08 - Attachment H - RFP 1433 Offeror Response Worksheet.pdf

Request for Proposals for

MEDICAL SUPPLIES

Issued by the State of Idaho Solicitation Number RFP 1433

Attachment [X], OFFEROR RESPONSE WORKSHEET

Attachment H

OFFEROR RESPONSE WORKSHEET

Offeror must provide complete and succinct responses to each item below. Insert your responses into this worksheet directly below each question or prompt. While supplementary marketing materials are neither requested nor desired, Offeror should provide all information necessary to demonstrate Offeror’s ability to meet the requirements of this RFP and the RFP’s Scope of Work.

1. Organization, Staffing, and Experience

1.1 Provide a brief history & organization levels of your company.

1.2 Provide evidence of your customers’ satisfaction with your product or services.

1.2.1 Client retention rate during the past 3 years

1.2.2 Vendor performance ratings

1.3 Describe your company’s growth during the past three years.

1.4 Qualification of Personnel: Provide resumes (please upload in separate attachment appropriately labeled) for employees who will be managing and/or directly providing services under the contract. For positions that are not filled, a position description (including requisite qualifications/experience) should be provided.

1.5 Subcontractors: Describe the extent to which subcontractors will be used to comply with contract requirements. Include each position providing service, and provide a detailed description of how the subcontractors are anticipated to be involved under the contract. Include a description of how the Offeror will ensure that all subcontractors and their employees will meet all Scope of Work requirements.

1.6 Describe your experience providing Category 1 (medical supplies and consumables) and/or

Category 2 (medical equipment) / Category 3 (support & maintenance agreements) to state or other public entities of varying size and functionality, including your experience with medical supplies & equipment inventory management in various medical service environments (e.g., University, hospital, veterinary, forensic, etc.).

1.7 Describe the staff and other resources that will be allocated to your Master Agreement and the training you will provide to staff to ensure their familiarity with Master Agreement terms and pricing and their compliance therewith.

1.8 NASPO encourages the involvement of local businesses, as well as minority, women-owned and disadvantaged businesses. Describe any programs that your company currently has in place in support of these organizations; and whether and how the resulting contract would or could be incorporated into the program(s).

1.9 Describe your company’s experience working with contracting cooperatives.

Issued by the State of Idaho Solicitation Number RFP 1433

Attachment [X], OFFEROR RESPONSE WORKSHEET

2 Scope of Work

2.1.1 Describe your plan for meeting the Master Agreement Objectives identified in Attachment B, Scope of Work.

2.1.2 Provide evidence of your ability to provide the Deliverables identified in the Scope of Work.

2.1.3 Describe your ability to fulfill Contractor Responsibilities and Tasks identified in the Scope of Work.

2.1.4 Describe what, if any, artificial intelligence technologies you will be using in your performance of a Master Agreement resulting from this RFP and how and for what purposes such technologies would be used.

2.2 Warranty, Customer Service, etc.

2.2.1 What are your quality assurance measures and how are they handled in your organization?

2.2.2 Describe your customer service offerings, including availability of key personnel and help desk services.

2.2.3 How do you assess customer satisfaction?

2.2.4 Describe your customer website capabilities.

2.2.5 Describe your return policy.

2.2.6 Describe your ordering process and methods of order submission, including any online system through which Purchasing Entities can place and track Orders.

2.2.7 Describe your ability to support a decentralized system of Orders submitted from many end users in multiple states and locations.

2.2.8 Geographic concerns; ability to service entire state.

Issued by the State of Idaho Solicitation Number RFP 1433

Attachment [X], OFFEROR RESPONSE WORKSHEET

2.2.9 Dealer distribution

2.3 Technology

2.3.1 Identify the data security standards, if any, your company meets, including certifications and security statuses such as FedRAMP and StateRAMP.

2.3.2 Describe the measures you take to protect sensitive customer information.

2.4 Implementation and Promotion of the NASPO ValuePoint Master Agreement

2.4.1 Describe your company’s experience working with contracting cooperatives.

2.4.2 List the cooperatives through which you currently have a contract, and provide sales volume information for each. Identify any restrictions on pricing and sales (e.g., most-favored nation clauses) imposed by your other cooperative contracts.

2.4.3 Describe how you intend to market your Master Agreement and encourage participation among potential Participating Entities, including state governments.

2.4.4 Describe features of the dedicated website you will be setting up for this Master Agreement, including, as applicable, customized price lists for each Participating Entity, staff contact information, and online ordering capabilities.

2.4.5 Describe the staff and other resources that will be allocated to your Master Agreement and the training you will provide to staff to ensure their familiarity with Master Agreement terms and pricing and their compliance therewith.

2.4.6 Describe how you intend to encourage adoption and usage of your Master Agreement by Participating and Purchasing Entities.

2.4.7 Describe your approach to negotiation of Participating Addenda. Describe the extent to which you will provide Participating Entities flexibility in incorporating entity-specific language into their Participating Addenda. (e.g., Do you require entities to provide statutory citations for their entity-specific language? Are you able to devote resources to simultaneous negotiation of multiple Participating Addenda?)

Issued by the State of Idaho Solicitation Number RFP 1433

Attachment [X], OFFEROR RESPONSE WORKSHEET

2.4.8 Describe your ability to provide products and services immediately upon execution of a Master Agreement and Participating Addenda.

2.4.9 Describe how you will ensure summary and detailed sales information is promptly, completely, and accurately reported to you by your dealers, partners, and resellers for aggregation and reporting to NASPO ValuePoint in compliance with the terms of your Master Agreement.