DRAFT-Attachment 15 - Demonstrated Experience (Factor 1).pdf

RFQ# 70CDCR26R00000017 – Northeast Transportation Services Attachment 14: Demonstrated Experience Worksheet

Attachment 14

FACTOR 1: Demonstrated Experience Worksheet

Quoters shall fill out this worksheet per the instructions outlined in Section L.7.6 of the RFP.

Contract Reference #1:

Reference Name (Government

Agency/Company Name)

Company Name and role on Northeast Transportation Services:

Project Title:

Contract/Task Order (TO) Number:

Percentage of work performed:

Prime/subsidiary or Subcontractor on referenced project:

Contract/TO Type:

0F

1Contract/TO Dollar Value (inclusive of options):

Contract/TO Period of Performance Dates:

1F

2Government/Company Point of Contact (Name/Title/Phone/Email)

Identify the turnover rate and whether adequate staffing was maintained consistently throughout the project. Describe how you mitigated key personnel vacancies and/or cross trained cleared resources in key personnel roles.

2F

3Description of Work Performed

1 If the project was performed as a subcontractor or at a task order level, provide the applicable dollar value of the work performed as opposed to a total contract/ceiling value.

2 Point of Contact from the Government entity (name, title, current phone number, and current e-mail) familiar with the project and can confirm level and quality of the Quoter’s referenced experience and work. The Government reserves the right to communicate with the Point of Contact provided.

3 Description of work performed, including scope and responsibilities. Provide a description of the scope and clearly explain the relevance of each project to performance of this requirement. Contractors shall answer the questions about each referenced project. For each question, the contractor shall answer yes or no and provide a narrative explaining the relevance of the project to the question. In addition, the contractor shall describe any challenges or risks experienced and how it overcame those challenges. It is the contractor’s responsibility to provide references that are relevant to this requirement and to explain the relevance of the projects, particularly when it is not easily apparent. Simply having experience on a past ICE or transportation contract does NOT necessarily mean that the project is relevant.

Question Y/N Narrative explanation

1. Were you able to recruit, vet, and staff personnel to meet all transportation requirements, including surge needs without declining or delaying any requests? Please describe your processes for regular and surge staffing, including contingency plans (e.g., cross-training, temporary duty assignments, reserve staff). If not, explain how you would address these challenges.

2. Did you establish and follow procedures for accepting, scheduling, and completing transportation runs, including handling multiple simultaneous and urgent requests?

Please outline your process for prioritizing and managing last-minute add-ons and high-pressure situations (e.g., hospital duty, airport movements, weather events). If not, describe how you would manage these tasks.

3. Did you have escalation procedures for unanticipated delays, resource shortages, or operational issues? Please detail your notification and mitigation steps, as well as any corrective actions taken to address past shortfalls (e.g., staffing shortages, missed runs, communication gaps). If not, explain how you would implement escalation and corrective protocols.id you establish and follow a process for accepting, scheduling, and completing transportation runs, including handling multiple simultaneous requests and prioritizing urgent movements? If yes, describe your process. If no, outline how you would manage these tasks.

4. Did you provide timely, accurate, and proactive communication with government points of contact regarding run availability, status updates, and operational issues, especially during surge events? Please describe your communication methods and approach.

If not, explain how you would ensure effective communication.

5. Did you manage transportation of large groups (e.g., more than 50 detainees) to multiple locations, and oversee multiple transportation and guard services teams for secured populations? Please explain your management process. Did you obtain and maintain all necessary interstate and licensing permits for armed guard services (including weapons licensing)?

If not, describe how you would ensure compliance and organize such operations.

6. Did you maintain consistent communication during periods of high operational tempo or surge events? If yes, describe your approach. If no, explain how you would maintain communication under such circumstances.

7. Describe your approach to ensuring continuous transportation services in the event of vehicle breakdowns or mechanical failures.

FACTOR 2: Case Study Scenario

Describe in detail your company’s approach to managing this combined scenario, addressing:

• Resource allocation and contingency planning for vehicles and drivers across multiple AORs.

• Timely and effective communication with government contacts, and staff.

• Rapid onboarding, cross-training, and documentation for surge personnel

• Recruitment, vetting, deployment, and quality assurance for surge staffing.

Your response should demonstrate your organizational capability, operational readiness, and experience handling similar real-life challenges.

ICE notifies your company at 10:00 AM on a Monday that, due to a sudden increase in detainee apprehensions and transfers across the Northeast and Southeast regions, you must immediately ramp up operations in all Areas of Responsibility (AORs). The surge requires deploying an additional 15–30-armed guard personnel per AOR within a weeks’ time, while maintaining ongoing 24/7 transportation services.

During this surge, you encounter the following real-life operational challenges:

• You must recruit, vet, and deploy 15-30 additional armed guard personnel per AOR, ensuring all are trained, equipped, and ready for duty within a week.

• One of your buses scheduled for a transfer breaks down en route, requiring immediate reallocation of vehicles and drivers to avoid delays. Additionally, due to the surge you must shift vehicles and drivers from less-impacted AORs to support the surge, ensuring all drivers meet Department, state and federal standards along with possessing valid CDL licenses.

• Newly hired surge personnel arrive at one of the hubs and require immediate onboarding and cross-functional training as both Transportation Officers and Detention Officers.

• Lastly, the increased surge causes multiple drivers and dispatch personnel to approach or exceed their planned shift lengths, raising the possibility of unforeseen overtime.