005_Haemonetics Lab Equipment - PWS (FY25).docx

PERFORMANCE WORK STATEMENT (PWS)

Haemonetics Lab Equipment Maintenance Agreement Healthcare Technology Management Service

Part 1 General Information

1. GENERAL: This is a non-personnel services contract to provide repair and maintenance for Haemonetics Point of Care analyzers model TEG 5000 and TEG 6S. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide unlimited repairs, parts and two (2) annual scheduled maintenance services for Haemonetics equipment located at Brooke Army Medical Center (BAMC), Fort Sam Houston, Texas. This service coverage shall include all travel, labor, parts and materials (excluding user consumable supplies), manufacturer's authorized field modification (FM's), individual tool and test equipment required to service and maintain the equipment and listed components as defined in this Performance Work Statement. The contractor shall perform to the standards in this contract. BAMC, Logistics Division is responsible for this contract.

1.2 Background: There are eight (8) Haemonetics Point of Care analyzers model TEG 5000 and TEG 6S located at BAMC Core and Reference Lab.

1.3 Objectives: The purpose is to provide the best maintenance for medical equipment in accordance with the manufacturer's maintenance manuals, specification, and quality control policies and procedures governed by the BAMC Biomedical Engineering Services (BES) and the respective using activity. Information concerning the systems to be serviced is furnished from the best available sources. HOWEVER, this shall not relieve the Contractor or the requirement for visiting the location of the systems listed and to be thoroughly familiarized with all components associated with the item(s) and conditions under which the work is to be performed. All repairs and scheduled maintenance will performed according to manufacturer’s specifications.

1.4 Scope:

1.4.1 Unscheduled Services (Repair): Unscheduled services are those services relating to the repair and/or replacement of parts in the system or components. Contractor shall provide unlimited repairs and genuine Olympus parts.

1.4.2 Scheduled Services: Scheduled services are those actions relating to the preventive maintenance, operation verification and certification of the system and its components. The contractor shall perform two (2) complete scheduled service inspection consisting of clean, calibrate, lubricate and align all mechanical and optical components to include all supplies.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) twelve (12) months option years. The Period of Performance reads as follows:

Base Year: 1 Oct 24 – 30 Sep 25 Option Year 1: 1 Oct 25 – 30 Sep 26 Option Year 2: 1 Oct 26 – 30 Sep 27

1.6 General Information

1.6.1 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays:

Independence Day

1.6.4 Hours of Operation: BAMC normal operating hours are Monday thru Friday, 0700 hrs to 1600 hrs, except on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Any services outside normal operating hours must be coordinated with the COR.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at BAMC, Ft Sam Houston, Texas.

1.6.6 Special Qualifications: The field service technician shall be authorized, certified, and trained in the maintenance of Haemonetics Point of Care lab equipment. Additionally, the service technician shall have a minimum of two years’ experience within the last 36 months on Haemonetics medical equipment.

1.6.7 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.8 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE. Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide a BES technician to observe a quality assurance test prior to the departure of the contractor’s service technician, if applicable.

3.2 Facilities: The Government will provide access to the devices and systems requiring services.

3.3 Utilities: The Government will provide all necessary utilities, including power to the devices, required to perform the service.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials. The Contractor shall provide parts and materials required to perform the services outlined in this PWS.

4.4. Equipment. The Contractor shall provide equipment required to perform services and quality assurance test outlined in this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Basic Services. The contractor shall provide unlimited repairs and parts and semi-annual scheduled services. Field service technician will contact COR as soon as the technician arrives on-site. Biomedical Engineering Services phone number is 210-916-2776. Contractor shall prepare and provide a service report for all services rendered. Service reports must be received by the COR NLT five (5) days from completion of work.

5.2 Scheduled Services.

Scheduled services are those actions relating to the preventive maintenance, operation verification and certification of the system and its components. The contractor will adhere to the following when performing scheduled services:

a. The contractor shall perform two (2), annual maintenance/calibration service. This service consists of clean, calibrate, lubricate, align all mechanical and optical components and to include all supplies.

b. The contractor shall complete all scheduled services by the end of the third week of the scheduled month.

c. Any monthly services that are generated by the contractor’s automated system must be approved by the COR or designated representative before the field service technician attempts to perform services on site.

5.3 Unscheduled Services

Unscheduled services are those services relating to the repair and/or replacement of parts in the system or components. The contractor shall provide unlimited on site repairs and parts for unscheduled service request as follows:

a. One (1) hour telephonic response and 48 hours on-site response for a down system.

b. The contractor shall provide unlimited repairs and OEM parts during contract period.

5.4. Administrative Control.

Vendor shall provide a service report within five (5) working days for all services rendered. The service report shall include as a minimum the following information:

g. Service report can be emailed to gerd.k.schwalbe.civ@health.mil, hand carried to BAMC BES Room L42-10, or mailed to the following address:

COMMANDER

BROOEK ARMY MEDICAL CENTER

ATTN; MCHE-LOM, (Mr. Gerd Schwalbe)

BLDG 3600, 3551 ROGER BROOKE DRIVE

FORT SAM HOUSTON, TX 78234-6200

USA

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

7.3. Attachment 3 - Equipment List

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Method of Surveillance

PRS # 2

The contractor shall unlimited repairs and parts

Paragraph 5.3

PRS # 3

The contractor shall provide scheduled services by the 15th business day of the scheduled month.

Paragraph 5.2b

PRS # 4

The contractor shall provide a service report within 5 days of services rendered

Paragraph 5.4

Inspection

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

1 copy

Email or drop off PDF copy (preferred) or hard copy.

Email: Gerd.k.schwalbe.civ@mail.mil Hard Copy address:

Brooke Army Medical Center 3551 Roger Brooke Drive, Fort Sam Houston, TX 78234 ATTN: Biomedical Engineering, Room TC-L28

ATTACHMENT 3

Equipment List: