05 - NMRC - SOW ETC SME RVF.docx

23 April 2020

STATEMENT OF WORK

1. BACKGROUND

This proposal includes remote technical assistance on an annual basis by an ETC Subject Matter Expert (SME) for a one base year and 4 option years, related to the Disorientation Research Device (Model # 102985) located at Naval Medical Research Unit, WPAFB Ohio.

2. SCOPE

The service agreement is comprised of the following components:

ETC will provide up to 40 hours of technical assistance by an ETC subject matter expert (SME) on an annual basis. These hours must be used within the stated annual period and cannot be rolled over into additional years.

This technical assistance is in relation to the hardware, electrical systems, software programs, databases, technical data and documentation provided as part of the Disorientation Research Device located at the Naval Medical Research Unit Dayton, Ohio, provided by ETC under a separate contract (# N00189-09-C-Z025). Proprietary data is subject to the terms of the original equipment purchase contract.

ETC will attempt to respond to technical assistance requests within twenty four (24) hours of the request. However, technical assistance is subject to the availability of qualified personnel and will be provided on mutually agreed dates and times. Additionally, technical assistance will be provided from ETC headquarters in Southampton, PA or other locations as designated by ETC. Any travel, if required, would be quoted separately.

Technical assistance requests should be made through the ILS division which is available Monday through Friday 8:00AM to 5:00PM EST via the contact data provided above.

Technical assistance may take the form of email correspondence, the provision of data (electronically), telephone support, or any other form deemed necessary by ETC to provide the necessary support.

Technical assistance related to the systems software does not include the following:

• Ensuring licensing is current or procuring any licenses

• Maintaining system software in an operable condition

• The loading of data

• Investigating or incorporating other OEM software or changes into the System. Additionally, this work excludes any modifications or upgrades to the equipment unless agreed by ETC. Modifications or upgrades are to be quoted separately.

3. DELIVERABLES

The delivery for the above listed service will be scheduled between the customer and ETC and will cover twelve (12) months from 29 September 2020 to 28 September 2021. The performance will also cover 4 subsequent option years after initial base period of 12 months.

4. SECURITY

Unclassified

5. PERIOD OF PERFORMANCE

One base year and 4 option years.

6. TECHNICAL POINT OF CONTACT (TPOC)

CAPT Richard Folga, NAMRU-Dayton 937-938-3896