0820-03_3D_Printer_HWM-SOW Rev2_Redacted.pdf

This is a Statement of Work (SOW) for 3D Printer Hardware Maintenance services required by the Naval Surface Warfare Center, Dahlgren Division (NSWCDD).

The contract requires a four-year comprehensive service contract for continuing maintenance coverage of the DragonFly 3D Printer. The base period is 12 months with three optional 12-month renewal periods. The contractor must provide one comprehensive maintenance service (part number NND-CCS-WA-0003) that includes all preventative and corrective maintenance parts, semi-annual preventative maintenance, required software updates, and unlimited remote support through a response center. The contractor shall provide on-site visits by a Field Service Engineer within seven business days and include three reactive service calls with all parts, labor, and travel expenses included. Travel is anticipated to consist of one Field Service Engineer making four trips to Dahlgren, Virginia during each active performance period, conducted in accordance with Federal Travel Regulations. The work is unclassified and requires coordination with the government's Technical Point of Contact. The government will provide access to the base and printer for maintenance services. The contractor must use Original Equipment Manufacturer (OEM) Specifications as the applicable document for performance standards.