Attachment_1_-_Questions_&_Answers.pdf

Questions & Answers ‐ Lyster Army Health Center

1. Q: Could you identify the areas of need (access and video) on the drawings?

A: Areas of need were noted in the walk through. Perimeter, hallways, waiting areas in clinics.

Specific areas requiring camera coverage are Pharmacy, pharmacy waiting area, narcotics vault, warehouse, warehouse refrigerator/freezer, oxygen tank storage area, fuel storage, customer service window of medical records, communications closets, PTMS mantrap and arms room location, gym, HVAC access/main mech room, BH waiting areas and hallways, AOD/Nutrition? Coffee kiosk at the front of the clinic, CMD area, V‐134 entry area, VA check in area and main hallways roof access exterior/interior, loading dock area, ASAP sample storage room, RMD financial storage area, IMD entry door, exit door, and front desk.

2. Q: What version of Lenel OnGuard is currently installed?

A: Lenel OnGuard 7.2 (7.2.269.0).

3. Q: What is the Dongle ID for the version of Lenel OnGuard currently installed?

A: No Dongle ID.

4. Q: Are there any security devices located in the Veterinarian clinic or Brown Dental?

A: No‐Vet and Dental do not have existing hardware, but are on the LAHC network. Each area would need just waiting area camera coverage and access control on perimeter doors. Card reader access for one side perimeter for Vet Clinic. Dental‐waiting area and two readers for loading dock and employee entrance.

5. Q: Define “B to B for patches” as described in section 1.14.3 in the Performance Work Statement A: Use of DHA B2B gateway services to provide a secure and assured communications pathway between Military Health System (MHS) partners and Department of Defense (DoD) sites – will be used to allow for patching of software.

6. Q: Please clarify in section 4.1 “Contractor shall provide LAHC up to 10 software licenses installed in system chosen by PTMS COR, either during installation or on later maintenance visits.” for what systems do the 10 licenses need to be provided for?

A: These would be for desk tops in AOD, Security, CMD, IMD, MRI EOC, SUPV DASG, DASG Desk,, and other areas as needed.

7. Q: In section 4.1 the following paragraph indicates a one push button system is required for emergency code notification. Is there an existing system in place which the contractor must expand on or is the contractor responsible for installing a new notification system? If new, are the notifications desired to be audio, visual, or both?

“Install one button push notification system in two locations for emergency code notification (white, violet, gray, green, etc.‐must include “test” or “exercise” option for training of clinic personnel).

Notification must be capable of reaching all areas of the clinic.”

A: Just audible‐The intent is for AOD or PTMS to be able to alert the clinic via the overhead paging system easily by having the option of pressing the button that corresponds with the emergency code.

8. Q: Please clarify in section 8.2 “Any new additions to the security system as a whole i.e. cameras, monitors, or technological upgrades will be at cost of the contractee with cost of installation incurred and completed by the contractor.” Is the expectation of the contactor to perform labor at no charge to the LAHC outside of the base contract price?

A:This means that after upgrade has been installed and reassessed, any additions outside of what has been contracted would be at cost for LAHC ‐aside from additional equipment listed in PWS (Additional 7 multipoint cameras and card readers (with cabling and hardware), to include labor, written into contractor for future installations in clinic areas. 4.1 in PWS under video systems.).

9. Q: “Contractor shall provide cabling test results on all data drops to LAHC PTMS and IMD upon project completion” Please clarify specific test results desired by the PTMS and IMD.

A: Test results will provided, in both printed and electronic PDF format, to ensure compliance with ANSI/TIA‐568C standards/guidelines.

10. Q: Section 3.1 states “The network to which the VSS AND SAC/BMS will be connected is owned by the Government, and once the VSS AND SAC/BMS is complete it will also belong to the Government.”

However; section 4 states “Contract must provide all fibers, connections, servers, and switches to ensure proper function of video system network. Must adhere to DHA information management/information assurance (IA3, TAA, IAVA) policy requirements.” Please clarify who responsible for providing the network infrastructure (fiber, switches, etc.) between communication rooms.

A: There is an existing Government data network in place providing wiring closet to wiring closet and wiring closet to end device connectivity. If additional data connectivity components, beyond the existing data network are necessary for implementation of the VSS and SAC/BMS, these will be the responsibility of the contractor.

11. Q: “Updated panic button system software and hardware, compatible with existing system. Replace existing equipment (buttons) with equipment that can be installed in a static locations. Reduce number to no more than 100 and dispose of all old/unusable buttons.” Identify the locations of the new/replacement buttons by room number.

A: Static buttons for each intake/check‐in area (approx. 45 for MSA desks‐some multiple).

These desks will include CMD Group, PCC, Nutrition, AOD, LOG, Warehouse, IMD/RMD, PAO/Safety, PAD/HIPAA, Medical Records, Housekeeping, MRI front and back, Radiology, PM, PT, EEC, CHIRO, USASAM CMD Sec, and LAB. Excludes existing static panic buttons at VA check‐in desks.

Wireless‐ 18 for BH providers,7 for each PCC team (21), 2 ASAP, 17 VA. The need for this function does change as crime trends, locations, and service changes.

12. Q: Please clarify the areas which are defined as “restricted” for video retention.

A: Oxygen and anesthetic gas storage areas., Pharmacy, Protected Health Information (PHI) storage, AA&E storage area, security file/patrol storage, financial storage areas, Medical supply storage areas, Regular and standby (emergency) utility facilities, network/communications servers, security background check storage, and mission essential areas.

13. Q: Should the restricted area cameras record on pixel/motion change or continuously?

A: Narcotics vault and pharmacy will need continuous coverage, as does the front entrance, warehouse, and Medical Records during working day. After hours, motion would be sufficient for all‐ as long as option for live feed is always available. (Decreased pixel rate until motion detection, then increased high bandwidth framerate???)

14. Q: During the walkthrough there was mention of an armory/arms storage, however; the RFP does not indicate any work to be done for the armory. Please clarify if this area should be included in the bid.

A: The additional card readers, door, and camera was part of the overall equipment request, as was the access control override notification requirement. Existing card readers and doors may be used if necessary.

15. Q: Provide a list of equipment that is non‐functional but expected to be functional by the contractor.

A: card readers installed for drop arms at rear of mechanical room and entrance to loading dock, allowing for system control of drop arm functions.

16. Q: After the initial assessment of the system within the first 30 days is it expected that the contractor will correct/replace devices at no charge to the Government?

A: Correct. Note‐equipment should be covered under warranty and/or service/maintenance plan.