04.04_SSJ (signed-redacted).pdf

OFFICE OF ACQUISITION MANAGEMENT

ICE Acquisition Manual 3006.301-90

SINGLE SOURCE JUSTIFICATION FOR SIMPLIFIED ACQUISITIONS ABOVE

THE MICRO-PURCHASE THRESHOLD AND UP TO SAT, INCLUDING BRAND NAME

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J&A-20-0240

1. Agency and Contracting Activity.

The Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Acquisition Management, proposes to enter into a contract on behalf of Homeland Security Investigations (HSI) Technical Operations (TechOps) on a basis of other than full and open competition.

2. Nature and/or description of the item/service being procured and anticipated cost.

(a) Type of action: Firm-Fixed Price Award

(b) Amount the current J&A is justifying: $242,650.00

(c) Brief Description: OAQ intends to procure, on a sole source basis, continued enterprise-level software and hardware support in addition to the manufacturer warranty for government-furnished broadband modem devices that will be used in criminal investigations for transmission of and access to criminal investigative electronic surveillance data at remote, mobile-connected locations.

This action is for cellular modem support services for ongoing services to manage 2,500 cellular modems. The support services are essential to the successful deployment and maintenance of equipment specifically used in the prosecution of criminal investigations.

This support shall also include specific programming of modem devices as required.

Purchasing this software and hardware support will provide known law enforcement devices and ensure that systems will remain compatible and interoperable with current fielded equipment amongst other DHS agencies, ensuring a seamless interface and avoiding unnecessary training.

The vendor listed below is the only company that can provide the required item.

Inseego North America, LLC 9605 Scranton Rd., Ste 300 San Diego, CA 92121-1789

3. Sole Source Justification Rationale in accordance with FAR 13.106-1(b)(1)(i) and(ii).

(Check one and provide rationale below):

Only one source reasonably available Urgent and compelling circumstances exists Exclusive licensing agreement exists

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Brand name - If the brand name requirement applies to a portion of the procurement, please identify that portion.

Industrial Mobilization Other

Rationale: HSI requires continued enterprise-level software and hardware support in addition to the manufacturer warranty for government-furnished broadband modem devices that will be used in criminal investigations for transmission of and access to criminal investigative electronic surveillance data at remote, mobile-connected locations. This support shall also include specific programming of modem devices as required.

HSI TechOps requires the following specifications for this device:

1. Shall have a dedicated 1-800 Support Phone Number.

2. Shall allow field users to leave voicemails and initiate web conferencing as necessary.

3. Shall have a direct support Email Address.

4. Shall include automatic device monitoring and performance management.

5. Shall include a license per device to account for management support activities.

6. Shall create and apply a custom provisioning template to each device.

7. Shall provide a 4-hour priority response for all times M-F, from 9:00AM to 8:00PM

Eastern Time.

8. Shall provide an 8-hour response for all times outside of the M-F, 9:00AM to 8:00PM

Eastern Time window.

9. Shall have a dedicated escalation POC.

10. Shall follow DHS Baseline Configuration guides for devices. If a baseline configuration guide is not available, then Defense Information Systems Agency (DISA) Security Technical Implementation Guide (STIG) requirements or industry best practices will be applied for all devices.

11. Vendor shall apply modem firmware upgrades as new releases are tested and evaluated within 30 days after approval from HSI.

12. Shall remotely, in a secure manner, reconfigure modems through the duration of the support contract, as requested by HSI. Configure “Remote Access” and “Local Access” to reflect Hypertext Transfer Protocol Secure (HTTPS) to enable only secure access to admin management portal.

13. Shall ensure that User ID and password generation is compliant with DHS guidelines.

Recommend generation of Secure Shell (SSH) keys for access instead of a password.

14. Shall ensure only ports needed for operations are open on the devices.

15. Shall monitor data usage and generate daily alert notifications for data use trending towards exceeding the preset limit per account.

16. Shall generate and log alert notifications for data overages or any malicious activity for submission to HSI.

17. Shall employ an online help desk ticketing system to track outages or service requests.

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18. Shall provide multi-carrier support and equipment troubleshooting for cellular carriers to include Verizon, AT&T, and T-Mobile.

19. Shall provide on demand, weekly, and monthly reports to HSI on the uptime status of modems, calls, and email volumes, as well as Electronic Serial Number (ESN) Database management and trends requiring HSI involvement.

20. Shall demonstrate at least 5 years of technical experience in support of law enforcement criminal investigations that utilize covert electronic surveillance equipment.

21. Shall employ user authentication for all users or Emails concerning activity related to devices monitored under this service. User authentication method will be provided to the vendor by the Government upon award.

4. The anticipated price will be determined fair and reasonable based on one or more of the price analysis techniques described below in accordance with FAR Part 13.106- 3(a)(2). (Check one and provide short description of action taken.)

Market Research.

Comparison of the proposed price with prices found reasonable on previous purchases.

Current price List.

Comparison with similar items in a related industry.

Comparison to IGCE.

Contracting Officer’s personal knowledge.

Other.

Short description of action taken: Historical pricing on previously awarded contracts were found to be similar in pricing to the current requirement. The same support services were awarded (base year and two option periods) to the same vendor for approximately $20K less than the quoted amount.

5. Approval of the Contracting Officer:

Name Date

MARIO CURIEL

Digitally signed by MARIO

CURIEL

Date: 2020.08.04 15:27:52 -05'00'