PWS Commander Planning Group Outreach Support (CPGOS).pdf

PERFORMANCE WORK STATEMENT (PWS)

Commander’s Planning Group Outreach Support (CPG-OS) Contract

1.3 Objectives: This contract is focused on support to the CCOE Commander’s Planning Group.

The Contractor shall hire and maintain the proper mix of certified personnel IAW with this PWS.

1.4 Scope: This effort shall provide the CCOE Commander’s Planning Group with support as outlined in this PWS to include Education Outreach, social media and Digital Media support.

Contractor personnel shall demonstrate model behavior and professionalism. All support will be conducted at a clearance level of Secret.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12- month option years. The Period of Performance reads as follows:

Base Year 02 March 2025 – 01 March 2026 Education Outreach 28 July 2025 - 01 March 2026 Option Year I 02 March 2026 – 01 March 2027 Option Year II 02 March 2027 – 01 March 2028 Option Year III 02 March 2028 – 01 March 2029 Option Year IV 02 March 2029 – 01 March 2030

Note: Education Outreach Labor Category is not required until 28 July 2025. All subsequent option periods will include full performance for all functions.

1.6 General Information

1.6.1 Quality Control: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1, Contractor Inspection Requirements).

The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction;

corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis;

procedures for collecting and addressing customer feedback/complaints. The contractor shall upon request provide to the Government their quality control documentation.

After contract award, two copies of a comprehensive written QCP shall be submitted to the Contracting Officer and Contractor’s Representative within the first 30 days of start date and within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract.

1.6.3 Federal Government Holidays: the Contractor is not expected to perform services on federal holidays.

New Years Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December Juneteenth 19th of June

1.6.4 Hours of Operation: The contractor hours of operations for conducting business must include the core hours of 0900 to 1530 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. Shift work is not required for this effort.

These operating hours and days may vary based on the requirements of the agency. Contractor personnel work schedules may be “flexed” to meet the needs of the Cyber Center of Excellence (CCOE) G-3/5/7 for weekend and extended duty periods, while still adhering to the standard five-day work week. Overtime will not be authorized

1.6.5 Place of Performance: The work to be performed under this contract will be performed at various locations within the CCOE footprint located on Fort Eisenhower, Georgia. Contractors may be required to travel to other locations to participate required events, training, conferences, and briefings. The Government may authorize contractors to work from an alternate duty/telework location with the approval of the Contracting Officer Representative and/or Contracting Officer during emergency situations within the Fort Eisenhower area of operations. Contractor shall continue to meet tasks, deliverables and current level of support in accordance with contract. A detail plan will be created by the contactor and on hand to execute during emergency situations and agreed by the Government prior to executing any remote work requirement. Working from an alternate duty/remote location will be at no additional expense to the government. The Government is not authorizing the use of off-site rates to accomplish alternate duty location work and will not be responsible for any associated costs.

Personal or company issued equipment may not be used to access the government network infrastructure unless pre-approved; examples include using VPN or a corporate network.

However, the inability to access the government network infrastructure using authorized devices does not necessarily prohibit the contractor from performing off-site, whenever the work could be performed without such access

1.6.6 Type of Contract: The government will award a firm fixed price contract.

1.6.7 Security Requirements: Contractor personnel (to include subcontractors) performing work under this contract must be U.S. citizens and possess or shall obtain a Secret Security Clearance at time of award or upon first day of employment to the contract and must maintain the level of security required for the life of the contract. Failure, inability, or delay in obtaining the appropriate clearance shall not relieve the contractor from performance under the terms of this contract. The security requirements are in accordance with the attached DD Form 254, Department of Defense Contract Security Classification Specification.

1.6.7.1 Field Security Officer (FSO): The FSO shall provide a Visitor Access Request (VAR) via the Defense information System for Security (DISS) Web Application to the Cyber Center of Excellence (W6ZRAA5) for all contractors on contract to verify need to know.

All contractors shall be added to the VAR prior to their start date and be removed on their working day on the contract.

Note: Send digital VAR with social security number to COR prior to CAC application.

The format for the VAR shall be as follows:

a. Visit Details

i. Visit Name: Prime contract number (without dashes)

ii. Start date: Start date of contract

iii. End Date: Last day of contracts current option year

iv. Access Level: Secret

v. Reason: Other

vi. Visit Notes: Full Contract number

(W91249XXXXXXX | XXXXXXXXXXXXX)

b. Point of Contract Information

i. First Name: COR First Name

ii. Last Name: COR Last Name

iii. Phone Number: COR Phone Number

iv. Email: COR Email

The Facility Security Officer shall provide a Contract access roster to the COR and G2 ( usarmy.eisenhower.cyber-coe.list.g2@army.milat award and with monthly reports due by the last working day of each month to include:

a. Contract Number (Prime and Sub)

b. Name

c. Social Security Number

c. Clearance and clearance dates.

d. Anticipates issues (start dates/departure dates, etc.).

e. Proposed resolutions to identified issues.

1.6.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.3 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re- keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.3.1. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.4 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.7.5 The contractor shall ensure that classified data is controlled, protected, and safeguarded in accordance with AR 380-5 and current Army and DOD policy. Classified information shall be accessed and stored in government spaces only. The contractor shall agree that any data furnished by the government to the contractor shall be used only for performance under this PWS, and all copies of such data shall be returned to the government upon completion of this effort.

1.6.7.6 The contractor Facility Security Officer (FSO) will ensure there is a procedure for all contractor employees to in-process and out-process the CCoE G2 Security Office. All contractors shall turn-in their Common Access Card (CAC) to the COR on their last day of employment.

Compliance with DD Form 254, Department of Defense Contract Security Classification Specification, is required

1.6.7.7 Handling/Access to Classified Information: The contractor shall comply with FAR 52.204- 2, Security Requirements. This involves access to information classified "Confidential," "Secret," and requires contractors to comply with (1) the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M), and (2) any revisions to DoD 5220.22-M. Any adverse action preventing a contractor from retaining access to classified material must be brought to the attention of the COR, Security Division, and contractor Facility

Security Officer (FSO) immediately.

1.6.7.8 SIPRNET Access: The COR will identify contract employees that are required to have Secret Internet Protocol Network (SIPRNET access. SIPRNET access will only be as directed by the Government requirement activity and at Government facilities only. Contractors requiring access to the SIPRNET must have a final Secret clearance. Approval by the COR is required prior to granting access. SIPRNET may contain NATO information and a NATO awareness brief and acknowledgement is required for all personnel prior to being granted access to the SIPRNET. The NATO Awareness briefing is required to inform personnel how to protect NATO information in the event they come across it while accessing the SIPRNET. A written acknowledgment shall be maintained by the COR. The Contractor shall not access, download or further disseminate any classified information from SIPRNET that is outside the execution of the defined contract requirements unless specifically authorized in writing by the Government Program Manager and the KO (Contracting Officer). In the event that any special access is required, the KO must modify the requirements and DD Form 254.

1.6.7.9 Army Cybersecurity/Awareness Training: All contractor employees and associated subcontractors must complete the DoD Cyber Awareness Challenge Training (https://cs.signal.army.mil/) or JKO LCMS(jten.mil) before issuance of network access and annually thereafter. Certificates of successful completion for both initial awareness training and annual refresher training shall be provided to the COR via the Army Training and Certification Tracking System (ATCTS). All contractor employees will successfully complete all required IA training as specified in AR 25-2 and as directed by the Government. At work performance start date all contractor employees working Cyber Security functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M, DoDD 8140.01, and AR 25-2.

1.6.7.10 Information Security Program Training: All contractor employees, including subcontractors, assigned to this contract, shall complete the on-line Information Security Program Training located on the Army Training Information System Learning (ATIS) site at https://learn.atis.army.mil/moodle/ . Training must be completed within 30 days of reporting for duty and annually thereafter. The Information Security Program Training Certification meets an Army mandatory annual training requirement for this subject. This Certification is the consolidation of the training topics previously provided in the Security Training - Initial Security Orientation and Security Training - Annual Security Refresher Training courses. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager (Ref ALARACT 207/2013, DTG 291848Z Aug 13, Subj: Army Wide Roll-out and Requirement for Standardized Computer Web-Based Security Training on the Army Learning Management System (ALMS)).

1.6.7.11 Anti-Terrorism (AT) Level I Training: All contractor employees, including subcontractors, assigned to this contract shall receive an initial Anti-Terrorism Level I Brief by a certified ATO Level II Officer within 30 days of reporting for duty (Monthly briefings are offered by the Garrison Antiterrorism Officer). Annual refresher Antiterrorism Level I Training shall be completed on-line at JKO LCMS (jten.mil). The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager (Ref Department of the Army, US Army Contracting Agency, SFCA-CO, 05 Sep 07, subject: Incorporation of Measures into the Contracting Process and AR 525-13, Antiterrorism).

Note: Contractor personnel shall receive an AOR briefing if traveling OCONUS on TDY. Briefing must be provided by a certified ATO Level II Officer within 7 working days prior to TDY departure outside the 50 United States, its territories, and possessions. This is separate from the normal annual AT Level I training requirement (Ref AR 525-13).

1.6.7.12 iWATCH: All contractor employees, including subcontractors, assigned to this contract shall receive a brief on the local iWATCH program (provided in conjunction with the AT Level I Training). This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of reporting to duty with the results reported to the COR and then annually thereafter. To view "iWATCH Video", on how you as a contractor can be vigilant and report suspicious activities, See Something Say Something, as you perform you job in support of the U.S.

Cyber Center of Excellence at https://www.mepcom.army.mil/Home/Contractors/ (Approximately 8 min, 28 sec.)

1.6.7.13 Operation Security (OPSEC) Training: All contractor employees, including subcontractors, assigned to this contract shall complete Level I OPSEC training within 30 days of reporting for duty and then annually thereafter. Initial Level 1 OPSEC training will be conducted monthly by the Garrison OPSEC Officer or a Level II certified OPSEC Officer. Annual refresher training shall be completed on-line at the JKO LCMSJKO LMS (jten.mil). The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager. OPSEC training guidelines are contained in AR 530-1, Operations Security. The contractor shall adhere to local OPSEC policies and procedures of the government requiring activity. When in a TDY status in support of this work effort, the contractor shall also adhere to any OPSEC policies and procedures in effect at TDY locations.

1.6.7.14 Derivative Classification Training: All contractor employees, including subcontractors, assigned to this contract shall complete the online Derivative Classification Training located on the Center of Development of Security Excellence (CDSE) Security Awareness Hub. The Security Hub can be reached at https://securityawareness.usalearning.gov/cui/index.html. Training must be completed within 30 days of reporting for duty and annually thereafter The contractor shall submit certificate of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager. (IAW 5200.01: DoD Information Security Program:

Overview, Classification, and Declassification and all related policies.)

1.6.7.15 Controlled Unclassified Information (CUI): All contractor employees, including subcontractors, assigned to this contract shall complete the online DoD Mandatory Controlled Unclassified Information (CUI) Training located on the Center of Development of Security Excellence (CDSE) Security Awareness Hub. The Security Hub can be reached at https://securityawareness.usalearning.gov/cui/index.html. Training must be completed within 30 days of reporting for duty and annually thereafter. The contractor shall submit certificate of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager. (IAW DoDI 5200.48, Controlled Unclassified Information (CUI), March 6, 2020, and all related policies).

1.6.7.16 Threat Awareness and Reporting Program (TARP) Training: All contractor employees, including subcontractors, assigned to this contract shall complete Face to Face TARP training within 45 days of reporting for duty (as available on Fort Eisenhower) or at ATIS LEARNING (army.mil) and then annually thereafter. Face to Face TARP training will be conducted 1st Friday of each month by the 902nd MI Group, in Darling Hall, Room 188. The U.S. Army Threat Awareness and Reporting Program (TARP) training is designed to ensure that DA personnel recognize and report incidents and indicators of the following: attempted or actual espionage, subversion, sabotage, terrorism or extremist activities directed against the Army and its personnel, facilities, resources, and activities indicators of potential terrorist associated insider threats illegal diversion of military technology unauthorized intrusions into automated information systems unauthorized disclosure of classified information indicators of other incidents that may indicate foreign intelligence or international terrorism targeting of the Army. Note: Live training is the preferred method for an individual to receive TARP training. The COR will ensure contractors are notified of available training opportunities. Completion of training shall be reported to the COR and the unit/activity security manager (Ref AR 381-12).

1.6.7.17 Records Management: All contractor employees, including subcontractors, assigned to this contract shall complete the Records Management Training Course to ensure accountability and management of records. Training must be completed within 30 days of reporting for duty and annually thereafter. The contractor shall submit certificate of completion for each affected contractor employee and subcontractor employee to the COR. The Records Management Training Course is located at to ensure ATIS LEARNING (army.mil) IAW DoDI 5015.02, AR

25-400-2, HQDA EXORD 155-23.

1.6.7.18 Installation Access: All contractor employees, including subcontractors, shall comply with applicable installation and facility access security policies and procedures at all work and TDY locations. All contractors and subcontractors will be issued a Common Access Card (CAC) or an Installation Pass issued through the Automated Installation entry (AIE) Security System to access the installation. The Fort Eisenhower military installation is a limited access post. Unscheduled gate closures by the military police may occur at any time. In accordance with Army Regulation 525-13, paragraph 5-19, all prospective contractors will undergo a verification process by the installation Provost Marshal Office, Director of Emergency Services to determine the trustworthiness and suitability prior to being granted access to federal property. This will be accomplished using the National Crime Information Center (NCIC) Interstate Identification Index (III). This is the minimum baseline background check for entrance onto Army Installations for non-CAC holders to include entrance of visitors (Ref AR 190- 13, paragraph 8-2). All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions shall apply to contractor personnel while within Fort Eisenhower's area of jurisdiction. Contractor personnel shall comply with all entry control requirements and security policies/procedures in effect. Security procedures may change without notice.

1.6.7.18.1. Access and general protection/security policy and procedures. Contractor and all associated sub-contractor’s employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition. (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.19 Mission Partner Identity, Credential and Access Management (MP ICAM) Sponsorship / Common Access Card (CAC): The contractor must obtain a CAC for those employees whose functions require access to systems or facilities controlled by the Common Access Card. The Contractor will notify the government Mission Partner Affiliation Sponsor (MPAS)/COR of new employee CAC requirements. A valid Driver’s License, Social Security Card, Birth Certificate, and or Passport must be presented to the Trusted Agent to confirm identification. The company representative must provide all personnel data required to process MP ICAM applications with the MPAS, including security investigation requirements. A contractor employee will obtain a CAC at the Fort Eisenhower DEERS/RAPIDS terminal when the application is approved. The contractor employee will inform Corporate Facility Security Officer (FSO)/Security Manager of approval/denial of the CAC application and will return the CAC to Contract Officer Representative upon departure or dismissal. The contractor is responsible for implementation and follow-up. Once the form is properly filled out, the MPAS/COR will verify and approve all CAC applications. The contractor employees will be directed to go to the designed in processing facility and obtain the CAC. Should an employee leave prior to the contractor expiration, the contractor is responsible for ensuring the immediate notification to the COR. Failure, inability, or delay in obtaining or returning the CAC does not relieve the contractor from performing under the terms of the contract.

https://mpartnerspnrweb-pki.dmdc.osd.mil/mpartnerspnrweb/app

NOTE: The government issued CAC is the property of the U.S. Government and shall be returned to the COR upon expiration of the contract, replacement or termination of the contract employee. (The CAC card must be turned into the COR on contractor’s last day of employment.)

Unauthorized possession of the CAC can be prosecuted criminally under section 701, title 18, United States Code.

1.6.8 Special Qualifications: The contractor is responsible for the overall management and oversight of this contract. It is the contactor’s responsibility to staff and deploy qualified contractor personnel to meet all of the PWS requirements. The Government’s historical staffing data is provided under Technical Exhibit 3. The Contractor shall be responsible to propose and deploy the correct labor types, mix, number and hours required to satisfactorily and professionally meet all PWS requirements. The Government anticipates the requirements within this PWS will require the labor categories: Education Outreach and Social Media and Digital Outreach. The estimated staffing matrix can be found in Technical Exhibit 3.

1.6.8.1 Personnel associated with this effort shall:

Possess or obtain a Secret Security Clearance and maintain the required security clearance throughout the life of the contract.

Possess a favorable T1/National Agency Check with Inquiries (NACI) at contract start date and maintain throughout the life of the contract.

Must be a US Citizen with an ability to read, write, speak and understand English.

Possess and maintain a valid driver’s license.

Possess and maintain all required training as stated throughout this PWS.

Possess skills/knowledge of performing office automation work that includes word processing, electronic mail, spreadsheets, presentations, and other personal computer applications; typing a variety of materials from rough draft into final form including narrative and tabular material, e.g., correspondence, reports, and forms; maintaining records, historical records, survey results, reference library of training catalogs, regulations and other miscellaneous publications; establishing and maintaining office functional files and reference files; knowledge management applications e.g., SharePoint and Blackboard and Microsoft (Word, Excel, Access, Power BI, etc.).

1.6.8.2 Education Outreach Support:

Possess or obtains a Secret Security Clearance and maintain the required security clearance throughout the life of the contract.

Possess a bachelor’s degree from an accredited college or university; education preferred but not required.

In lieu of a bachelor’s degree, a minimum of 2 (two) additional years of experience in education outreach programs or related areas – non-profit organizations, recruiting, or marketing.

Minimum two (2) years’ experience in event planning, business, and academia sponsorship solicitation.

Possess clear, competent technical writing skills, excellent communication, and interpersonal skills with the ability to build and maintain good relations with partners and stakeholders.

Have two (2) years’ experience utilizing advanced presentation speaking skills (e.g.

tailoring content and delivery for different audiences, presenting confidently to large or small groups).

Demonstrated computer abilities in Microsoft Office suite, especially Word, Excel, PowerPoint. Training Development Capacity (TDC) database, webpage and social media background a plus.

Savvy in communication techniques across digital and social media. Can provide and collect information from web-based programs or pages.

Minimum two (2) years’ experience consulting with federal, state, local academia, and industry on partnerships for outreach efforts.

Preferred not required, minimum two (2) years’ experience preparing and managing correspondence. IAW Army regulation 25-50 (Management Preparing and Managing Correspondence), reviewing and providing input to regulatory guidance, policies, and doctrine.

1.6.8.3 Social Media and Digital Media Support:

Possess or obtains a Secret Security Clearance and maintain the required security clearance throughout the life of the contract.

Have a bachelor’s degree from an accredited U.S. recognized institution with a study in a pertinent field, including, but not limited to communications, journalism, digital or social media marketing, public relations, or related fields - preferred but not required with demonstrated experience.

Have a minimum of three (3) years of relevant experience with a track record of programmatic accomplishment and professional achievement.

Experience working with cross-functional teams to pull together large, integrated communications campaigns.

Possession of excellent interpersonal skills, to interact professionally with senior government leaders, and oral and written communication skills.

A minimum of one (1) year of knowledge and demonstrated practical expertise in the following areas:

o Current social media platforms, analytics, and relevant software, i.e.

Facebook, X (Formally Twitter), LinkedIn, Instagram, and YouTube.

o Basic graphic design and video editing using the Adobe suite – creating digital communications products; including use of Adobe Creative Suite.

o Translating technical information into content appropriate for general audiences.

o Developing communication materials such as news releases, feature stories, fact sheets, presentations, etc., and other products that effectively transmit information for diverse audiences.

o Writing, editing, oral communication skills and contributing to communication products relating to the CCoE.

o Developing written communication content, including PowerPoint presentations, articles, and workforce messages.

o Analytical skills which demonstrate experience in tracking performance analytics to monitor performance and impact of social media content, Search Engine Optimization (SEO).

o Using a content management system in developing web pages.

o Photography and ethical photo editing.

Graduate from the Installation Staff Contractor Training Course (ISCTC) or meet the requirements to complete the required course within 60 days of contract award or first available class date offered by the CCoE Faculty and Staff Development Branch.

1.6.9 Contractor Replacement: The contractor shall replace, within ten (10) business days, any contract personnel found to be unqualified or otherwise determined unsuitable by the government. This ten-day timeframe also includes any contractor who submits their resignation under the current contract. The government will exercise the right, if deemed necessary, to select an appropriate method (pretest, hands on practical exercise, etc.) to determine if the contractor is qualified/suitable to perform the requirements stated within this

PWS.

1.6.10 Required certifications and/or training certificates shall be presented to the COR upon hire. Certification requirements that change during the life of the contract must be approved by the COR. Contractors will be given 30 calendar days from the start date of this contract to obtain required certificate(s) of training and certification with the exception of the security clearance; only 10 business days will be allotted to rectify clearance issues. All contract employees shall possess experience with Army-standard desktop applications and configurations, (i.e., daily reporting programs, and Army Gold Master (AGM) configurations).

The government will exercise the right, if deemed necessary, to select an appropriate method (pretest, hands on practical exercise, etc.) to determine if the contractor is qualified/suitable to perform the requirements stated in sections 1.6.8 through 5.12.

1.6.11 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.12 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.13 Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer.

The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.14 Identification of Contractor Employees: The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge on contract start date or on employment start date, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee

Note: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.15 Utilizing Electronic Mail: When contractor employees send e-mail messages to government personnel while performing on this contract, the contractor employee's e-mail address shall include the company name together with the person's name (ex: John Smith, Contractor, ABC Company). When contractor employees require access to a government computer, the contractor employee shall be required to obtain a Common Access Card. To do so, the contractor employee shall request a CAC Card through the COR. All contractor employees shall conduct official communication using Government-owned or provided e-mail, networks, websites, systems, and devices. The use of commercial ISP e-mail accounts or personal e-mail accounts to conduct official communication is prohibited. Remote access / telework technology may be leveraged to ensure compliance with these requirements. Contractor employees are prohibited from using Army-assigned, AKO, and other official e-mail addresses for unofficial business affiliations. Personnel shall not provide official e-mail addresses to businesses, affiliated organizations, or online retailers, unless those entities are known by personnel to be legitimately engaging in official business.

1.6.16 Eligibility Verification for Employment: E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The U.S. Department of Homeland Security is working to stop unauthorized employment. By using E-Verify to determine the employment eligibility of their employees, companies become part of the solution in addressing this problem. All U.S.

employers must complete and retain a Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens. On the form, the employer must examine the employment eligibility and identity document(s) an employee presents to determine whether the document(s) reasonably appear to be genuine and relate to the individual and record the document information on the Form I-9. The list of acceptable documents can be found on the last page of the form. E-Verify is mandatory for employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation E-Verify clause.

Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract.

Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.17 Contractor Travel: There are no anticipated CONUS/OCONUS travel requirements at this time. However, if in the event it is needed, travel shall be approved by the KO in writing prior to performance or they will not be compensated. Prior coordination with the COR is required. If a contractor is required to travel within the Continental United States (CONUS) during the performance of this contract (i.e. to attend meetings, conferences, and training), the contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR.

1.6.18 Other Direct Costs This category includes travel (outlined in 1.7.9) expenses associated with training activities and visits to other facilities

1.6.19 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.20 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.21 PHASE IN /PHASE OUT PERIOD: There is no requirement for a phase in or phase out person associated with this contract.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACT ADMINISTRATOR. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.7. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY

(GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.10. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.11. QUALITY ASSURANCE SPECIALIST. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.12. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.15. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16. WORK WEEK. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit TPOC Technical Point of Contact

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services This effort will require access to Government-furnished technical data related to various technologies as well as Government facilities to execute the required tasks (PWS part 5). No government property is anticipated to be transferred at time of award. The Government will provide the contractor with access to the appropriate reference material necessary in the performance of this effort including, but not limited to, the current version of the SOPs and Reference Materials, all documentation, pedigreed systems documentation, document formats, Cyberspace (Cyber, Signal, and Electronic Warfare (EW)) intelligence data as available, and document review comments in hard and/or soft copy. All Government-furnished property (GFP) will be provided in accordance with FAR 52.245-1, and FAR 52.245-9, and may include: office/workspace, office supplies, telephone service, computer access, and storage space. Government property shall be used ONLY in performance of this contract and its deliverables. The contractor shall account for all property provided by the Government and shall be responsible for the security and condition of said property. Serialized items shall be annotated at the time of issue with a signature of acknowledgement by the individual contractors. All GFP is the property of the US Government and shall not be transferred to any individual or agency, public or private, without the express written approval of the Contracting Officer. In some cases, as determined by the COR, contractors shall be required to sign for government provided equipment.

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment. If mission dictates physical office space is required to perform the tasks within this PWS, the Government will provide office space.

3.3 Utilities: The Government will provide electricity, water, telephone service and network services (NIPRNET, SIPRNET and DSN). The Contractor (to include subcontractors) shall instruct employees in utilities conservation practices.