PERFORMANCE WORK STATEMENT (PWS) G357 TRAINING SUPPORT.pdf

PERFORMANCE WORK STATEMENT (PWS)

CCoE G-3/5/7 Training Support (TS) Contract

PART 1

GENERAL INFORMATION

1. General: This is a non-personnel services contract to provide 2-Star Level quality assurance, multimedia training products, and library support to the U.S. Army Cyber Center of Excellence (CCoE) G-3/5/7 and Fort Eisenhower, Georgia. This effort will support the CCoE’ s mission to train and educate the world's best Cyberspace, Electronic Warfare (EW), and Signal Operators while developing DOTMLPF-P solutions, in order to conduct effective and integrated cyberspace, EW, and signal operations supporting Unified Land Operations (multi-domain battle). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Quality Assurance, Multimedia Design and Development, and Librarian responsibilities in support of the Fort Eisenhower CCoE Quality Assurance Office (QAO), Learning Innovation Branch (LIB), and Cyber research Center (CRC) sections located in the G-3/5/7 as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract. The Contractor shall be responsible for management and resolution of the full scope and variety of administrative and technical issues and problems that may arise during performance of this contract. All updated and revised products shall be submitted to the Government for review, approval, and submission to the appropriate agencies.

Quality assurance products and assessments, multimedia products, and CRC support products shall be reviewed by the Government prior to release for conformance to the established CCoE and higher headquarters guidance, all applicable regulations, and CCoE Standard Operating Procedures (SOP).

1.2 Background: The CCoE is headquartered at Fort Eisenhower, GA, and provides the U.S. Army with highly training personnel to conduct multi-discipline Cyber and Signal operations. As part of their activities, the CCoE requires support for continued operations and future development of the automated systems necessary to support the warfighter and its schools. The CCoE ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including networks, hardware, software, engineering, and specialized tools at the point of customer need to support its mission. The ability to provide mission critical Cyber and Signal support is dependent on the successful use of its information technology (IT) networks worldwide. The CCoE has three

(3) major tenant organizations with varying breadths of Signal, Cyber and Electronic Warfare responsibilities which span the Army and the Department of Defense from the tactical edge to the strategic enterprise and national levels.

1.3 Objectives: This contract is focused on support to the CCoE G-3/5/7 Quality Assurance Office, Learning Innovation Branch, and the Cyber Research Center. The Contractor shall hire and maintain the proper mix of certified personnel IAW with this PWS.

1.4 Scope: This effort shall provide the CCoE G-3/5/7 with support as outlined in the PWS to include quality assurance, multimedia products, CRC Librarian duties. Contractor personnel shall demonstrate model behavior and professionalism at all times. All support will be conducted at a clearance level of Secret.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12- month option years. The Period of Performance reads as follows:

Base Year 28 July 2025 – 27 July 2026 Option Year I 28 July 2026 – 27 July 2027 Option Year II 28 July 2027 – 27 July 2028 Option Year III 28 July 2028 – 27 July 2029 Option Year IV 28 July 2029 – 27 July 2030

1.6 General Information

1.6.1 Quality Control: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1, Contractor Inspection Requirements).

The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction;

corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis;

procedures for collecting and addressing customer feedback/complaints. The contractor shall upon request provide to the Government their quality control documentation.

After contract award, two copies of a comprehensive written QCP shall be submitted to the Contracting Officer and Contractor’s Representative within the first 30 days of start date and within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract.

1.6.3 Federal Government Holidays: the Contractor is not expected to perform services on federal holidays.

New Years Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December Juneteenth 19th of June

1.6.4 Hours of Operation: The contractor hours of operations for conducting business must include the core hours of 0900 to 1530 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. Shift work is not required for this effort.

These operating hours and days may vary based on the requirements of the agency. Contractor personnel work schedules may be “flexed” to meet the needs of the Cyber Center of Excellence (CCoE) G-3/5/7 for weekend and extended duty periods, while still adhering to the standard five-day work week. Overtime will not be authorized

1.6.5 Place of Performance: The work to be performed under this contract will be performed at various locations within the CCoE G-3/5/7 footprint located on Fort Eisenhower, Georgia.

Contractors may be required to travel to other locations to participate required training, conferences, and briefings. The Government may authorize contractors to work from an alternate duty/telework location with the approval of the Contracting Officer Representative and/or Contracting Officer during emergency situations within the Fort Eisenhower area of operations. Contractor shall continue to meet tasks, deliverables and current level of support in accordance with contract. A detail plan will be created by the contactor and on hand to execute during emergency situations and agreed by the Government prior to executing any remote work requirement. Working from an alternate duty/remote location will be at no additional expense to the government. The Government is not authorizing the use of off-site rates to accomplish alternate duty location work and will not be responsible for any associated costs.

Personal or company issued equipment may not be used to access the government network infrastructure unless pre-approved; examples include using VPN or a corporate network.

However, the inability to access the government network infrastructure using authorized devices does not necessarily prohibit the contractor from performing off-site, whenever the work could be performed without such access

1.6.6 Type of Contract: The government will award a firm fixed price contract.

1.6.7 Security Requirements: Contractor personnel (to include subcontractors) performing work under this contract must be U.S. citizens and possess or shall obtain a Secret Security Clearance at time of award or upon first day of employment to the contract and must maintain the level of security required for the life of the contract. Failure, inability, or delay in obtaining the appropriate clearance shall not relieve the contractor from performance under the terms of this contract. The security requirements are in accordance with the attached DD Form 254, Department of Defense Contract Security Classification Specification.

1.6.7.1 Field Security Officer (FSO): The FSO shall provide a Visitor Access Request (VAR) via the Defense information System for Security (DISS) Web Application to the Cyber Center of Excellence (W6ZRAA5) for all contractors on contract to verify need to know.

All contractors shall be added to the VAR prior to their start date and be removed on their working day on the contract. A digital VAR will be sent to the COR prior to start date.

Note: Send digital VAR with Social Security Number to COR prior to CAC application.

The format for the VAR shall be as follows:

a. Visit Details

i. Visit Name: Prime contract number (without dashes)

ii. Start date: Start date of contract

iii. End Date: Last day of contracts current option year

iv. Access Level: Secret

v. Reason: Other

vi. Visit Notes: Full Contract number

(W91249XXXXXXX | XXXXXXXXXXXXX)

b. Point of Contract Information

i. First Name: COR First Name

ii. Last Name: COR Last Name

iii. Phone Number: COR Phone Number

iv. Email: COR Email

The Facility Security Officer shall provide a Contract access roster to the COR and G2 ( usarmy.eisenhower.cyber-coe.list.g2@army.milat award and with monthly reports due by the last working day of each month to include:

a. Contract Number (Prime and Sub)

b. Name

c. Clearance and clearance dates.

d. Anticipates issues (start dates/departure dates, etc.).

e. Proposed resolutions to identified issues.

1.6.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.3 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re- keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.3.1. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.4 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.7.5 The contractor shall ensure that classified data is controlled, protected, and safeguarded in accordance with AR 380-5 and current Army and DOD policy. Classified information shall be accessed and stored in government spaces only. The contractor shall agree that any data furnished by the government to the contractor shall be used only for performance under this PWS, and all copies of such data shall be returned to the government upon completion of this effort.

1.6.7.6 The contractor Facility Security Officer (FSO) will ensure there is a procedure for all contractor employees to in-process and out-process the CCoE G2 Security Office. All contractors shall turn-in their Common Access Card (CAC) to the COR on their last day of employment.

Compliance with DD Form 254, Department of Defense Contract Security Classification Specification, is required

1.6.7.7 Handling/Access to Classified Information: The contractor shall comply with FAR 52.204- 2, Security Requirements. This involves access to information classified "Confidential," "Secret," and requires contractors to comply with (1) the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M), and (2) any revisions to DoD 5220.22-M. Any adverse action preventing a contractor from retaining access to classified material must be brought to the attention of the COR, Security Division, and contractor Facility Security Officer (FSO) immediately.

1.6.7.8 SIPRNET Access: The COR will identify contract employees that are required to have Secret Internet Protocol Network (SIPRNET access. SIPRNET access will only be as directed by the Government requirement activity and at Government facilities only. Contractors requiring access to the SIPRNET must have a final Secret clearance. Approval by the COR is required prior to granting access. SIPRNET may contain NATO information and a NATO awareness brief and acknowledgement is required for all personnel prior to being granted access to the SIPRNET. The NATO Awareness briefing is required to inform personnel how to protect NATO information in the event they come across it while accessing the SIPRNET. A written acknowledgment shall be maintained by the COR. The Contractor shall not access, download or further disseminate any classified information from SIPRNET that is outside the execution of the defined contract requirements unless specifically authorized in writing by the Government Program Manager and the KO (Contracting Officer). In the event that any special access is required, the KO must modify the requirements and DD Form 254.

1.6.7.9 Army Cybersecurity/Awareness Training: All contractor employees and associated subcontractors must complete the DoD Cyber Awareness Challenge Training (https://cs.signal.army.mil/) or JKO LCMS(jten.mil) before issuance of network access and annually thereafter. Certificates of successful completion for both initial awareness training and annual refresher training shall be provided to the COR via the Army Training and Certification Tracking System (ATCTS). All contractor employees will successfully complete all required IA training as specified in AR 25-2 and as directed by the Government. At work performance start date all contractor employees working Cyber Security functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M, DoDD 8140.01, and AR 25-2.

1.6.7.10 Information Security Program Training: All contractor employees, including subcontractors, assigned to this contract, shall complete the on-line Information Security Program Training located on the Army Training Information System Learning (ATIS) site at https://learn.atis.army.mil/moodle/ . Training must be completed within 30 days of reporting for duty and annually thereafter. The Information Security Program Training Certification meets an Army mandatory annual training requirement for this subject. This Certification is the consolidation of the training topics previously provided in the Security Training - Initial Security Orientation and Security Training - Annual Security Refresher Training courses. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager (Ref ALARACT 207/2013, DTG 291848Z Aug 13, Subj: Army Wide Roll-out and Requirement for Standardized Computer Web-Based Security Training on the Army Learning Management System (ALMS)).

1.6.7.11 Anti-Terrorism (AT) Level I Training: All contractor employees, including subcontractors, assigned to this contract shall receive an initial Anti-Terrorism Level I Brief by a certified ATO Level II Officer within 30 days of reporting for duty (Monthly briefings are offered by the Garrison Antiterrorism Officer). Annual refresher Antiterrorism Level I Training shall be completed on-line at JKO LCMS (jten.mil). The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager (Ref Department of the Army, US Army Contracting Agency, SFCA-CO, 05 Sep 07, subject: Incorporation of Measures into the Contracting Process and AR 525-13, Antiterrorism).

Note: Contractor personnel shall receive an AOR briefing if traveling OCONUS on TDY. Briefing must be provided by a certified ATO Level II Officer within 7 working days prior to TDY departure outside the 50 United States, its territories, and possessions. This is separate from the normal annual AT Level I training requirement (Ref AR 525-13).

1.6.7.12 iWATCH: All contractor employees, including subcontractors, assigned to this contract shall receive a brief on the local iWATCH program (provided in conjunction with the AT Level I Training). This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of reporting to duty with the results reported to the COR and then annually thereafter. To view "iWATCH Video", on how you as a contractor can be vigilant and report suspicious activities, See Something Say Something, as you perform you job in support of the U.S.

Cyber Center of Excellence at https://www.mepcom.army.mil/Home/Contractors/ (Approximately 8 min, 28 sec.)

1.6.7.13 Operation Security (OPSEC) Training: All contractor employees, including subcontractors, assigned to this contract shall complete Level I OPSEC training within 30 days of reporting for duty and then annually thereafter. Initial Level 1 OPSEC training will be conducted monthly by the Garrison OPSEC Officer or a Level II certified OPSEC Officer. Annual refresher training shall be completed on-line at JKO LCMS (jten.mil). The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager. OPSEC training guidelines are contained in AR 530- 1, Operations Security. The contractor shall adhere to local OPSEC policies and procedures of the government requiring activity. When in a TDY status in support of this work effort, the contractor shall also adhere to any OPSEC policies and procedures in effect at TDY locations.

1.6.7.14 Derivative Classification Training: All contractor employees, including subcontractors, assigned to this contract shall complete the online Derivative Classification Training located on the Center of Development of Security Excellence (CDSE) Security Awareness Hub. The Security Hub can be reached at https://securityawareness.usalearning.gov/cui/index.html. Training must be completed within 30 days of reporting for duty and annually thereafter. The contractor shall submit certificate of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager. (IAW 5200.01: DoD Information Security Program: Overview, Classification, and Declassification and all related policies.)

1.6.7.15 Controlled Unclassified Information (CUI): All contractor employees, including subcontractors, assigned to this contract shall complete the online DoD Mandatory Controlled Unclassified Information (CUI) Training located on the Center of Development of Security Excellence (CDSE) Security Awareness Hub. The Security Hub can be reached at https://securityawareness.usalearning.gov/cui/index.html. Training must be completed within 30 days of reporting for duty and annually thereafter. The contractor shall submit certificate of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager. (IAW DoDI 5200.48, Controlled Unclassified Information (CUI), March 6, 2020, and all related policies).

1.6.7.16 Threat Awareness and Reporting Program (TARP) Training: All contractor employees, including subcontractors, assigned to this contract shall complete Face to Face TARP training within 45 days of reporting for duty (as available on Fort Eisenhower) or at ATIS LEARNING (army.mil) and then annually thereafter. Face to Face TARP training will be conducted 1st Friday of each month by the 902nd MI Group, in Darling Hall, Room 188. The U.S. Army Threat Awareness and Reporting Program (TARP) training is designed to ensure that DA personnel recognize and report incidents and indicators of the following: attempted or actual espionage, subversion, sabotage, terrorism or extremist activities directed against the Army and its personnel, facilities, resources, and activities indicators of potential terrorist associated insider threats illegal diversion of military technology unauthorized intrusions into automated information systems unauthorized disclosure of classified information indicators of other incidents that may indicate foreign intelligence or international terrorism targeting of the Army. Note: Live training is the preferred method for an individual to receive TARP training. The COR will ensure contractors are notified of available training opportunities. Completion of training shall be reported to the COR and the unit/activity security manager (Ref AR 381-12).

1.6.7.17 Records Management: All contractor employees, including subcontractors, assigned to this contract shall complete the Records Management Training Course to ensure accountability and management of records. Training must be completed within 30 days of reporting for duty and annually thereafter. The contractor shall submit certificate of completion for each affected contractor employee and subcontractor employee to the COR. The Records Management Training Course is located at ATIS LEARNING (army.mil) IAW DoDI 5015.02, AR 25-400-2, HQDA

EXORD 155-23

1.6.7.18 Installation Access: All contractor employees, including subcontractors, shall comply with applicable installation and facility access security policies and procedures at all work and TDY locations. All contractors and subcontractors will be issued a Common Access Card (CAC) or an Installation Pass issued through the Automated Installation entry (AIE) Security System to access the installation. The Fort Eisenhower military installation is a limited access post. Unscheduled gate closures by the military police may occur at any time. In accordance with Army Regulation 525-13, paragraph 5-19, all prospective contractors will undergo a verification process by the installation Provost Marshal Office, Director of Emergency Services to determine the trustworthiness and suitability prior to being granted access to federal property. This will be accomplished using the National Crime Information Center (NCIC) Interstate Identification Index (III). This is the minimum baseline background check for entrance onto Army Installations for non-CAC holders to include entrance of visitors (Ref AR 190- 13, paragraph 8-2). All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions shall apply to contractor personnel while within Fort Eisenhower's area of jurisdiction. Contractor personnel shall comply with all entry control requirements and security policies/procedures in effect. Security procedures may change without notice.

1.6.7.18.1. Access and general protection/security policy and procedures. Contractor and all associated sub-contractor’s employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition. (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.19 Mission Partner Identity, Credential and Access Management (MP ICAM) Sponsorship / Common Access Card (CAC): The contractor must obtain a CAC for those employees whose functions require access to systems or facilities controlled by the Common Access Card. The Contractor will notify the government Mission Partner Affiliation Sponsor (MPAS)/COR of new employee CAC requirements. A valid Driver’s License, Social Security Card, Birth Certificate, and or Passport must be presented to the Trusted Agent to confirm identification. The company representative must provide all personnel data required to process MP ICAM applications with the MPAS, including security investigation requirements. A contractor employee will obtain a CAC at the Fort Eisenhower DEERS/RAPIDS terminal when the application is approved. The contractor employee will inform Corporate Facility Security Officer (FSO)/Security Manager of approval/denial of the CAC application and will return the CAC to Contract Officer Representative upon departure or dismissal. The contractor is responsible for implementation and follow-up. Once the form is properly filled out, the MPAS/COR will verify and approve all CAC applications. The contractor employees will be directed to go to the designed in processing facility and obtain the CAC. Should an employee leave prior to the contractor expiration, the contractor is responsible for ensuring the immediate notification to the COR. Failure, inability, or delay in obtaining or returning the CAC does not relieve the contractor from performing under the terms of the contract.

https://mpartnerspnrweb-pki.dmdc.osd.mil/mpartnerspnrweb/app

NOTE: The government issued CAC is the property of the U.S. Government and shall be returned to the COR upon expiration of the contract, replacement or termination of the contract employee. (The CAC card must be turned into the COR on contractor’s last day of employment.)

Unauthorized possession of the CAC can be prosecuted criminally under section 701, title 18, United States Code.

1.6.8 Special Qualifications: The contractor is responsible for the overall management and oversight of this contract. It is the contactor’s responsibility to staff and deploy qualified contractor personnel to meet all of the PWS requirements. The Government’s historical staffing data is provided under Technical Exhibit 3. The Contractor shall be responsible to propose and deploy the correct labor types, mix, number and hours required to satisfactorily and professionally meet all PWS requirements. The Government anticipates the requirements within this PWS will require the labor categories: QAO Training Specialist, Multimedia Designer, Multimedia Developer, and Librarian. The estimated staffing matrix can be found in Technical Exhibit 3.

1.6.9 Personnel associated with this effort shall:

Possess or obtain a Secret Security Clearance and maintain the required security clearance throughout the life of the contract.

Possess a favorable T1/National Agency Check with Inquiries (NACI) at contract start date and maintain throughout the life of the contract.

Must be a US Citizen with an ability to read, write, speak and understand English.

Possess and maintain a valid driver’s license.

Possess and maintain all required training as stated throughout this PWS.

Possess skills/knowledge of performing office automation work that includes word processing, electronic mail, spreadsheets, presentations, and other personal computer applications; typing a variety of materials from rough draft into final form including narrative and tabular material, e.g., correspondence, reports, and forms; maintaining records, historical records, survey results, reference library of training catalogs, regulations and other miscellaneous publications; establishing and maintaining office functional files and reference files; knowledge management applications e.g., SharePoint and Blackboard and Microsoft (Word, Excel, Access, Power BI, etc.).

1.6.9.1 Training Specialist (QAO) Support:

Possess or obtains a Secret Security Clearance and maintain the required security clearance throughout the life of the contract.

Graduated from the Installation Staff Contractor Training Course (ISCTC) or meet the requirements to complete the required training within 60 days of contract award or first available class date offered by the CCoE Faculty and Staff Development Branch.

Possess skills/knowledge of performing office automation work that includes word processing, electronic mail, spreadsheets, presentations, and other personal computer applications; typing a variety of materials from rough draft into final form including narrative and tabular material, e.g., correspondence, reports, and forms; maintaining records, historical records, survey results, reference library of training catalogs, regulations and other miscellaneous publications; establishing and maintaining office functional files and reference files; knowledge management applications e.g., Training Development Capabilities (TDC), SharePoint, Army Training Requirements and Resources System (ATRRS), and Blackboard.

Possess advanced presentation speaking skills (e.g. tailoring content and delivery for different audiences, presenting confidently to large or small groups, and using more creative approaches to presenting).

Minimum two (2) years’ experience utilizing the Army Training Requirements and Resources System (ATRRS) database, or similar system, used for constructing learning and resource products.

Minimum two (2) years’ experience preparing and managing correspondence IAW Army regulation 25-50 (Management Preparing and Managing Correspondence).

1.6.9.2 Multimedia Design Support:

clearance throughout the life of the contract.

Possess a degree listed in the Integrated Postsecondary Education Data System (IPEDS). Details can be found on https://nces.ed.gov/ipeds The acceptable degrees must be one of the following Classification of Instructional Programs (CIP) codes.

Details can be found on https://nces.ed.gov/ipeds/cipcode/Default.aspx?y=56 o 11.0801 Web Page, Digital/Multimedia and Information Resources Design o 11.0803 Computer Graphics.

o 11.0804 Modeling, Virtual Environments, Simulation.

o 13.0501 Educational/Instructional Media Design.

o 50.0102 Digital Arts.

o 50.0409 Graphic Design.

o 50.0411 Game and Interactive Media Design.

Possess one of the following:

Post degree Degree + Experience Experience*

Associate 4 yrs Creating, designing, producing videos, animations, embedded games, 2D/3D modeling and using software for interactive multimedia instruction

(IMI).

Bachelor 2 yrs

Master 1 yrs

Possess the following specific experience (can overlap with or be post degree exp.):

Time *Experience 1 yr Adobe Captivate, Articulate, or Storyline

>2 yrs** Adobe Creative Suite including Premiere Pro, After Effects, Animate, Audition, Photoshop

** <2 yrs Alt software

If Adobe Creative Suite experience is at least one year AND within past four years, other similar software can be used to meet the remaining years’ experience, if total experience is a minimum of the 4, 2, or 1 years’ experience for the respective degree held, in creating IMI products. Examples include 3D Studio Max, Maya, Blender or similar software.

*Experience must be post-course/training programs, i.e. must have produced products for real world demands after/outside of college or specific to the subject experience. A four-year college degree is not equal to 4 years of experience however, college course hours can count as experience if:

Course(s) are directly related to the specific software.

A course for that specific software, consisting of 3 semester or 4.5 quarter hours, would be equivalent to 45 work hours.

Proof of the course completion and products created in the course must be provided to demonstrate experience relevancy if college courses are used to meet experience requirements.

Graduated Installation Staff Contractor Training Course (ISCTC) or meet the requirements to complete required training within 60 days of contract start date.

1.6.10 Multimedia Development Support:

clearance throughout the life of the contract.

Possess a degree listed in the Integrated Postsecondary Education Data System (IPEDS). Details can be found on https://nces.ed.gov/ipeds The acceptable degrees must be one of the following Classification of Instructional Programs (CIP) codes.

Details can be found on https://nces.ed.gov/ipeds/cipcode/Default.aspx?y=56 o 11.01-11.0299 Computer Programming o 11.08-11.0899 Computer Software and Media Applications.

o 30.00-30.99 Multi/Interdisciplinary Studies.** o 50.0411 Game and Interactive Media Design

Possess one of the following:

Post Degree Degree + Experience Education/Training Focus

Associate 4 yrs Programming for AR/VR/MR development, Web based training scripting, creating/modifying webpage script, Learning Management System scripting, 2D/3D model development, OS programming/experience (iOS/Android/Lunix) programming, and using software for interactive multimedia instruction (IMI).

** Multi/interdisciplinary degree holders must provide complete list of courses taken, resulting product or outcome and school’s descriptions of the course focus/outcome for review by the Distributed Education Chief during the contracting process as well as for approving prior to onboarding any new hires not included/provided before awarding the contract.

Bachelor 2 yrs

Master 1 yrs

Possess the following specific experience (can overlap with or be post degree exp.)

Time *Experience

2 yr Writing web-based script in HTML, JQuery, JavaScript, CSS, PHP, Python, or SQL.

2 yrs Developing or modifying mobile applications for use on Android, iOS and Linux operating systems.

1 yr Learning Management System development, use and support, Blackboard experience preferred.

2 yrs

Build and integrate animations, multimedia and 2D/3D models into IMI and gaming software, such as Unity, Unreal, or similar engine using Adobe Creative Suite, 3D Studio Max, Maya, Blender or similar software.

2 yrs Scripting animations, scenarios, and games using C#, JavaScript, HTML, or similar programming language.

2 yrs Ensuring Sharable Content Object Reference Model (SCORM) compliance for web-based products.

*Experience must be post-course/training programs, i.e. must have produced products/services for real world demands after/outside of college/training. A four-year college degree is not equal to 4 years of experience however, college course hours can count as experience if;

Course(s) are directly related to the specific software.

A course for that specific software, consisting of 3 semester or 4.5 quarter hours, would be equivalent to 45 work hours.

Proof of the course completion and products created in the course must be provided to demonstrate experience relevancy for courses used to meet time/experience requirements.

If full or partial experience is based on time spent during non-work hours or outside of the resume’s primary work duties (as volunteer, pseudo-professional personal interests, etc.), a portfolio of products created, developed, or web sites worked on, along with month/year start and end dates can be submitted for consideration to supplement or in lieu of the traditional resume for the items listed in this section.

Graduated Installation Staff Contractor Training Course (ISCTC) or meet the requirements to complete required training within 60 days of contract start date.

1.6.11 Library Support – Cyber Research Center Librarian:

clearance throughout the life of the contract.

Possess a master’s degree in library science from and ALA-accredited institution.

Graduated from the Installation Staff Contractor Training Course (ISCTC) or meet the requirements to complete the required training within 60 days of contract award or first available class date offered by the CCoE Faculty and Staff Development Branch.

Have two (2) years’ experience as a librarian. (preferred)

1.6.12 Contractor Replacement: The contractor shall replace, within ten (10) business days, any contract personnel found to be unqualified or otherwise determined unsuitable by the government. This ten-day timeframe also includes any contractor who submits their resignation under the current contract. The government will exercise the right, if deemed necessary, to select an appropriate method (pretest, hands on practical exercise, etc.) to determine if the contractor is qualified/suitable to perform the requirements stated within this

PWS.

1.6.13 Required certifications and/or training certificates shall be presented to the COR upon hire. Certification requirements that change during the life of the contract must be approved by the COR. Contractors will be given 30 calendar days from the start date of this contract to obtain required certificate(s) of training and certification with the exception of the security clearance; only 10 business days will be allotted to rectify clearance issues. All contract employees shall possess experience with Army-standard desktop applications and configurations, (i.e., daily reporting programs, and Army Gold Master (AGM) configurations).

The government will exercise the right, if deemed necessary, to select an appropriate method (pretest, hands on practical exercise, etc.) to determine if the contractor is qualified/suitable to perform the requirements stated in sections 1.6.8 through 5.12.

1.6.14 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.15 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.16 Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer.

The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.17 Identification of Contractor Employees: The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge on contract start date or on employment start date, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee.

Note: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.18 Utilizing Electronic Mail: When contractor employees send e-mail messages to government personnel while performing on this contract, the contractor employee's e-mail address shall include the company name together with the person's name (ex: John Smith, Contractor, ABC Company). When contractor employees require access to a government computer, the contractor employee shall be required to obtain a Common Access Card. To do so, the contractor employee shall request a CAC Card through the COR. All contractor employees shall conduct official communication using Government-owned or provided e-mail, networks, websites, systems, and devices. The use of commercial ISP e-mail accounts or personal e-mail accounts to conduct official communication is prohibited. Remote access / telework technology may be leveraged to ensure compliance with these requirements. Contractor employees are prohibited from using Army-assigned, AKO, and other official e-mail addresses for unofficial business affiliations. Personnel shall not provide official e-mail addresses to businesses, affiliated organizations, or online retailers, unless those entities are known by personnel to be legitimately engaging in official business.

1.6.19 Eligibility Verification for Employment: E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The U.S. Department of Homeland Security is working to stop unauthorized employment. By using E-Verify to determine the employment eligibility of their employees, companies become part of the solution in addressing this problem. All U.S.

employers must complete and retain a Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens. On the form, the employer must examine the employment eligibility and identity document(s) an employee presents to determine whether the document(s) reasonably appear to be genuine and relate to the individual and record the document information on the Form I-9. The list of acceptable documents can be found on the last page of the form. E-Verify is mandatory for employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation E-Verify clause.

1.6.20 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.21 Contractor Travel: There are no anticipated CONUS/OCONUS travel requirements at this time. However, if in the event it is needed, travel shall be approved by the KO in writing prior to performance or they will not be compensated. Prior coordination with the COR is required. If a contractor is required to travel within the Continental United States (CONUS) during the performance of this contract (i.e. to attend meetings, conferences, and training), the contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR.

1.6.22 Other Direct Costs This category includes travel (outlined in 1.7.9) expenses associated with training activities and visits to other facilities.

1.6.23 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.24 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.25 PHASE IN /PHASE OUT PERIOD: There is no requirement for a phase in or phase out person…