04._PWS_Draft .pdf

PERFORMANCE WORK STATEMENT (PWS)

PEARL HARBOR NAVAL SHIPYARD AND INTERMEDIATE MAINTENANCE FACILITY

(PHNSY&IMF)

VIRTUAL PERIMETER MONITORING SYSTEM (VPMS) AND CLOSED CIRCUIT TELEVISION

(CCTV) MAINTENANCE CONTRACT REQUIREMENTS

1.0 BACKGROUND

1.1 The primary mission of Pearl Harbor Naval Shipyard & Intermediate Maintenance Facility (PHNSY&IMF) is to deliver regional maintenance, at the depot and intermediate levels, to keep the surface ships and submarines of our nation's Navy "Fit to Fight." As Hawaii’s regional maintenance center, capabilities include excellence in overhauling, repairing, converting, alteration, refurbishing, and decommissioning of Navy vessels. An important aspect of our mission involves the security of personnel and naval assets (submarines and ships) that we service. A primary component of this security is our Virtual Perimeter Monitoring System (VPMS) that includes Closed Circuit

Television (CCTV) cameras, with various monitoring stations. Having a robust, effective and optimal CCTV monitoring capability is an integral component to supporting our mission.

2.0 OBJECTIVE/SCOPE

2.1 PHNSY&IMF seeks a Contractor to provide on-site preventive maintenance, technical support, repairs and replacements on our CCTV camera systems. Contractor will be required to locate and access CCTV camera and radio communications systems and components within PHNSY&IMF.

3.0 PERFORMANCE/QUALIFICATION REQUIREMENTS

3.1 The contractor shall designate one individual, such as a Project Manager, to meet and discuss work status, issues, and concerns with the Technical Point of Contact (TPOC) and/or Contracting Officer’s Representative

(COR). The contractor designee shall communicate directly with the TPOC and/or COR during the life of the contract to discuss system status, work status, issues, and concerns.

3.1.1 Preventive Maintenance: The Contractor shall provide preventative CCTV system maintenance.

Preventative maintenance consists of precautionary services performed on equipment covered in this PWS with the primary purpose of providing an optimal CCTV monitoring capability, and ensuring all CCTV equipment and components are regularly maintained. TPOC will provide the contractor with a list of all radio sets and CCTV locations requiring maintenance. Contractor(s) require access to areas inside and outside the Controlled Industrial

Area (CIA) on both PHNSY&IMF controlled buildings and areas, and on Joint Base Pearl Harbor-Hickam (JBPHH) controlled locations. Maps and locations will be provided by TPOC.

3.1.1.1 Preventive Maintenance shall include the following:

3.1.1.1.1 Conducting CCTV camera and radio communication inspections, providing equipment maintenance that may include installation, removal, replacement of any inoperative cameras, radios or their components, and providing testing and certification for the CCTV system and components at PHNSY&IMF. Certification may require coordination with the system owner, Commander Navy Region Hawaii (CNRH) Information Technology

Division (N6). The TPOC or COR will ensure the contractor is provided access for any coordination requirements.

3.1.1.1.2 Initial functionality testing of CCTV cameras, radio communication equipment and components, cleaning of all cameras and lenses, and providing maintenance to ensure radios and components are free of debris and functioning as designed.

3.1.1.1.3 Regularly (Once per week at a minimum) provide on-site support for the PHNSY Warning Point and

Security Office by completing the following tasks:

3.1.1.1.4 Check in with the TPOC.

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3.1.1.1.5 At Warning Point and Security Office locations: Inspect all camera images for clarity, color, accuracy and resolution, image distortion or other related issues, ensuring all cameras are viewable.

3.1.1.1.6 At camera locations: Inspect cameras, camera lenses, control panel to ensure it is free of debris, the locking mechanism is fully operable, radio is intact with no loss of signal or communications. If there is any issue at a location the contractor will provide an inspection report to the TPOC stating the issue(s) and corrective action(s).

3.1.1.1.7 At locations where cameras are situated on building rooftops or near the edge of rooftops will require a company Fall Protection Plan and Safety Plan. These locations are between five (5) feet and twelve (12) feet above the surface work area.

3.1.1.1.8 At locations where cameras are situated to a building or a pole, the lower sites are between five (5) feet and twelve (12) feet above the ground. The higher sites are approximately between twenty-five (25) and fifty (50) feet above the ground.

3.1.1.1.9 If the contractor is notified by TPOC or Code 1120 Security personnel that any of the cameras or associated communications systems are not functioning as required, the contractor is to respond within 24 hours of notification (Monday – Friday) or the following working day if notified on a Friday, to inspect and troubleshoot.

3.1.1.1.10 Contractor to have a system in place to order all required parts to repair/replace CCTV cameras and associated parts that are found to be inoperable to ensure the CCTV system is functioning optimally at all times.

3.1.1.1.11 Contractor will repair and/or replace inoperative systems or components within a reasonable time frame e.g., if the repair or replacement of a part can be expected to be completed within six to eight hours, the contractor should conduct said repairs/replacements within one or two days, not one to two weeks. Any repair or replacement work will commence on the following day of notification, or as soon as any unavailable required parts become available.

3.1.1.2 Inspect all CAT 5e/6 cables, Power over Ethernet (POE) injectors, and related cables, components and enclosures regularly (once per month) for signs of wear and/or damage, and ensure all CCTV camera and radio connections (power, video, cables, encryption cards, etc.) are secure and working as required. Test data transmission and video feed integrity regularly (once per month at a minimum).

3.1.1.3 Check the status of video recording and ensure there is enough space/memory available for successful security recall and playback. If additional space or memory is required, contact TPOC for notification and government resolution.

3.1.1.4 Test video recording playback to ensure recording capability is accurate and functioning correctly. If the system is not functioning as required, contractor will troubleshoot and provide necessary repairs and replacement to restore system and/or components to required functionality.

3.1.1.5 Test cameras during different lighting conditions for glare, distortion, thermal or infrared (IR) and pan-tilt-zoom (PTZ) capability, motion sensor capability (if applicable), and monitoring interfaces (video feeds) to ensure optimal system performance.

3.1.1.6 To ensure optimal performance and functionality for our CCTV system, contractor will have a thorough working knowledge of our FLIR thermal infrared (IR), FLIR PT-606Z HD and Pelco Spectra enhanced S6230-EG-1

(or current model) CCTV cameras, StarTech RJ45 (1-4 port) Gigabit POE injectors (or current brand), and Aruba radio communication systems (furnished and programmed by TPOC). If during troubleshooting contractor believes any part of the CCTV system or servers require software, firmware, memory, or related upgrades to function as required, contractor will contact the TPOC who will provide required or recommended system or server upgrades.

3.1.1.7 During the course of performing preventive maintenance, the contractor is required to repair or replace any and all CCTV cameras and wiring that is malfunctioning or becomes inoperable. If the contractor notices that any radios become inoperable, contractor will contact the TPOC to acquire the replacement radios and provide them to the contractor to install and restore the system to required functionality.

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3.1.1.8 The work requirement expectation for the contractor to provide on-site support twice per week, maintenance and inspection of all CCTV cameras, radio communication equipment, and power and CAT 5e/6 cables once per month, and to respond to calls for service and provide repairs and replacements and installation as needed on an on-call basis as stated above. The contractor is also required to respond to requests for service to repair cameras or radios within four hours of notification via telephone or email, and respond to provide repair services within 24 hours, and remain on station until the issue is remedied. If the system or components cannot be repaired within eight (8) hours of arrival, the contractor will notify the TPOC to inform them when he/she will return to complete the repairs. Parts can be sourced from any of the electronic parts shops on Oahu i.e., WESCO, Industrial

Electronics, etc. If parts are not readily available and must be ordered, contractor will notify TPOC with an estimated arrival/installation time.

3.2 Repair/Replacement: The Contractor shall perform on-site repairs and/or replacement of inoperative parts or components in accordance with this PWS. The repairs/replacements shall include any system technical adjustments, required system repairs or replacement of parts, and labor. Parts that may need to be replaced include

FLIR or existing brand Infrared (IR) and Pan-Tilt-Zoom (PTZ) CCTV cameras, Aruba radio sets (programmed and furnished by TPOC). Miscellaneous parts that may require replacement include; CAT 6 cable, patch cables, connectors, POE injectors, and mounting brackets (Injectors and bracket part numbers will be furnished by TPOC upon request). Parts will be of similar or better brand and/or quality, clarity and/or resolution. The contractor will not be responsible for y software or firmware upgrade requirements. Contractor will notify TPOC of any firmware/software upgrades that they observe during troubleshooting or maintenance. All repairs/replacements will be completed to ensure le required to restore the system in accordance with system specifications.

3.2.1 Contractor will complete a written report for all repair work conducted on the CCTV system and provide to

TPOC within 48 hours of repair.

3.2.2 The contractor shall perform system functional testing of all CCTV cameras, components, systems and radio communications equipment that have been repaired/replaced to verify that all repairs have restored system capability.

3.3 Technical Support: The Contractor shall provide technical and engineering support for all CCTV systems and components and Radio Communications on PHNSY&IMF to ensure the system is functioning optimally at all times. This shall include software support by providing the TPOC with information regarding any new firmware, software, or patches that may be required to ensure the system is functioning as required. This technical support shall begin within 24 hours after award of the contract.

3.3.1 The contractor will immediately notify PHNSY&IMF security TPOC (via email or phone call) of any significant issues regarding CCTV system or communication issues including; system outages, major repairs or replacements of multiple cameras or radio communication equipment, major software upgrade or system re-boot requirements, etc.

3.3.2 Contractor will ensure PHNSY maintains optimal CCTV monitoring capability by repairing and replacing any inoperative camera parts or components, providing system software upgrade information to the TPOC, and maintaining journals that provide information regarding maintenance and replacement of cameras and radios.

Contractor will also conduct an initial inventory of all cameras, monitors, and computer stations for record keeping purposes and provide this information to the Code 1121 POC on a monthly basis, or when requested. Contractor will be provided a key for accessing control panels. Any other keys (power box key, etc.) will be provided by

TPOC as needed and returned to TPOC after use.

3.3.3 Refer all questions, complaints or problems to TPOC.

3.4 Reports: The contractor shall provide a monthly report to the TPOC detailing the inspections made to equipment, any maintenance or repairs performed on the equipment, any pertinent information concerning the condition of the equipment, i.e.damage and wear that indicate any part of the system is not running at optimal specifications and requires repair outside of the scope of this maintenance agreement. The Contractor shall provide the report to the TPOC within seven (7) business days from the end of each calendar month for the duration of this contract.

4.0 SERVICE DELIVERY SUMMARY

Performance Requirement Reference Performance Threshold

1. Perform preventative maintenance and repair Paragraph 3.1 &

3.2

100% delivery and compliance.

2. Provide technical support Paragraph 3.3 100% delivery and compliance.

3. Provide Service Report Paragraph 3.4 100% delivery and compliance.

4. Quality Control Plan Paragraph 5.0 100% delivery and compliance

5.0 QUALITY ASSURANCE

5.1 The contractor shall develop a Quality Control Plan (QCP) and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which the contractor assures that work complies with the requirement of the contract.

5.2 The contractor shall maintain records of reviews and actions taken per the QCP, and shall make such records available to the government upon request.

5.3 Periodic Progress Meetings: The contractor agrees to attend any progress meetings during the contract period of performance. The government TPOC and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor’s performance. At these meetings the TPOC will apprise the contractor of how the government views the contractor’s performance and the contractor will notify the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

5.4 Environmental/Safety compliance: The Government will monitor the Contractor, to ensure that the

Contractor’s EPP is being followed. The KO or designee retains the right to stop the Contractor from performing any work that violates environmental or safety regulations; the Contractor shall be in compliance prior to re-commencing the work.

6.0 CONTRACTOR QUALIFICATIONS

6.1 The contractor shall provide trained personnel fully capable of providing the deliverables requested and have the knowledge, skills, and expertise to meet the requirements specified in this PWS.

6.2 Contractor shall comply with Safety and Health work practices specified in paragraph 9.1 APPENDIX I.

6.3 Contractor shall comply with environmental guidelines specified in paragraph 9.2 APPENDIX II.

7.0 SECURITY REQUIREMENTS:

7.1 The contractor is required to follow all security requirements to obtain a GREEN BADGE.

7.1.1 In accordance with current DoD and Homeland Security requirements, performance of all work under this contract is restricted to U.S. Citizens and U.S. nationals only. After contract award, the Contractor will provide to the COR on company letterhead a request for access of all personnel working on this contract and include their following information: full name; Social Security number, date of birth, and citizenship. The contractor will state that the information has been verified, filed, and available for examination by the Government upon request.

7.1.2 Contractor personnel will follow all procedures in requesting and obtaining a PHNSY&IMF “Green” standard access control badge required for work inside the Controlled Industrial Area (CIA). Only individuals with favorable investigations will be utilized on this contract.

7.1.3 Should Contractor personnel receive or suspect they have learned of classified information beyond their level of clearance, the Contractor will identify and report suspicious to the COR.

7.1.4 Contractor personnel performing services will be required to comply with all installation rules and regulations applicable to conduct, safety, security, and procedures governing sit entry, and exit. See APPENDIX III of paragraph 9.3.

7.2 Common Access Card (CAC): The Contractor will be required to obtain and maintain a CAC for this task order:

7.2.1 Background vetting will be required for all contractor personnel and must meet at a minimum, one of the following criteria:

7.2.1.1 The completion of an FBI fingerprint checks with favorable results.

7.2.1.2 A valid National Agency Check with Inquiries (NACI) a DOD determined NACI equivalent investigation.

7.2.1.3 The above information must be submitted in Defense Information System for Security (DISS) prior to issuance of a CAC. Contractor personnel are required to maintain strict accountability of all Government issued

CAC/badge(s) and immediately report any CAC/badges that are missing or lost and the circumstances to the COR.

All CAC/badges are to be returned to the COR immediately upon termination, expiration, completion of work, or when no longer required.

7.3 Privacy

7.3.1 Work under this PWS requires the contractor personnel have access to information protected under the

Privacy Act. The Privacy Act pertains to the following systems of records: Defense Information Security System, C-Cure 9000 and other related computer and information systems used in the Shipyard. Contractor personnel will adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552A and applicable agency rules and regulations; will safeguard all individual privacy records; ensure this data is accessed and maintained in accordance with applicable laws and regulations. See the Department of the Navy Privacy Act website at: http://privacy.navy.mil/. Point of

Contact for Privacy Act and Freedom of Information Act (FOIA) is (808) 473-8000 extension: 2707

7.3.2 The following Privacy Act clauses will apply for performance of this task:

• FAR 52.224-1, PRIVACY ACT NOTIFICATION (APR 1984)

• FAR 52.224-2, PRIVACY ACT (APR 1984)

• FOIA, FREEDOM OF INFORMATION ACT

7.3.3 If a Personally Identifiable Information (PII) breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

7.3.4 All Controlled Unclassified Information (CUI) associated with this contract must be protected per the guidance provided in DODI 5200.48. Legacy information from existing documents (e.g., Technical Manuals) marked For Official Use Only or FOUO, that is used to create a new document/correspondence, shall follow the minimum marking requirements of DODI 5200.48, Section 3, paragraph 3.4.a, and include the acronym” CUI” in the banner and footer of the document. Nonfederal information systems storing and processing CUI shall be protected per NIST SP-800-171, or subsequent revisions. All transmissions to personal email accounts (AOL, Yahoo, Hotmail, Comcast, etc.) and posting on social media websites (Facebook, Instagram, Twitter, LinkedIn, etc.)

are prohibited. Destroy all CUI associated with this contract by any of the following approved Department of

Defense methods: a cross-cut shredder; a certified commercial destruction vendor; a central destruction facility;

incineration; chemical decomposition; pulverizing, disintegration; or methods approved for classified destruction.

7.3.5 Each contractor employee shall clearly identify themselves as contractor employees by means of company shirt, pin, or other visible company identification means in a manner that is visible at all times.

7.3.6 The Contractor performing services shall be required to comply with all PHNSY&IMF rules, regulations, and training that is applicable to conduct, safety, security, and procedures governing site entry and exit.

8.0 HOURS OF OPERATION

8.1 Normal government business hours of operation are 0600 through 1800 Hawaii Standard Time (HST) with a 30-minute lunch break, Monday through Friday, excluding Federal Holidays.

9.0 ATTACHMENTS - APPENDICES

9.1 APPENDIX I Safety and Health Work Practices for Contractors Working with Pearl Harbor Naval

Shipyard and Intermediate Maintenance Facility (PHNSY & IMF) (revised August 2022)

9.2 APPENDIX II Environmental Protection Guidelines for Contractors on Facilities Projects at Pearl Harbor

Naval Shipyard & Intermediate Maintenance Facility (revised October 16, 2019)

9.3 APPENDIX III Contractor Security Requirements for PHNSY&IMF’S Controlled Industrial Area, Controlled Nuclear Information Areas, Nuclear Work Areas and/or Other Sensitive Areas. Revised June 2021