6008

Documents included in this package Statement of Qualifications Cover Sheet General Terms and Conditions Special Terms and Conditions Scope of Work Response Submittal Requirements Attachments A, B, C, D, E, F, G and H Exhibits 1,2,3 and 4

The undersigned hereby affirms that (1) he/she is a duly authorized agent of the Vendor, (2) he/she has read all terms and conditions and technical specifications which were made available in conjunction with this solicitation and fully understands and accepts them unless specific variations have been expressly listed in his/her offer, (3) that the offer is being submitted on behalf of the Vendor in accordance with any terms and conditions set forth in this document, and (4) that the Vendor will accept any awards made to it as a result of the offer submitted herein for a minimum of one-hundred eighty (180) calendar days following the date of submission. Offers must contain, in blue ink, a physical signature of an authorized agent of the Vendor or a verifiable electronic time and date stamped signature in the space provided on all appropriate signature lines in this solicitation. Typed names as signatures are not allowed.

PRINT OR TYPE YOUR INFORMATION

Company Name: _______________________________________ Fax: __________________________________________________

Address: ______________________________________________ City/State/Zip: __________________________________________

Contact Person: ________________________________________ Title: __________________________________________________

Email: ________________________________________________ Phone: ________________________________________________

Authorized Representative’s Signature: __________________________________________________ Date: _____________________

Printed Name: _________________________________________ Title: _________________________________________________

Email: ________________________________________________ Phone: ________________________________________________

TABLE OF CONTENTS

Cover Sheet Page 1

Table of Contents Page 2

Executive Summary Page 3

Specifications Page 5

Special Terms and Conditions Page 17

General Terms and Conditions Page 23

Vendor Information Page 29

Inquiry Form Page 34

Proprietary / Confidentiality Statement Page 35

No Bid Statement Page 36

Submission Form Page 37

Exhibit 1 – Exceptions Form Page 38

Exhibit 2 – Lobbying Certification Page 39

Exhibit 3 – Non-Collusion Affidavit Page 40

Exhibit 4 – Minimum Insurance Requirements Certification Page 41

Attachment A – Insurance Checklist Page 43

Reference and Instructions Regarding Attachment B, Agreement Page 44

Attachment B, Agreement Sample Page 45

Substitute W9 Form Page 55

Attachment C - Storage Facility List Page 59

Attachment D - Tow Designation & Equipment List Page 60

Attachment E - Personnel List Page 61

Attachment F - Region Map Page 62

Attachment G – Maximum Allowable Rate Schedule Page 63

Attachment H – Storage Facility and Tow Equipment Inspection Form Page 65

STATEMENT OF QUALIFICATIONS #264031SOQ Page 3 of 65

EXECUTIVE SUMMARY

OFFICIAL SOLICITATION DOCUMENTS: Pinal County officially distributes solicitation documents through the Bonfire Purchasing System. Copies of solicitations obtained from any other source are not considered official copies. Only those Vendors who obtain solicitation documents from the Bonfire Purchasing System website will be in receipt of officially posted and relevant information regarding solicitations issued by Pinal County. The County cannot be held responsible for incorrect information, nor can it attest to the accuracy of information found on websites other than the Bonfire Purchasing System.

PURPOSE OF SOLICITATION: Pinal County is issuing this Solicitation for the purpose of entering into a contract for services as specified herein from a Vendor(s) that will provide prompt and efficient service to the County for Towing Services.

Although this Solicitation specifies exact services to be completed, it is understood and agreed that the County may, during the term of the contract, request additional services be performed by the successful Vendor(s) at other locations within Pinal County. This option, if exercised, is the prerogative of the County and shall be honored by the Vendor(s) throughout the contract period. No guarantees are made that additional services will be requested.

TERM OF CONTRACT: The awarded contract shall commence on April 15, 2026 and shall remain in effect through April 14, 2027.

OPTION TO RENEW FOR SUBSEQUENT YEARS (WITH PRICE ADJUSTMENT): The prices or discounts quoted in this Solicitation shall prevail during the specified term of the contract, at which time the County shall have the option to renew the contract for four additional one-year periods. Continuation of the contract beyond the initial term is a County prerogative and not a right of the Vendor and will be exercised only when such continuation is clearly in the best interest of the County.

During the option period, the County will consider an adjustment to the pricing structure if the manufacturer or supplier notifies the Vendor of a price adjustment. It shall be understood that such price adjustments shall not exceed the amount passed on to the Vendor/supplier by the manufacturer. The Vendor shall notify the County of such adjustments during the option period at least ninety calendar days prior to the end of the then current contract year and must include detailed justification for the requested adjustment. The County reserves the right to reject any price adjustments submitted by the Vendor and/or to terminate the contract with the Vendor based on such requested price adjustments.

The County may consider an adjustment to the pricing structure outside of the option period if such adjustment would be detrimental to the Vendor. The Vendor shall submit an immediate request for such an adjustment in writing to the Purchasing Division and must include detailed justification for making the requested adjustment outside of the option period.

This consideration is a County prerogative and there is no guarantee that the request will be accepted outside of the option period. The County reserves the right to accept, reject, or negotiate any price adjustments submitted by the Vendor and/or to terminate the contract with the Vendor based on such requested price adjustments.

NON-APPROPRIATION. Pursuant to A.R.S. §35-190, as amended, the financial obligations of the County as set forth herein after the current fiscal year are contingent upon funds for the purpose being appropriated, budgeted and otherwise available. The awarded agreement will automatically terminate on July 1st of the first fiscal year for which funds are not appropriated. The County shall give the Vendor written notice of such non-appropriation.

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SCHEDULE OF ACTIVITIES: The following activities and dates tentatively outline the process to be used to solicit Vendor responses and to review each Vendor Response.

January 1, 2026 Release Request for Proposal January 12, 2026 @ 5:00 p.m. MST Deadline for Submitting Questions January 29, 2026 @ 2:00 p.m. MST Response Submission Deadline

February 17&18, 2026 8:00 a.m. to 5:00 p.m. MST Site Inspection for Short List Vendors February 2026 Issue Notice of Intent to Award March 18, 2026 (estimated) Contract Award

IDENTIFICATION OF TAXES IN OFFER: The County is subject to Arizona Transaction Privilege Tax (TPT) and local sales/use taxes, as set forth in the contract terms and conditions. Taxes shall be identified as separate items by amount or by rate, as applicable, in the offer.

EXCISE TAX: The County is exempt from certain federal excise tax on manufactured goods. The County will provide the necessary exemption certificates as evidence.

RESPONSE TO QUESTIONS: Questions which arise during the Response preparation period regarding issues around this Solicitation, purchasing and/or award shall be directed electronically, via the Bonfire Purchasing System, to Riley Brimhall, Procurement Officer, Purchasing Division, Pinal County. The Vendor submitting the question(s) shall be responsible for ensuring that the question(s) is received by the date and time listed above in the schedule of activities for submitting the question(s).

Any official interpretation of this Solicitation must be made by an agent of the County’s Purchasing Division who is authorized to act on behalf of the County. The County shall not be responsible for interpretations offered by employees of the County who are not agents of the County’s Purchasing Division.

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STATEMENT OF QUALIFICATIONS #264031SOQ Page 5 of 65

SPECIFICATIONS

1. SPECIFICATIONS

Pinal County Sheriff’s Office (PCSO) responds to a high volume of incidents that require towing assistance. The purpose of this solicitation is to enter into term contracts with towing service companies capable of providing all equipment, hardware, personnel, labor, storage facilities, insurance, and services required to provide PCSO-initiated towing and related services 24 hours per day, 7 days per week for Pinal County (County). Services include, but may not be limited to the following:

accident scene towing, accident site cleanup, abandoned and confiscated vehicle towing, stranded motorist roadside assistance, and storage.

2. REQUIRED DOCUMENTATION

• Failure to provide required information may deem your submittal non-responsive. Submittals must contain, in blue ink, a manual signature of an authorized agent of the Vendor or a verifiable electronic time and date stamped signature in the space provided on all appropriate signature lines in this solicitation. Typed names as signatures are not allowed.

• Vendor Information Form

• Proprietary / Confidential Statement

• Exhibit 1 – Exception Form

• Exhibit 2 – Lobbying Certification

• Exhibit 3 – Non-Collusion Affidavit

• Exhibit 4 – Minimum Insurance Requirements

• Attachment A - Insurance Requirements

• Attachment B – Sample Agreement for Service

• Attachment C - Storage Facility List

• Attachment D - Tow Designation & Equipment List

• Attachment E - Personnel List

• Attachment F - Region Map

• Attachment G - Maximum Allowable Rate Schedule

• Attachment H - Storage Facility and Tow Equipment Inspection Form

3. SCOPE OF WORK

The Contractor shall furnish towing services for the towing region(s) described below that are located in Pinal County. Those services shall be for light, medium, and/ or heavy duty removal in accordance with Arizona Revised Statute (A.R.S.) §28-872 and any other towing or removal for which PCSO chooses to use the Contractor.

The Contractor shall have and maintain an existing and properly zoned place of business with a tow release facility and storage facility without exception. In addition, the Contractor shall have and maintain a properly zoned vehicle storage facility within each tow region awarded (A, B, C and/or D).

The Contractor shall NOT allow “joint venture businesses” or “subcontractors” to represent an awarded Contractor.

PCSO will only do business with awarded Contractors and no other affiliates of that Contractor. There will be NO exceptions and a violation may result in the contract termination. The term “Contractor” and “Vendor” may be used interchangeably in this document.

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DEFINITIONS:

Burned Vehicle - A vehicle burned beyond the engine compartment and/or with at least three tires lost as a result of the fire.

Calendar Day – One day, midnight to midnight.

Call-out/Hook-up - The response of the towing company for a request for service from PCSO. Actions may include, but are not limited to: hooking up the vehicle to be towed, loading the vehicle on a dolly, cleaning up debris, and additional labor as requested such as removal of a driveline.

Disabled Vehicle - A vehicle that does not require towing, but needs fuel (gasoline or diesel), a tire change, inflation of a tire, water for a radiator, a jump start, or the opening of a locked door.

Extraordinary Situations - A burned vehicle, mountainside vehicle, vehicle in lakes, canals, or pools, or vehicle in desert area requiring a four wheel drive tow truck or special equipment.

Motorist Service Call - The response to a PCSO request for service for a disabled vehicle.

Off Road Recovery - The recovery of a vehicle from a desert area, farm field, ditch, ravine, or a body of water that is outside of a designated County right-of-way.

Towing Process - The time lapse between the time that a tow truck is en route to a scene until the vehicle is secured in the facility or has arrived at the customer’s requested destination.

A. The Geographic Tow Regions are as follows:

a) For the purposes of this contract, Pinal County has been divided into the following four (4) contract tow regions (see Attachment F – Region Map).

i) Region A: This region is comprised of Beats A1, A2, A3, A4, A5, and A6 - Service of this entire section shall be included with Region and Beat D42.

ii) Region D: This is comprised of Beats D40, D41, D42, D43, D44, and D45

iii) Region B: This region is comprised of Beats B20, B21, B22, and B23

iv) Region C: This region is comprised of Beats C30, C31, C32, C33, C34, and C35

B. Personnel Requirements.-

a) The Contractor shall maintain compliance with Arizona Administrative Code Section R13-3-1201: Tow Truck Agent and Company Requirements.

b) The Contractor and employees thereof will occasionally have access to information of a confidential nature and/or evidence that may be used in criminal prosecutions. The Contractor shall comply with A.R.S. §41-1750.

C. Equipment Requirements.-

a) The Contractor shall have a separate tow vehicle for each region awarded.

b) The Contractor shall have and maintain their tow truck(s) in accordance with Arizona Administrative

Code, sections R13-3-1001 through R13-3-1107 as applicable to the type of equipment designation (i.e. light, medium, or heavy duty). A full text version of these requirements is available by contacting the Arizona Secretary of State’s Office or via download at www.azsos.gov located under the Arizona Administrative Rules section.

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i) It is preferred that the Contractor have equipment capable of providing heavy duty towing services.

c) The Contractor shall maintain an adequate supply of business and contract rate cards in all tow trucks for distribution to all persons on-scene requiring contracted tow services. All costs associated with printing, maintaining, and distributing cards shall be responsibility of the Contractor. Information contained on the cards shall, at a minimum, contain the following:

i) Business name

ii) Business address

iii) Business contact information (all available telephone and fax numbers and email addresses)

iv) Hours of operation

v) Storage facility addresses

vi) Storage facility telephone numbers for both normal hours and after hour access

vii) The contracted rate schedules

(1) Should the person(s) requiring tow service not be on-scene, the business and contract rate cards shall be provided to the PCSO Deputy for proper distribution.

D. Towing Service Requirements.

a) PCSO and on-scene Deputy shall be solely responsible for all on-scene tow service actions.

b) The tow truck operator shall be responsible for the on-scene clean-up of debris to include spilled vehicle fluid at the scene of an accident per A.R.S. §28-674 (H), unless instructed otherwise by the on-scene Deputy or Deputy’s designee. The Contractor may require reasonable, additional charges (i.e. extra equipment and/or labor) for spilled cargo recovery, vehicle recovery from filled waterways, or other extraordinary circumstances based on actual time and cost expended on the clean-up and must be approved by on-scene Deputy or Deputy’s designee. Contractors are not permitted to utilize juveniles (persons under the age of 18 years) to perform this clean-up or any other function at the collision or call-out scene unless exempt under A.R.S. §23-235. The tow truck operator shall have and maintain the equipment and supplies required to perform on-scene clean up services.

c) In cases where PCSO requests emergency/expedited towing services, the Contractor shall respond as quickly and safely as possible. At no time shall the Contractor be entitled to violate any law pertaining to the safe and prudent operation of its vehicles on state and local highways and roadways. Tow trucks are not authorized emergency vehicles and therefore shall obey all traffic laws established for prudent, responsible, and safe driving throughout the State.

d) To ensure accurate information is captured for dissemination, the tow truck operator who accepts responsibility of the vehicle and the vehicle report shall verify that the information below is clearly listed and legible on the Contractor’s copy of the Vehicle Report BEFORE accepting the report from the Deputy or Deputy’s designee. A separate Vehicle Report may be issued for any additional trailer and/or vehicle towed if the owner is different than the primary vehicle.

i) Type of impound must be marked on the tow sheet ( or vehicle removal report)

ii) DR#

iii) VIN#

iv) Year, make, model, license plate, and mileage

v) Driver’s information

(1) In the event the tow truck operator is unable to read the Contractor’s copy of the Vehicle

Report, or believes pertinent information is missing, it is the tow truck operator’s

STATEMENT OF QUALIFICATIONS #264031SOQ Page 8 of 65 responsibility to bring any discrepancies to the attention of the Deputy or Deputy’s designee before accepting the report. However, in the event that the discrepancies remain unresolved after requesting that the Deputy or Deputy’s designee correct them, the tow truck operator shall accept the vehicle and vehicle report with no further delay.

The Contractor receiving the vehicle must send an email to PCSOImpounds@pinal.gov within twelve (12) hours that includes a scanned copy of the vehicle report and references any discrepancy for purposes of review by the PCSO towing coordinator.

e) Right of Refusal. In the event that a vehicle owner requests service by an alternate towing company and the on-scene Deputy or Deputy’s designee approves that request, the Contractor shall honor that request.

i) PCSO shall reserve the right, at its sole discretion and as it deems necessary, to refuse the use of a Contractor’s services for reasons including, but not limited to any of the following:

(1) Tow truck operator is suspected of consuming alcoholic beverages, narcotics or other dangerous drugs;

(2) Tow truck operator lacks appropriate skills to handle an on-scene situation.;

(3) Late arrival of a tow truck operator to a specified scene;

(4) Contractor or other tow company who was not dispatched by PCSO (If the situation is an emergency, the truck may be used only to the point of eliminating the hazard from the roadway);

(5) Tow truck not properly equipped;

(6) Any other reason an on-scene Deputy or Deputy’s designee considers appropriate to ensure the safety of the driving public; and/or

(7) Should a call be cancelled before work or service at the scene is performed, there will be no charge to either the owner of the vehicle or to PCSO.

E. Storage Facility Requirements.

a) The Contractor shall have and maintain a properly zoned vehicle storage facility within each tow region that the Contractor submits a proposal for. In addition, the storage facility shall meet the following minimum requirements:

i) The storage facility shall be sized at a minimum of 50’ x 75’;

ii) The perimeter shall be secured by, at minimum, a six foot high enclosure, such as chain link, block fence, or shall be a fully enclosed building, with secured entryways such as lockable gates or garage type doors;

iii) Access shall be limited to Contractor, employees of Contractor, PCSO personnel, vehicle owners, or others having legitimate business reasons for entering the facilities;

iv) Entryways shall be locked at all times when the Contractor or his/her employees are not present;

v) Usage of storage facility shall be limited to the exclusive use of storing of towed vehicles, separate from any other business of the Contractor such as dismantling or repairing of vehicles;

vi) Ground surface shall be an all-weather surface such as concrete, asphalt, black top, stone, macadam, limestone, iron ore, gravel, shale, caliche, or other surface material required to enable the safe movement of stored vehicles throughout the facility both under their own power and while under tow during all weather conditions and at all times. Ground surfaces shall also be free of overgrown vegetation;

vii) Illumination levels shall be adequate for nighttime release of vehicles. “Adequate” is understood to mean that the illumination is sufficient to allow inspection of a vehicle for damage at the time of release. At a minimum, there shall be one lighting fixture containing at least a 250 watt element for each ¼ acre of storage;

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viii) The storage facility shall be accessible for releasing vehicles and/or property between 8:00 A.M. and 5:00 P.M. Monday through Friday and 8:00 A.M. and 12:00 P.M. (noon) on Saturdays (excluding holidays) at no additional charge. If the facility is a satellite facility which may or may not have employees present during accessibility hours, there shall be a reasonable response time to assist customers that shall not exceed thirty (30) minutes from initial customer and/or PCSO contact; and

ix) The storage facility shall have, within 14 days of contract award, or as mutually agreed upon in writing with PCSO, clearly visible and legible signage at the storage facility’s main entrance.

If a business office is located in a separate location, it shall also meet the following signage requirements. Requirements shall include that signs have letters at least two (2”) inches in height with contrasting background, shall be visible from a minimum of 10 feet away, and shall contain a minimum of the following information:

a. Business name

b. Street address

c. Storage facility regular business hours

d. Storage facility access telephone number (person responsible for allowing vehicle owner access to vehicle 24 hours per day, 365 days per year)

e. Contracted rate schedules

f. Accepted forms of payment

g. List of documents required for release of vehicles.

(b) Inspection. Contractor shall maintain compliance with the specifications of the inspection requirements as stated on Attachment H – Storage Facility and Tow Equipment Inspection Form during the contract term and any extensions. PCSO may, at its sole discretion, inspect the Contractor’s storage facility(s) to ensure compliance at any time during the contract period. Failure to maintain storage facilities as described herein shall result in contract termination. Contractors who wish to relocate a storage facility to an alternate location within the same region must seek advance written approval from the Sheriff’s Office at least 30 days prior to such proposed relocation.

F. Responsiveness.

a) The Contractor shall accept and return PCSO initiated service calls and shall dispatch tow trucks to designated service locations (scenes) 24 hours per day, 365 days per year (including State and County observed holidays).

b) The Contractor shall respond to all PCSO initiated tow related service requests immediately. In the event that a Contractor does not respond immediately, PCSO reserves the right to contact alternate Contractors. Answering machines or third party answering service companies that do not have dispatch capabilities shall not be used under this contract.

c) On-scene Response Times: The goal for an on-scene response time is within 30 to 45 minutes.

Response time may be altered to allow for reasonable and safe driving time, to compensate for periods of inclement weather that would create hazardous driving conditions, to compensate for unforeseen highway closures and detours, or for parking limitations imposed by municipalities. The Contractor shall have the ability to communicate with operators via radio, mobile telephone, or other like equipment, to provide PCSO Operational Communications the ability to pass on information to the operator through the Contractor’s dispatch center as the operator responds to a call. When contacted by the dispatcher, the Contractor shall provide an ETA to the dispatcher. Should the ETA be deemed excessive by PCSO, or the 30 to 45 minute time frame be exceeded with no reasonable and/or valid explanation, the dispatcher or on-scene Deputy may choose to contact another company. The goal for an on-scene heavy duty response time is within two (2) hours.

i) Any continued excessive response times by the Contractor, as determined by PCSO, may result in termination of the contract.

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G. Storage Policies/Procedures.

a) All vehicles towed under this contract shall be stored at the nearest storage facility, unless towed to an alternate location at the request of the vehicle owner.

b) The Contractor shall assume sole responsibility for theft, disappearance, or damage of vehicle, its parts, or any personal items within the vehicle once the vehicle has been taken under tow and/or stored in its facilities. This excludes any items removed from the vehicle and taken into custody by PCSO.

c) The Contractor may remove a mechanical part, such as a battery or distributor rotor, to prevent unauthorized removal of the vehicle. If this is done the Contractor shall document such removal on the tow invoice inventory list and shall be solely responsible for its return and reinstallation (at Contractor’s expense) at the time the vehicle is released unless otherwise instructed by PCSO. Contractors shall assist vehicle owners/owners agents, when necessary, by retrieving ownership documents or identification from a towed vehicle or by accompanying them while they retrieve documents from a towed vehicle.

d) The Contractor shall allow vehicle owner/owner’s agents, with valid proof of ownership or authorization, access to a towed vehicle for removal of personal effects at any time after the completion of the tow.

The Contractor shall provide this service without charge during regular business hours. The Contractor may assess an after-hours release fee at the rate specified herein if the vehicle owner/owner’s agent requests access outside of regular business hours.

e) The Contractor shall allow vehicle owner/owner’s agents, with valid proof of ownership or authorization, access to a towed vehicle for purposes of inspecting and/or documenting its condition. The Contractor shall provide this service without charge during regular business hours. The Contractor may assess an after-hours release fee, at the rate specified herein if the owner/owner’s agent requests access outside of regular business hours.

f) Vehicle Records. The Contractor shall maintain records of all vehicles towed and/or stored under this contract for a period no less than six (6) years. At a minimum, these records shall include all of the following information:

i) Date of the provided towing service

ii) Date vehicle was placed in storage

iii) Time vehicle was placed in storage

iv) Location where the service and/or tow was initiated

v) Make, model, and year of the vehicle

vi) License plate number and state

vii) Vehicle identification number (VIN)

viii) Date the vehicle was claimed

ix) Time the vehicle was claimed

x) Identity of the person who claimed the vehicle

xi) Identity of the person(s) who removed personal property from the vehicle

xii) Date of the 10-day filing (if applicable)

xiii) Date of the 30-day filing (if applicable)

g) Property Inventory Reports. A PCSO Deputy shall prepare a Vehicle Property Inventory Report for every vehicle towed under the contract as soon as the vehicle is taken into PCSO custody. The Contractor/tow truck operator shall keep a copy of this Vehicle Property Inventory Report.

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i) The Contractor/tow truck operator may remove personal items from a vehicle and place them into secure storage as a protection measure against theft or loss. Any personal items removed from a vehicle shall be tagged with the tow number, vehicle identification number, and vehicle license number and shall be noted on a Tow Invoice Inventory List.

h) Abandoned Vehicles. The filing of a 10 and/or 30 day electronic abandoned vehicle report is to be filed as required by the A.R.S. §28-4838. Per this contract the Contractor shall follow A.R.S. §§28-3511 - 28-3515 guidelines as they relate to abandoned vehicles.

i) Surrendered Titles. If the Contractor agrees to accept a vehicle title from a registered owner, it must direct the registered owner to contact PCSO first to obtain a release and pay the administrative fee(s).

In the event that the registered owner does not have a valid registration and/or proof of insurance, PCSO will accept a letter from the Contractor (on the Contractor’s letterhead) stating that the Contractor is accepting ownership of the vehicle and assuming responsibility that the vehicle will NOT leave the tow facility without proof of insurance and valid registration unless it is going to salvage. Per this contract the Contractor shall follow A.R.S. §§28-3511 - 28-3515 guidelines as they relate to surrendered titles.

i) In the event that the Contractor accepts the vehicle title but fails to have the registered owner obtain a release and pay PCSO’s administrative fee(s), the Contractor will be responsible for:

(1) Scheduling an appointment for release with the PCSO 20-day Impound Unit.

(2) Providing valid registration and proof of insurance (a Contractor’s letter as outlined in this section may be substituted for proof of registration/insurance)

(3) Paying PCSO’s administrative fee of $150.

H. Rates/Billing.

a) Billing. No fees other than those listed on the Maximum Allowable Rate Schedule (Attachment G) and as outlined in this contract, may be charged during the term of this contract. Service categories and billing parties shall be only those identified below:

i) Accident scene towing, site clean-up, and vehicle storage services shall be billed to vehicle owner, insurance carrier, or lien holder depending on applicability. PCSO shall not be responsible for payment of these services.

ii) Abandoned vehicle towing and storage services shall be billed to vehicle owner, insurance carrier, or lien holder depending on applicability. PCSO shall not be responsible for payment of these services.

iii) Stranded motorist roadside assistance services shall be billed to the vehicle driver or owner.

PCSO shall not be responsible for payment of these services.

iv) All other PCSO initiated tow related services performed in accordance with A.R.S. §28-872 and A.R.S. §28-3511 and/or which the Department may require shall be billed to the vehicle owner, insurance carrier, or lien holder. PCSO shall not be responsible for payment of these services.

v) Vehicles towed to any Pinal County impound yard for evidence, seizure, or as deemed necessary by PCSO, shall be billed to PCSO and sent to Pinal County Sheriff’s Office Finance Dept. P.O. Box 867, Florence, Arizona 85132.

vi) Contractors shall only bill/receive payments once per service call. Double billing (i.e. billing more than one party for the same services) by Contractors is prohibited. Failure to comply shall result in legal action.

vii) Soliciting repairs by Contractors and their tow truck operators is prohibited. Contractors and their employees shall not solicit business for any vehicle repair shop(s) during the towing process or during any subsequent storage period for any towing service provided under the contract.

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b) Tow Rates. The Contractor shall provide the services specified herein 24 hours per day, 365 days per year, including weekends and holidays per the Maximum Allowable Rates (Attachment G). The tow rates shall include, at a minimum, all of the following services:

i) Deployment to scene

ii) Vehicle hook-up

iii) Winching

iv) Labor required to perform preparation to tow

v) On-scene cleanup of debris and spilled vehicle fluid when instructed by the on-scene Deputy

Sheriff, drive-line removal (if required)

vi) Recovery

vii) Use of dollies (when necessary)

viii) Any other service which may be incidental to any specific towing situation.

(1) Tow rates shall apply to the use of a single tow truck. Contractors may not disengage trailers, etc. from a vehicle requiring tow if both can be towed safely as one unit. This requirement may be waived upon prior approval from the on-scene Deputy or the vehicle owner. Should two (2) or more tow trucks be required by the on-scene Deputy each shall be designated as individual tows, thus charged accordingly.

(2) The rate shall include providing transportation for up to two (2) occupants in the truck to either the nearest lighted public area with access to a public telephone which is en route to the storage facility, or to the storage facility if a telephone is accessible at the storage facility.

c) Mileage Rates. Mileage rates shall apply only in cases where a vehicle is being towed and calculation shall start at the point of scene (loaded vehicle) and end at the point of vehicle delivery and unload at the nearest Contractor vehicle storage facility or at the destination as specified by the vehicle’s owner.

d) Road Side Assistance Rates. The Contractor shall provide the services specified herein 24 hours per day, 365 days per year, including weekends and holidays for the rates set forth on in Attachment G – Maximum Allowable Rate Schedule. Road side assistance rates shall apply only when the Contractor performs this service under the contract. This is a one-time flat rate not inclusive of any hourly and/or mileage rates.

e) Vehicle Storage Rates. Vehicle storage rates shall apply to each calendar day (a calendar day is defined as midnight to midnight) in which the vehicle is securely in accordance with this contract. Rates shall not apply for the calendar day in which a vehicle is picked up. Additionally, should a vehicle be stored pursuant to A.R.S. §28-3511, storage rates/charges shall not exceed $25.00 per day.

i) No additional fee may be charged by the Contractor where it is necessary for the Contractor to deliver the vehicle/unit(s) to the public roadway access adjacent to his/her property from the storage area.

f) The Contractor shall charge the contract price for any miles added to existing highways due to new construction, for any new roadway within the Contractor’s region, or for any realignment of regions after contract is in place. A contract amendment will be issued to incorporate any changes. The Contractor shall charge contract price regardless of whether vehicle is towed from an Interstate, U.S. Highway, State Route, or surrounding city or county roadways, as long as the request for towing is generated by PCSO and it does not overlap or conflict with any other tow contract that the County has (i.e. towing of a disabled county vehicle as this is covered under separate contract).

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I. Complaints against the Contractor.

a) The Contractor shall make every effort to treat vehicle owners or operators in a fair and courteous manner. The Contractor shall not charge in excess of fees specified in Attachment G – Maximum Allowable Rate Schedule, nor shall the owner be charged for any services not authorized in this Contract without the prior approval of the vehicle owner or authorized agent. Complaints will be investigated in accordance with PCSO policies and procedures to the extent deemed necessary by PCSO. Any complaints brought to the attention of the Contractor by PCSO or a vehicle owner or operator shall be answered in writing to the PCSO by Contractor within three (3) days of notification.

Any vehicle owner or vehicle operator complaints deemed sustained may result in suspension or termination of this Contract.

J. Contract Violations. The County requires the Contractor to comply with all contract provisions at all times.

a) If more than one complaint is received against the Contractor, the County reserves the right to terminate or suspend the Contractor from the contract. An inspection may be required to confirm a violation, and a follow-up inspection to confirm the violation is corrected, in which case the Contractor will be responsible for a $500 administrative fee. The length of any suspension shall be at the sole discretion of PCSO.

b) The failure on the part of the County to exercise any right granted to it in this Section when that right first accrues shall not be deemed a waiver on the part of the County to exercise that right at a later time. The County may terminate this contract for cause in a calendar year following the year in which the violation threshold was exceeded.

c) The Contractor will be notified in writing, to include email, by the County of a violation and the Contractor will have ten (10) calendar days from the date of mailing to respond in writing. The County’s notice shall include a brief narrative apprising the Contractor of the time, place and nature of the violation and shall set forth those facts in the possession of the County substantiating the violation. The Contractor’s mailed response will be considered timely if postmarked within this ten (10) day period. Failure of the Contractor to respond within this time period will be deemed an admission that the violation occurred.

The response will be evaluated by PCSO. The violation may be upheld or reversed at the sole discretion of PCSO.

d) Suspension/Termination. The County reserves the discretion to immediately suspend or terminate the Contractor.

e) Notice of suspension/termination shall be made by telephone, email or US mail to the Contractor stating the reason(s) therefore. If suspension/termination is made by telephone, a written confirmation via email or US mail of the action will follow within three (3) business days. If suspension occurs, notification will contain the length of suspension and reinstatement will be dependent upon the Contractor demonstrating that the cause for the suspension has been corrected.

f) The Contractor agrees that the County may immediately suspend or terminate this contract in situations that include but are not limited to any of the following:

i) Failure of the Contractor to comply with all provisions of this contract.

ii) Evidence that the Contractor is now or has engaged in illegal or unlawful practices, pursuant to Arizona law or regulation.

iii) Evidence that the owner of a towing company or an operator is convicted of any crimes while providing contract tow services to County

iv) Evidence that the Contractor is unresponsive to customer complaints and/or failure to cooperate with County in the investigation of complaints

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v) Any act on the part of the Contractor to disable, or further disable, a vehicle towed pursuant to this contract by the Contractor shall be grounds for immediate termination of this contract. This section shall apply irrespective of whether the Contractor’s management was aware of the act to disable, and irrespective of the purpose for the act to disable, except as provided in Section 3.g.c).

vi) The intentional act of the Contractor to reduce the value of, or lessen the cosmetic appearance of a vehicle towed pursuant to this contract, without the express permission of the vehicle’s owner or the owner’s authorized agent, shall be grounds for immediate termination of this contract. This section shall apply irrespective of whether the Contractor’s management was aware of the act identified herein, and irrespective of the purpose for the act identified herein.

This section shall not apply to the natural operation of time or the elements on the condition of a vehicle.

vii) Failure to allow PCSO access to Contractor’s records as required by this contract.

viii) The intentional act of charging a private citizen, PCSO or County any fee or rate not specifically included in the fees listed in Exhibit 6 – Maximum Allowable Rate Schedule.

ix) If a Contractor becomes abusive with PCSO dispatch, Deputy, Impound Hearing Officer or the public, the County, in its sole discretion may immediately terminate Contractor’s contract termination.

x) Contractor has failed to meet response time.

xi) Contractor has towed a vehicle to a location other than the Contractor’s storage facility, the location specified by the vehicle owner or operator or PCSO.

xii) Contractor has charged for a service not included or specified in Exhibit 6 – Maximum Allowable

Rate Schedule.

xiii) Contractor has responded to a scene without proper equipment.

xiv) Records required by this contract were found to be either not available or were incomplete and/or inaccurate upon inspection by County.

K. Contract Termination Procedure: Upon notice of termination, the Contractor is required to perform each of the following:

a) Provide PCSO with immediate “to-date” invoices for all PCSO towed vehicles.

b) Provide PCSO or designated contractor access to retrieve all PCSO towed vehicles and property associated with all towed vehicles. At the sole discretion of PCSO, this extraction will occur immediately upon notice but no longer than (72 hours) after time of notice is given to the contractor.

c) Upon notice from PCSO, the Contactor shall refer all vehicle owners of PCSO towed vehicles to contact PCSO Impound Officer for information relating to the release of their vehicle.

d) The contractor will be entitled to continue charging “daily storage fees” for each vehicle which is not removed on the same day of notice but not charge for the day of extraction.

e) In the event the extraction occurs during non-business hours, the contractor is entitled to an hourly flat rate of $35 per hour in which access to the impound yard is required by PCSO.

f) The contractor shall send one “total and final invoice” to PCSO Finance Department for all PCSO towed vehicles that had not been recovered by the vehicle owner prior to notice of termination. This total and final invoice shall include an itemized invoice for each unrecovered vehicle and shall be sent within five

(5) business days from the initial notice of termination.

g) PCSO Finance shall, within thirty (30) business days of receiving the “total and final invoice,” send payment to the contractor for all confirmed and unchallenged monies owed to the contractor as outlined within the contract.

h) For any vehicle that has been in storage for more than thirty-five (35) days and not recovered by the registered owner, PCSO will pay the contractor no more than thirty-five (35) days of storage fees, plus tow fees and mileage.

i) In the event the vehicle is later recovered by the registered owner from PCSO, and before an abandonment title is awarded to PCSO, PCSO will compensate the contractor any unpaid storage fees that the contractor would otherwise be entitled to.

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j) With the exception of subsection (h), any monies not paid by PCSO to the contractor will need to be resolved through arbitration.

4. EVALUATION CRITERIA

The evaluation committee will score Responses based on the following criteria not listed in any order of importance.

The maximum number of points attainable under this evaluation is 100 points.

• Previous Experience o Provide evidence of all required permits and licenses;

o List any projects or services terminated by a government entity in the past five (5) years; and o List any litigation that your company has been involved with during the past two (2) years for

Services similar to those listed in this solicitation.

• Proposed Solution o Mandatory requirements met

• Provide a management plan of how your firm will organize, manage, and respond to service requests 24 hours a days, 365 days a week; and

• Provide documentation confirming vehicle, storage facility and personnel requirements have been met.

• References o Provide a minimum of three (3) references, two (2) of which must be from governmental agencies other than Pinal County.

• Site Inspection o Site inspections to be scheduled February 17 and 18, 2026 from 8:00 a.m. to 5:00 p.m. MST

5. RESPONSE FORMAT

Failure to respond in the required format or failure to provide required information may deem your submittal non-responsive.

To facilitate an effective evaluation process, responses must be submitted on 8.5” x 11” paper, single-sided pages with a minimum font size of 10, and all pages should be numbered in the following manner: page __ of __ pages with a maximum of seventy-five (75) pages. All acronyms in the response must be defined.

Attachments/Exhibits included in this solicitation that require signature and/or are a required document to be returned with your Responses shall be included as an exhibit to your Responses and will not be included in the 75-page limit.

Schedules, if applicable, may be submitted on 11" x 17" sheets and are counted as one page (limit of five pages).

Submittals should be prepared simply and provide a straightforward, concise description of the Contractor’s ability to perform the requirements of this Solicitation.

ELECTRONIC SUBMISSION OF OFFERS: Pinal County will only accept electronic bid Responses submitted through the Bonfire Purchasing System. A Submittal Log will be posted after the County has had an opportunity to review and verify the submittals offered to the County.

The original Offer must be received before the due date and time through an electronic package transmitted through the Bonfire Purchasing System. The Vendor is responsible for ensuring its Response is posted in its entirety by the due date and time outlined in the solicitation document. No allowances will be provided to those Vendors whose submittal is not uploaded prior to the due date and time outlined in the solicitation.

If the submittal arrives late and/or is not uploaded in its entirety, it will not be included in the electronic lockbox.

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The Solicitation Opening for 264031SOQ will take place VIA GOOGLE MEET on January 29, 2026 @ 2:00PM utilizing the call-in information below:

Participant-guest login:

264031SOQ Towing Services for PCSO Bid Opening Thursday, January 29, 2026 · 2:00 – 2:15pm Time zone: America/Phoenix Google Meet joining info Video call link: https://meet.google.com/mcg-drtk-izi Or dial: 7531-419-(US) +1 732 PIN: 232 277 810# More phone numbers: https://tel.meet/mcg-drtk-izi?pin=1323935989513

Proposers are NOT required to participate. No in-person entry to our building will be permitted.

To enable the County to conduct a uniform review of the information submitted in response to this Solicitation, Vendors must address the following information, numbered to directly correspond with the number of the Table of Contents section of the submitted Response. The County reserves the right to reject submittals that do not follow the required format. Include concise, complete information which will demonstrate that your firm is uniquely qualified to provide the products and services specified in this Solicitation.

ALL signatures on required documents must be in blue ink or a verifiable electronic time and date stamped signature in ONE (1) PDF document.

A. Provide response without reference to Pinal County logo or company logo in one (1) PDF document B. Submit response in a format that follows a clearly outlined Table of Contents that identifies all material and attachments that comprise your response by section and by page number. I.e. – Required Documentation section, Evaluation Criteria section, etc. as outlined on the Response Submittal Requirements page

C. One-page Cover Letter. Submit a Cover Letter on official business letterhead that:

a. Positively states your willingness to comply with all work requirements and other terms and conditions as specified in this Solicitation;

b. Provides, in brief concise terms, a summation of your submittal and identifies the points that make your firm uniquely qualified for this project; and

c. Is signed by an Authorized Representative of your firm who has the authority to commit to the proposed work.

D. Provide documentation that satisfies the Required Document Requirements E. Provide documentation that satisfies the criteria to be evaluated F. Provide the completed and signed Cover Sheet G. Addendum(s) Acknowledgement, if applicable H. Inquiry Form I. Submission Form J. Completed W9 K. Universal Entity Identifier (UEI) Number L. Additional Attachments, if applicable

STATEMENT OF QUALIFICATIONS #264031SOQ Page 17 of 65

SPECIAL TERMS AND CONDITIONS

1. METHOD OF AWARD - BEST EVALUATIVE SCORE BASED ON WRITTEN RESPONSE: It is the intent of the

County to award this Solicitation to the Vendor who receives the highest score when the Responses submitted by interested Vendors are reviewed by the County's Response Evaluation Committee. For this Solicitation, the Evaluation Committee will score Responses based on the following criteria listed in no particular order. The maximum number of points allowable under this evaluation is 100-points.:

• Previous Experience

• Proposed Solution

• References

• Site Inspection of Short Listed Vendors

A more detailed description of these criteria can be found on page 15 of this document.

Evaluation criteria is evaluated…