01 PWS W9124J25RAHES - Reviewed 5-21-24.docx

Performance Work Statement (PWS)

Army Housing Enterprise System (AHES) Information Technology (IT) Services Support

Contract Number: TBD

RFQ: W9124J-25-R-AHES

Office of the Deputy Chief of Staff, G9 Installations Services (IS), Army Housing Division (DAIN-ISH)

20 May 2024

Mr. Stephen B. Fuller Contracting Officer Mission & Installation Contracting Command Fort Sam Houston, TX Ms Monica A. Hawkins Contracting Officer’s Representative

DCS, G9, DAIN-ISH

Pentagon, Arlington, VA

GENERAL

This is a non-personal services contract to provide Technical Engineering and Professional Services support. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. DESCRIPTION OF SERVICES / INTRODUCTION. The Office of the Deputy Chief of Staff, G-9 (DCS, G-9) requires information technology support to the Army Housing Division to provide technical support for the Army Housing Enterprise System Network environment and its subsystems: Army Housing Online User Services (AHOUS) and the Army Housing Environmental Health Response Registry (HEHRR). The systems are instrumental in assuring the Army Housing Program is vigilant in responding to the growing need for quality affordable housing and barracks for Soldiers and Families. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform AHES Onsite IT Technical Support as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 BACKGROUND. DCS, G-9 is the champion of services, infrastructure and resources for ready and resilient Soldiers, Civilians and Families where they live, work and play. DCS, G-9 is the Army’s installations expert and integrator of installation services that develops and implements strategies, policies, programs, and resources for an effective network of installations and capabilities. The Army Housing Division of DCS, G-9 is responsible for policy, prioritization, resourcing and oversight of Housing programs and services supporting Soldiers and their Families worldwide. Key focus areas include Family, Unaccompanied (Soldiers without dependents), and Community Housing advocacy. The Army Housing Division provides Soldiers and Families a quality of life commensurate with their service and sacrifice.

This includes family housing (FH) for soldiers with dependents; and unaccompanied personnel housing (UH)-barracks, Senior Enlisted Quarters (SEQ), and Bachelor Officer Quarters (BOQ) – for soldiers without dependents. Facilities and services include Government-owned housing, leased housing, privatized housing (in which the Government has partnered with the private sector to build, maintain, manage, and operate on-post housing); and housing referral services to help soldiers find off-post housing. In 2010, Army Housing Division created the Army Housing On-Line User Services (AHOUS) (https://www.housing.army.mil) in 2010. AHOUS was designed to create a one-stop hub of information about military installations worldwide, it provides valuable information to Soldiers and their Family in preparation of a permanent change of duty station (PCS); offering information such as floorplans, photo tours, policies and procedures, programs, and services, waiting list information, BAH/OHA, forms, contact information utilities, schools, maps and much more. It is the Army's official website for Soldiers and their Families looking for information regarding Army housing. It is accessible via a web browser on virtually any personal computer or mobile device, and it has an over-arching template that directs a user through a series of menus and standardized links. Information related to on-post housing and services, BAH/OHA rates, temporary lodging, community housing, local area maps, schools, and personnel matters are among the items of interest to be found. AHES is the network environment used to maintain and manage the AHOUS portal. The AHES technical network environment is currently housed in the Pentagon and supported by an onsite staff of Information Technology (IT) professionals.

In recent years, as a response to the Army Housing crisis, Congress tasked the Army to develop a fully integrated registry that encompasses Army Housing properties and environmental health assessments. This system is the Housing Environmental Health Response Registry (HEHRR). The information for the registry will be populated with data from the Enterprise Military Housing (eMH) database and the General Funds Enterprise Business System (GFEBS). The was implemented through a three-phase process, that resulted in the creation of a web-based application for Soldiers and Families to learn about the “health” of their home. The application provides ongoing entry of life, health, and safety work order tickets from the General Funds Enterprise Business System (GFEBS) from Government Owned Family & Unaccompanied Housing.

1.2.1 The Army Housing Division:

· Implements housing policy for the Secretary of the Army.

· Plans and programs funds to carry out Family Housing and Unaccompanied Housing missions.

· Finds innovative ways to provide and improve quality housing facilities and services; and,

· Executes programs to minimize Soldiers’ out-of-pocket expenses.

1.2.2 Army Housing Division functions include:

· Off-post Housing Services.

· Family Government-owned and Leased Housing.

· Unaccompanied (Barracks) Government-owned and Leased Housing.

· General Flag Officer Quarters.

· Institutional Training/Collective Training Barracks; and,

· Housing and Barracks Facility Standards.

1.2.3. Army Housing programs provide a major incentive for recruiting and retaining dedicated individuals to serve in the Army. Maintaining and sustaining safe, attractive, and convenient housing and barracks for our Soldiers and Families is one of the Army's continuing challenges.

1.3 OBJECTIVES. This Performance Work Statement identifies the support needs to maintain the life cycle operability of the AHES network. The Government requires technical information technology support in the following areas: (a) IT business advisory services, (b) requirements gathering and system analysis; (c) systems design and modernization; (d) database engineering and maintenance; ( e) formal product/system testing; (f) client advising; (g) end-user support; (h) application maintenance and testing; (i) social media support, (j) information assurance (IA) services; (k) configuration management; (l) operational and other related technical and functional support services, and (m) project management support.

1.4 SCOPE. The Contractor shall provide all personnel and supervision necessary to perform the services defined in the PWS. All tasks shall be performed to the standards set forth in this document. The Contractor shall have an in-depth understanding of the requirements and the requisite depth and breadth of experience to make the program a success. The Contractor shall provide personnel that have the capability and experience to focus on, manage and execute the daily activities required to support this requirement. The scope of work for this contract encompasses technical support services, including software and systems engineering, security management/cybersecurity, mobile app maintenance, website administration, programming, cloud administration, social media administration, and program management services for the continued sustainment of the AHES network environment and its subsystems: AHOUS and HEHRR.

The sustainment of the subsystems requires application software maintenance, that will entail incorporating software changes, testing, and documentation mandated by documentation mandated by user requirements (guidance will be advised by functional assigned (DAIN-ISH) Army Housing Government Representative), changes in housing regulations, new executive software releases, and hardware and software modifications. Support of software maintenance requires a thorough knowledge of the AHOUS and HEHRR functionality. In addition to software changes, sustainment support requires customer assistance, user support, software installation, process improvements, and operational support of the Army’s Cloud Management Agency (ECMA) and DCS, G9 Information Technology Directorate (ITD) associated team as it relates to the hosting requirements of AHES within the cArmy Cloud environment.

Performance under this contract requires relevant knowledge, usage, and adherence to the following documents:

· Army Regulation 25-1, Army Information Technology

· Army Regulation 25-2, Information Assurance

· DoD 5000 series and related major acquisition program and policies

· DoD Federal Acquisition Regulation Supplement (DFARS)

· Federal Acquisition Regulation (FAR) The services to be performed are non-personal in nature as defined by FAR 37.103.

1.5 PERIOD OF PERFORMANCE. The period of performance shall be for one (1) Base Year of 12 months and four (4) twelve-month option years.

1.6 GENERAL INFORMATION.

1.6.1. QUALITY CONTROL (QC). Quality Control is the responsibility of the contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1, Contractor Inspection Requirements). The Contractor shall develop and maintain an effective Quality Control includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The contractor shall, upon request, provide to the Government their quality control documentation. The initial Quality Control Plan (QCP) shall be included in the initial proposal submission. If needed, a revised QCP shall be submitted no later than 30 days after award of the contract. After acceptance of the QCP, the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed changes.

1.6.2. QUALITY ASSURANCE. The Government will evaluate the Contractor’s performance under this task order in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government-only document primarily focused on what the Government must do to assure that the Contractor performs in accordance with the requirements of the contract.

1.6.3. RECOGNIZED HOLIDAYS. The DCS, G-9 observes the following Federal holidays. DCS, G-9 Contractor employees that work off-site shall comply with their company’s holiday policy. Note: When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday observance.

1.6.4. HOURS OF OPERATION/PLACE OF PERFORMANCE. The Contractor shall be available for communication in support of this contract Monday through Friday (core hours are 0800-1600 Eastern Time). The workday and schedule should be discussed with the Government and there should be an agreed schedule between the Contractor and Government; this will ensure support is available to Government throughout the core hours (whether working onsite or virtual). The Contractor shall attend meetings at the Government workplace as required by the Contracting Officer Representative (COR) or Program Manager (PM). The work to be performed shall be performed at the Contractor facility. The Contractor will provide one data analysis on site, Monday thru Friday (during core hours). The Government will provide working space and government supplied equipment upon approved workspace agreement with ADCS-G-9. The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. TYPE OF CONTRACT. The Government anticipates award of a firm-fixed price contract under this solicitation.

This is an unclassified contract. There are no requirements for Contractor employees to have routine access to classified Government information in the performance of this contract effort.

1.7 SECURITY

1.7.1 PERSONAL IDENTITY VERFICATION (PIV). The Contractor shall comply with PIV procedures implemented by Homeland Security Presidential Directive-12 (HSPD-12), Federal Information Processing Standards Publication (FIPS PUB) Number 201-1, Office of Management and Budget (OMB) Guidance M-05-24 and DCS, G-9.

1.7.2 The Contractor shall insert this clause, FAR 52.204-9 as required by FAR 4.1303, in all subcontracts when the subcontractor is required to have physical access to a federally controlled facility or access to a Federally- controlled information system.

1.7.2.1 In accordance with HSPD-12, OMB M-05-24 and FIPS 201-1, unless a previous favorable background investigation has been completed in the last ten (10) years and without a break in service exceeding two (2) years., all contractor employees will be the subject to the appropriate Tier 1 non-access background investigation conducted by the Government.

1.7.2.2 No Contractor employee shall commence work until the personnel security questionnaire (PSQ) paperwork has been completed, reviewed, and submitted to the DCSA.

1.7.2.3 Contractor employees not meeting the minimum PIV requirements shall be the subject of a National Crime Information Center (NCIC) check prior to beginning work in addition to the submission of the PSQ to OPM.

1.7.2.4 Non-US citizens shall not be used in the performance of this task order unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-US citizen to perform the required support.

1.7.2 VISIT NOTIFICATIONS. If the Contractor does not have a valid FCL through DSCA, the Contractor shall submit a signed visit request on company letterhead stationery through the Government COR for all Contractor employees supporting the contract. The request will include Full Name (last, first, middle), Date of Birth (MM/DD/YYYY), Place of Birth (city, state, country), Citizenship, Type of Last Investigation, and Date Last Investigation was completed, if any and shall be the subject of a National Crime Information Center (NCIC) check prior to beginning work.

1.7.3 SECURITY REGULATIONS. All Contractor employees shall read all applicable security regulations, to be provided by the Government. Contractor personnel shall familiarize themselves with the Government’s regulations and policies and site-specific regulations regarding access to sensitive materials, computer facility/IT network access, issue of access credentials, etc., which shall be provided as required by the Government.

1.7.4 PHYSICAL SECURITY. The Contractor must safeguard all Government property provided for Contractor use. The Contractor must secure all Government equipment, and materials at the close of each work period. Contractors shall perform work onsite and virtually majority of the work on Government installations according to a schedule coordinated with the Government project manager. Contractors working on a Government installation shall safeguard government property provided for contractor use and secure work area equipment and materials and as required the building facility.

1.7.5 ACCESS CREDENTIALS. The Contractor shall establish and implement methods of making sure all access credentials (Common Access Card (CAC); DD Form 1466, DoD Building Pass; Kastle Key Systems) issued to the Contractor employee by the Government are not lost or misplaced and are not used by unauthorized persons. No access credentials issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering access credentials that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued access credentials by Contractor personnel who no longer require access to Government information systems or Government facilities. The Contractor shall immediately report any occurrences of lost access credentials to the COR.

1.7.5.1 In the event access credentials are lost or damaged, the Contractor employee shall immediately notify the COR who will notify DCS, G-9 Security of the loss or damage and request re-issue of the credential.

1.7.5.2 The Contractor shall prohibit the use of Government issued access credentials by any persons other than the Contractor employee to whom the credential is issued.

1.7.6 IDENTIFICATION OF CONTRACTOR EMPLOYEES. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor personnel shall also ensure that all documents or reports produced are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor employees requiring use of Government information systems or facilities shall meet the criteria required to obtain a Common Access Card.

1.7.7 RESERVED.

1.7.8 ANTI-TERRORISM AND OPERATIONS SECURITY REQUIREMENTS. (DCS, G-9 Security) will update this section. Comment by Denise: Monica, The AT OPSEC cover sheet is required with appropriate Yes’s checked.

1.7.8.1 AT Level, I Training. All Contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after task order start date or effective date of incorporation of this requirement into the task order, annually thereafter. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

1.7.8.2 Access and General Protection/Security Policy and Procedures. This standard language text is for Contractor employees with an area of performance within an Army controlled installation, facility or area. Contractor and all associated sub-contractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this task order, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.7.8.3 iWATCH Training. This standard language is for Contractor employees with an area of performance within an Army controlled installation, facility, or area. The Contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of task order award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after task order award. Training slides will be provided to the COR by DCS, G-9 Security.

1.7.8.4 For Contracts that Require OPSEC Training. Per AR 530-1, Operations Security, new Contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All Contractor employees must complete annually OPSEC awareness training and adhere to organization’s security program. Link: https://securityawareness.usalearning.gov/opsec/index.htm.

1.7.8.5 For Information Assurance (IA)/Information Technology (IT) training. All Contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All Contractor employees working in IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment. https://cs.signal.army.mil/

1.7.8.6 For Information Assurance/Information Technology Certification. Per DoD 8570.01M, DFARS 252.239-7001 and AR 25-2, the contractor employees supporting IA/AT functions shall be appropriately certified upon contract award. The baseline certifications as stipulated in DoD 8570.01-M must be completed upon contract award.

1.7.8.7 For Contractor Employees Who Require Access to Government Information Systems: All contractor employees with access to a Government info system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services and must successfully complete the DoD Information Assurance Awareness prior to access to the IS and then annually thereafter. https://cs.signal.army.mil/

1.7.8.8 AT Awareness Training for Contractor Personnel Traveling Overseas. This standard language required US based contractor employees and associated sub-contractor employees to make available and to receive Government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. The combatant commander with the unit ATO being the local point of contact directs specific AOR training content.

1.8 SPECIAL QUALIFICATIONS.

1.8.1 An emergency notification list shall be maintained for all Contractor employees and made available to the COR and PM.

1.8.2 The Contractor shall furnish qualified and/or certified personnel, and efficiently manage the number of personnel supporting this contract to maximize efficiencies in work accomplishment under the contract.

1.8.3 The Contractor shall ensure that its personnel are qualified to perform their assigned tasks at the beginning of the period of performance. The Contractor shall provide their personnel with any training needed to obtain or maintain proper qualifications to perform under this contract; scheduling training so that it does not compromise contract performance. Contractor personnel training is solely the responsibility of the Contractor, and the Contractor shall maintain records of all scheduled and completed personnel training.

1.8.4 POST AWARD CONFERENCE / PERIODIC PROGRESS MEETINGS.

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. The COR shall schedule meetings with the Contractor as necessary, but not less than each quarter. The Contractor may request scheduled meetings, as necessary.

1.8.5 CONTRACTING OFFICER REPRESENTATIVE (COR). The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry for Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.8.6 CONTRACT CLOSEOUT. The Contractor shall submit a final invoice within ninety (90) calendar days after the expiration of the task order, unless the Contractor requests and is granted an extension by the Contracting Officer, in writing. In addition, and concurrent with the submission of the final invoice, the Contractor shall notify the Contracting Officer of the amount of excess funds that can be de-obligated from the task order so the closeout process can begin as soon as possible upon expiration of the task order. A bilateral closeout modification will be forwarded to the Contractor by the Contracting Officer and shall be signed by the Contractor and returned to the Contracting Officer within thirty (30) calendar days of issuance of the modification. The Contractor's failure to respond and/or sign the bilateral closeout modification within thirty (30) calendar days of receipt shall constitute approval of the terms of the modification and the modification will subsequently be processed unilaterally by the Contracting Officer to de-obligate excess funds and close this task order.

1.8.6.1. If the contract contains option periods, the Contractor is required to submit an invoice within ninety (90) calendar days after expiration of the base period of performance and the expiration of each exercised option period of performance to allow for de-obligation of excess funds that were obligated in those respective periods of performance.

1.8.7 KEY PERSONNEL. The following personnel are considered “Key” Personnel” by the Government for performance of this contract. The Contractor shall provide complete resumes for key personnel and proposed substitutes including any additional information requested by the KO. Proposed substitutes shall have comparable qualifications to those of the persons being replaced. The KO will notify the Contractor within fifteen (15) calendar days after receipt of all required information with the consent on substitutes.

1.8.7.1 Senior Systems Engineer (Lead). The Contractor shall provide a Senior Systems Engineer, who will function as the lead onsite fulfilling the role of both Tech lead and onsite PM and whom shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the Onsite Tech Lead is absent shall be designated in writing to the Contracting Officer. The Tech Lead or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Tech Lead or alternate shall be available between 0800 and 1630 Eastern Time, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons. All Key Personnel shall have the minimum requirements for each labor category as identified below:

KEY PERSONNEL

Senior Systems Engineer/Lead (III or IV)

Cloud Services Microsoft Cisco or all optional certification sources.

Cloud Services Microsoft Cisco or all optional certification sources.

Cloud Services Microsoft Cisco or all optional certification sources.

Cloud Services Microsoft Cisco or all optional certification sources.

1.8.7.2 The Contractor’s firm and the key personnel assigned to work these contract tasks shall have previous and/or current working experience with DoD real property lifecycle business policies, practices, and procedures. The work associated with this contract is highly complex in nature. The Contractor shall assign a Senior Systems Engineer (Lead) or Program Manager to oversee the work execution.

1.8.7.3 An emergency notification list shall be maintained for all key Contractor personnel and made available to the COR and PM.

1.8.7.4 The Contractor shall furnish qualified and/or certified personnel, and efficiently manage the number of personnel supporting this contract to maximize efficiencies in work accomplishment under the contract.

1.8.7.5 The Contractor shall ensure that its personnel are qualified to perform their assigned tasks at the beginning of the period of performance.

1.8.7.6 The Contractor shall ensure that its personnel are qualified to perform their assigned tasks at the beginning of the period of performance.

1.8.8 CONTRACTOR TRAVEL. N/A.

1.8.9 ORGANIZATIONAL CONFLICT OF INTEREST: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan shall be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 DEFINITIONS

2.1.1 ACCOMPANIED HOUSING.

Military housing intended to be occupied by members of the armed forces serving a tour of duty with their dependents.

2.1.2 CONTRACTOR. A Contractor is a supplier or vendor who is under contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.3 CONTRACTING OFFICER. A Contracting Officer is a person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4 CONTRACTING OFFICER'S REPRESENTATIVE (COR). A COR is an employee of the US Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 DELIVERABLE. A deliverable is a specific contract item that can be physically delivered; but may include non-physical things such as meeting minutes.

2.1.6 ENTERPRISE MILITARY HOUSING (eMH). The eMH system is a Department of Defense web-based Joint (Army, Navy, Marines, and Air Force) enterprise military housing application with integrated modules that automate housing management processes that automates core housing business processes and sends data to service real property systems.

2.1.7 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8 PHYSICAL SECURITY. Physical Security are actions that prevent the loss or damage of Government property.

2.1.9 QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.10 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). A QASP is an organized written document specifying the methodology to be used for surveillance of Contractor performance.

2.1.11 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.12 SUB-CONTRACTOR. A sub-contractor is another vendor that enters a contract with a prime Contractor. The Government does not have privity of contract with the sub-contractor.

2.1.13 UNACCOMPANIED HOUSING. Military housing intended to be occupied by members of the armed forces serving a tour of duty unaccompanied by dependents.

2.1.14 WORKDAY. One-week day, Monday, Tuesday, Wednesday, Thursday, or Friday, unless specified otherwise.

2.1.15 WORK WEEK. A work week is defined as Monday through Friday, unless specified otherwise.

2.2 ACRONYMS.

AHES Army Housing Enterprise System AHOUS Army Housing Online User Services

BAH Basic Allowance for Housing BOQ Bachelor Officer Quarters

COR Contractor Officer Representative

DCS, G9 Office of the Deputy Chief of Staff, G-9 Installations

EMH Enterprise Military Housing

HEHRR Housing Environmental Health Response Registry HDQA Headquarter Department of the Army

ISH Installation Services Housing

NCR National Capital Region ODC Other Direct Costs OHA Overseas Housing Allowance PCS Permanent Change of Station PIV Personal Identify Verification

PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QC Quality Control QCP Quality Control Plan RMF Risk Management Framework

SEQ Senior Enlisted Quarters

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. Services. Upon Approval from the ADCS, G-9, the Government will provide access to the following Government databases to perform the requirements associated with this contract:

· General Finance Enterprise Business (GFEBS)

· enterprise Military Housing (eMH)

3.1.1. The Government will sponsor AKO accounts and provide CAC cards. The Government will provide Headquarters Enterprise Network (HEN) network accounts and VPN access to Contractors who require access to the applications as required listed in Paragraph 3.1.

3.3. Utilities. The Government will not provide utilities for this contract.

3.4 Equipment: The Government shall provide Government Furnished Equipment (GFE) laptop and other equipment as required to designated contractor personnel for remote access to the AHES application that operates on the Government network. Contractors shall have Common Access Cards (CAC) cards provisioned for access to AHES via the Government network. The computers will have a current HQDA network operating system image including the Microsoft Office suite installed and a CAC reader to allow for VPN access to the HEN.

3.4.1 The laptop shall be shared between Contractors who require access to the system servers. The Contractor shall be responsible for the safekeeping of all GFEs. The Contractor shall reimburse the Government for any loss or damage of GFEs.

3.4.2 The Contractor shall be responsible for ensuring monthly updates to the Government furnished equipment to keep the laptops current on the HQDA enterprise network. Updates can only be obtained at a Government facility that has HQDA enterprise network capabilities and is in the National Capital Region.

3.4.3 The Contractor shall return GFE upon termination/expiration of the contract.

3.5 Facilities/Furniture: The Government shall furnish required workspace for contractor staff to work at a Government location and perform work identified within this PWS. Workspace will include desk space, telephones, computers, and other items required to maintain an office environment. Due to limited spacing, the workspace will be hoteled/hot seated, flex workspace.

3.6 Furnished Items and Services: Except for items specifically stated to be Government furnished, the Contractor shall furnish all other required items to perform work in this PWS.

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General: Except for those items specifically stated to be Government furnished in Part 3, the Contractor shall furnish everything required to perform this PWS. (IAW Data Item Description # DI-MGMT-80269). The government will provide equipment and materials to the contractor as required and will authorize and coordinate contractor use of Government facilities. The Government project manager or designee will document all property provided to contractors IAW FAR 52.245-1. The Contractor shall provide required inventory documentation to the COR within 48 hours of issuance of Government equipment and materials.

5.0 SPECIFIC TASKS.

5.1 BASIC SERVICES. The Contractor shall provide project management and onsite technical Information Technology lifecycle support for AHES network environment and its subsystems. The Contractor shall ensure AHES contains functionality to meet Army tracking and reporting requirements, based on requirements provided by the Government project manager, and that the Army’s data management needs are met as the AHES data is maintained in the Army’s centralized database managed by the Army Housing Office. The contractor shall execute specific tasks and provide services for the Office of the Deputy Chief of Staff, G-9 (DCS, G-9), Army Housing Division, as outlined in paragraphs below.

5.2 Meetings/Reviews: The Contractor shall participate in reviews, evaluations, and all project related meetings. The Government project manager will coordinate date, location, time, agenda, and attendance requirements. The Contractor shall attend and participate in project meetings cArmy CCBs, reviews, and evaluations to plan and discuss AHES project work.

5.3 Initial Review (IR): The Contractor shall meet with the Government project manager 30 days after the contract is awarded to discuss project status, definitions, clarification of tasks, requirements, and other items to establish a working relationship and understand expectations of the Government and Contractor. The Contractor shall submit the first draft of the project milestone schedule during this meeting. This draft schedule will be reviewed by the Government and changes coordinated for Government approval within 14 workdays upon receipt of the first draft schedule. All changes proposed for the project schedule shall be coordinated with and approved by the Government prior to changing the schedule. The IR meeting serves as the post award meeting unless the Contractor is notified that the Contract Officer (KO) office will host the post award meeting.

5.2 Interactions. The Contractor shall interact and work with staff members from DCS, G9 ITD, Joint Service Provider (JSP), Army CIO/G6, ECMA, and Army Housing Government functional team regularly ensuring technical operations are maintained. The Government will ensure all interactions are necessary and within scope of the established PWS. The AHES network resides within the cArmy cloud environment. It is serviced through Infrastructure as a Service (IaaS) for the development environment and for the staging/production environment is it serviced as Platform as a Service (PaaS). It is imperative that technical staff has intermediate to advanced knowledge of cloud computing to ensure system administration support.

5.3 Interim Progress Review (IPR): The Contractor shall attend and participate in IPR’s with the Government once a month to discuss the project status unless otherwise specified by the Government project manager. The Contractor shall provide project and performance data and related documentation that will allow the Government to track the progress of the project. The Contractor shall provide and be prepared to discuss problem areas, risks/potential risks and mitigations, accomplishments, and proposed future/recommendations. The Government and Contractor will coordinate time and location of the IPR’s.

5.4 Periodic Status meetings: The Contractor shall attend and participate in periodic status meetings to report and discuss the status of work performed. Meeting subject areas include but are not limited to project progress, risks, problems, and issues as they affect the schedule; risk mitigations; project plan and schedule modifications; coordinated decisions; communications; and agreement on how to proceed with project work.

The Contractor shall report and participate in meetings in accordance with agenda items or topics provided by the Government project manager.

5.6 Reports of Meetings/Reviews: IAW Data Item Descriptions (DiDs) as described by the attached Contract Data Requirements Lists (CDRLs) and provide to the Government personnel identified.

5.6.1 The Contractor shall prepare meeting reports for each IPR and status meeting and submit them to the Government project manager within four (4) workdays after each meeting. The reports shall include activities, problems, resolutions, decisions, interpretation of action items, and other project information discussed in the meeting.

5.6.2 The Contractor shall provide a summary of meetings in the Weekly Status Report submitted by noon every Wednesday to the Government project manager (DI-MGMT-80227). The weekly status report shall consist of: Tasks performed during the previous week, with indication if the task has just begun, continues, or is ending along with product delivery dates for each task. The report shall include task completion dates.

5.7 Monthly Status Report (DI-MGMT-80368A): The Contractor shall report a summary of activities that occurred during the reporting period of the previous month. These activities can be a rollup of the Weekly Status Report and shall include accomplishments, problems, risks, potential delays to the schedule, potential delays in delivery of products, proposed procedures, and methodologies to overcome delays, recommended changes to schedule, the most recent project status, and other project information that will ensure a complete overview of the health of the project.

5.8 Project Management: The Contractor shall identify a project manager to serve as focal point to accomplish administrative, managerial, and financial aspects of this contract; as well as plan, manage, and orchestrate all phases of the project and areas within each phase to ensure work is completed according to requirements, on schedule, and within budget.

The Contractor shall brief the Government on its Configuration management plan and how it is applied to the core AHES system, its interfaces, modules, and other components. The Contractor shall submit documentation to the Government reflecting version control and the versions deployed in accordance with requests from the Government project manager.

The Contractor’s risk management plan shall produce reports of risk and mitigations as indicated in this PWS on status meetings.

5.8 Management Tasks: The Contract project manager shall ensure quality deliverables are submitted to the Government according to schedule. The Contractor shall:

· Define project schedule, various costs, and work tasks.

· Select a cohesive qualified team.

· Participate in project kickoff, reviews, status, and brainstorming meetings/sessions.

· Develop detailed project plans including resource plans.

· Track project work goals from beginning to successful completion.

· Identify and escalation issues and technical problems.

· Identify proactive measures to adapt to a changing and dynamic environment.

· Communicate project status, issues, problems, and changes to the Government.

· Coordinate resolutions of problems and risks that minimize impact on project.

· Ensure deliverables are submitted to the Government with zero defects and according to schedule.

5.9 Process Improvement: The Contractor’s process improvement techniques and best business practices are to be used to ensure project goals and objectives are met in accordance with this PWS. The Contractor’s Quality Control Plan will ensure services are performed with proactive efforts and with minimal defects.

5.10 Project Management Plan & Schedule (DI-MGMT-81466A): The contractor shall deliver a detailed draft project schedule (Microsoft Project and/or Microsoft Excel) and/or discuss at the Initial Review (IR) meeting held after contract award.