06 Attachment A - Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

USAGM Global FM Network Operations Remote Monitoring Services

1. General: The U.S. Agency for Global Media (USAGM) requires contractor support services to fulfill its broadcast operations and maintenance requirements.

1.1 Description of Services/Introduction: The contractor shall provide personnel to support the USAGM global FM network primarily in Africa with backup support to other regions of the world as needed.

1.2 Period of Performance: The period of performance shall be for one (1) Base Period of 12 months and four (4), 12-month option periods. The Period of Performance reads as follows:

Base Period: 1 June 2022 THRU 31 May 2023 Option Period One: 1 June 2023 THRU 31 May 2024 Option Period Two: 1 June 2024 THRU 31 May 2025 Option Period Three: 1 June 2025 THRU 31 May 2026 Option Period Four: 1 June 2026 THRU 31 May 2027

1.3 Hours of Operation: The USAGM global network is a 24 X 7, 365 day per year operation. Support is generally required during normal business hours in Addis Ababa, Ethiopia.

1.4 Place of Performance: The work under this contract will be conducted at a location chosen by the vendor. USAGM will not provide workspace.

1.5 Type of Contract: The government will award a firm fixed price contract inclusive of one base year and four option periods.

1.6 Security Requirements: Portions of the FM remote monitoring system are standalone, not connected to the USAGM network. The vendor supporting this contract may be asked to complete a USAGM security review for access to USAGM systems if it is determined to be beneficial or necessary to complete tasks assigned.

1.7 Travel Cost: Travel expense(s) will be reimbursed per receipt and in accordance with what is allowed by Federal Travel Regulation (FTR) (i.e. per diem, travel and transportation allowances).

1.8 Training: USAGM will provide online On the Job Training (OJT) on the function and use of the FM Remote Monitoring System and administrative tasks such as FM operational reporting and our technical drawings. USAGM will also provide online and hands on training on remote monitoring and FM transmission of equipment.

1.9 Contracting Officer Representative (COR): Refer to FAR 1.604, “Contracting Officer’s Representative (COR)”.

1.10 Data Rights: Refer to the solicitation/contract for applicable clause(s).

1.11 Key Personnel: Key personnel will be selected by the company manager since he’s the hiring authority for the personnel he needs to successfully perform the tasks required under this contract.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor.

The Government does not have privity of contract with the subcontractor.

2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative FAR Federal Acquisition Regulation CO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs POC Point of Contact PWS Performance Work Statement TE Technical Exhibit

PART 3

SPECIFIC TASKS

3. SPECIFIC TASKS:

3.1. The contractor shall:

Monitor Broadcast Manager for alarms which includes but is not limited to high temperature, audio silence, UPS Low silence, off frequency, low power, FMS, Voltage Standing Wave Ratio (VSWR), receiver unit unlock, and any other system outage alarms. The technician will act based on the type of alarm identified.

Primary locations to be monitored: Africa full time. Middle East to backfill for existing staff.

Use VPN and remote monitoring to diagnose surface level root issues. Broadcast Manager is limited to critical alarms but requires additional steps to determine the cause.

o For example. Audio Loss. Was it a satellite audio loss (upstream audio) or was it a satellite unlocking issue? Was it site specific or many sites simultaneously?

Dispatch duties.

o Contact host if we are off the air due to electrical problems.

o Contact host if we need to reboot VSAT equipment o Dynamics Case entries. Fill out the Case information to start that process.

Procurement duties may include the purchase of replacement routers, IP modems, UPS systems, FM monitor remote control appliances, Ethernet cables, power cables, and in rare cases software/firmware application upgrades

Note: Procurements must be approved by the Contracting Officer.

Contractors are not permitted to make purchases on behalf of USAGM (The U.S. Government) WITHOUT PRIOR APPROVAL

Shipment o When a shipment is required, coordinate with the Public Affairs Officer

(PAO) from US Embassy first. Get specific shipping instructions from their logistics people.

o Get a fund cite if needed o Coordinate with logistics o Providing shipping information to host engineer o If parts are not available, get quotes and prepare the paperwork for someone to sign a requisition. Track shipment. Schedule etc….

Report issues to Broadcast Technology manager and engineers as needed. Some issues require an engineer or deeper analysis. Interface with Global Networks / Network Control Center (NCC), USAGM personnel who distribute our content to the field as needed. USAGM will familiarize the vendor with roles and responsibilities of other USAGM support elements.

Keep FM Operations documents and incident history in Dynamics up to date. We are a team and must keep team documentation up to date.

Prepare new or modify existing station documentation such as FM Summary and installation documents including basic station block drawings using Visio or AutoCAD.

Perform administrative tasks such as collecting operations reports, tracking facility generator fuel usage and financial reports, track and file station licenses, and other tasks associated with running an USAGM FM broadcast station.

Assist in the development of broadcast and monitoring system enhancements, and development and testing of next generation monitoring systems.

Travel for the purpose of effecting repairs to a USAGM transmission system, installation of a USAGM transmission system, training, or anything else related to activities in this SOW.

PART 4

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

4. GOVERNMENT FURNISHED ITEMS AND SERVICES:

4.1. Services: The government will provide internet connectivity services, supporting remote monitoring and administration work.

4.2 Facilities: Personnel will be able to remotely access the remote monitoring equipment installed in the facilities supporting the USAGM network.

4.3 Equipment: No US Government furnished equipment will be provided. .

PART 5

CONTRACTOR FURNISHED ITEMS AND SERVICES

5. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

5.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 4 of this PWS.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS:

6.1. The Contractor must abide by all statutes, applicable regulations, publications, manuals, and policies, procedures of the Government of the United States and of the Government of Ethiopia. U.S. Government laws supersede all other laws in regards to this contract.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. ATTACHMENT/TECHNICAL EXHIBIT LIST:

7.1 Attachment 1: Technical Exhibit 1 – Deliverables Schedule

7.2 Attachment 2: Technical Exhibit 2 – Estimated Workload Data attached separately as the IGCE.

TECHNICAL EXHIBIT 1

DELIVERABLES SCHEDULE

DELIVERABLE FREQUENCY # OF COPIES MEDIUM/FORMAT SUBMIT TO

Status Report Monthly One MS Word COR via email Expenses/Receipts When applicable

Included with Status Report

One Word/PDF/Photo COR via email