PWS_White_House_Services.pdf

Performance Work Statement

US Army Signal School Credentialing Program

HEADQUARTERS

U.S. ARMY CYBER CENTER OF EXCELLENCE (USACCoE)

FORT GORDON, GA 30905-5000

Part 1

General Information

1. General: This is a non-personnel services contract to provide a credentialing test administrator to process credentialing vouchers and proctor credentialing exams and a network administrator to support the Cyber Network Defender 25D courses. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Credentialing Program support as defined in this Performance Work Statement except for those items specified as government furnished property and services.

The contractor shall perform to the standards in this contract.

1.2 Background: This Performance Work Statement (PWS) outlines the requirements for contract support services within the US Army Signal School’s Signal Leadership Development College for Cyber Network Defender 25D courses these network administrator services shall augment the above named course. That is, the support services provided IAW this acquisition shall enable the listed courses to meet the demands of operating and maintaining classroom labs and networks such to support the student load. Testing support will be provided by a dedicated Test Center Administrator contractor.

1.3 Objectives: The United States Army Cyber Center of Excellence requires contractor support for Credentialing Program exam administration and for operation and maintenance of the 25D courses classroom network and labs as well as a certified and trained Person VUE and Prometric Test Administrator possessing qualification and certification procedures to proctor various IT certification exams administered in Signal School testing center(s).

1.4 Scope: The Network Administrator shall support the US Army Signal School in operation and maintenance of non-Network Enterprise Center (NEC) supported classroom labs and networks. The Test Center Administrator will maintain the accredited Pearson Vue and Prometric Test Centers supporting the US Army Signal School. All positions shall include “front-end” (preparation for class or examination start) and “back-end” (closeout upon completion of the class or examination) duties. The Test Center Administrator will maintain the accredited Pearson Vue and Prometric Test Centers supporting the US Army Signal School.

Utilizing the Digital Learning Access Manager (DLAM).

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months. The Period of Performance reads as follows:

Base Year (12 months)

1.6 General Information

1.6.1 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2 Federal Government Holidays: The contractor is not expected to work on the Federal holidays listed below:

New Years Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.3 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0800 and 1700 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. However, these operating hours and days may vary based on the requirements of the government. Contract personnel work schedules may be “flexed” to meet manpower requirements while still adhering to the standard five day work week. The contractor is expected to work on training holidays and building access will be provided, as required. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4 Place of Performance: The work to be performed under this contract will be performed at government facilities within Ft Gordon, GA.

1.6.5 Type of Contract: The government will award a Firm Fixed Price (FFP) contract.

1.6.6 Security Requirements: Contractor employees performing on this contract must be a U.S.

citizen. At work performance start date, contractor employees to include subcontractors, performing on this contract shall have a SECRET security clearance and shall maintain the required security clearance throughout the life of the contract. The contractor is responsible for acquiring the clearances. The contractor shall ensure that all assigned personnel understand applicable security policies and directives found in DOD 5220.22-M, National Industry Security Program Operating Manual (NISPOM); AR 380-5, Information Security Program; and all other applicable policies and regulations.

The contractor shall ensure that classified data is controlled, protected, and safeguarded in accordance with AR 380-5 and current Army and DOD policy. Information classified up to SECRET shall be accessed and stored in government spaces only. The contractor shall agree that any data furnished by the government to the contractor shall be used only for performance under this PWS, and all copies of such data shall be returned to the government upon completion of this effort. Compliance with DD Form 254, Department of Defense Contract Security Classification Specification, is required.

The contractor Facility Security Officer (FSO) will ensure there is a procedure for all contractor personnel to in-process and out-process the installation, Security & Intelligence Division (Darling Hall, Room 307).

1.6.6.1 Handling/Access to Classified Information: The contractor shall comply with FAR 52.204- 2, Security Requirements. This clause involves access to information classified "Confidential," "Secret," or "Top Secret" and requires contractors to comply with (1) the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22- M), and (2) any revisions to DoD 5220.22-M. Any adverse action preventing a contractor from retaining access to classified material must be brought to the attention of the COR and contractor Facility Security Officer (FSO) immediately.

1.6.6.2 SIPRNET access required to perform this contract: Secret Internet Protocol Network (SIPRNET) access will only be as directed by the Government requirement activity and at government facilities only. Contractors requiring access to the SIPRNET must have a minimum of a Secret security clearance. Approval by the COR is required prior to granting access.

SIPRNET may contain NATO information and a NATO awareness brief and acknowledgement is required for all personnel prior to being granted access to the SIPRNET. The NATO Awareness briefing is required to inform personnel how to protect NATO information in the event they come across it while accessing the SIPRNET. A written acknowledgment shall be maintained by the COR. The contractor shall not access, download or further disseminate any classified information from SIPRNET which is outside the execution of the defined contract requirements unless specifically authorized in writing by the Government Program Manager and the KO. In the event that any special access is required, the KO must modify the requirements and DD 254.

1.6.6.3 Cyber Security (formerly Information Assurance (IA)/Information Technology (IT)) Training: All contractor employees and associated subcontractors must complete the DoD Cyber Awareness Challenge Training (https://ia.signal.army.mil/DoDIAA) before issuance of network access and annually thereafter. Certificates of successful completion, for both initial awareness training and annual refresher training shall be provided to the COR via the Army Training and Certification Tracking System (ATCTS). All contractor employees will successfully complete all required IA training as specified in AR 25-2 and as directed by the Government. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in Dodd 8570.01, DoD 8570.01-M, Dodd 8140.01, and AR 25-2.

1.6.6.4 Contractor employees, to include subcontractors, requiring access to information systems to fulfill their duties must possess the required favorable security investigation. The IASO/IANO from the activity that the contractor employee is assigned to, will submit an electronic DD 2875, System Authorization Access Request (SAAR) to Cyber COE G2 for verification that the contractor employee meets the requirements of AR 25-2 for accessing the Fort Gordon network. (Ref AR 25-2)

1.6.6.5 Cyber security (formerly Information Assurance (IA)/Information Technology (IT)) Certification: Per DoD 8570.01-M, / DoD 8140 DFARS 252.239.7001, and AR 25-2, the contractor employees' supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M / DoD 8140 must be completed upon contract award.

1.6.6.6 Anti-Terrorism (AT) Level I Training: All contractor employees, including subcontractors, assigned to this contract shall receive an initial Antiterrorism Level I Brief by a certified ATO Level II Officer within 30 days of reporting for duty. (Monthly briefings will be offered by the Garrison Antiterrorism Officer.) Annual refresher Antiterrorism Level I Training shall be completed on-line at https://jkodirect.jten.mil/Atlas2/faces/page/login/Login.seam or they may attend the monthly training offered by the Garrison ATO. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager. (Ref Department of the Army, US Army Contracting Agency, SFCA-CO, 5 Sep 07, subject: Incorporation of Measures into the Contracting Process and AR 525-13, Antiterrorism).

Note: Contractor personnel shall receive an AOR briefing when traveling OCONUS on TDY.

Briefing must be provided by a certified ATO Level II Officer within 7 working days prior to TDY departure outside the 50 United States, its territories, and possessions. This is separate from the normal annual AT Level I training requirement. (Ref AR 525-13)

1.6.6.7 iWATCH: All contractor employees, including subcontractors, assigned to this contract shall receive a brief on the local iWATCH program (provided in conjunction with the AT Level I Training). This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of reporting to duty and annual refresher training with the results reported to the

COR.

1.6.6.8 Operation Security (OPSEC) Training: All contractor employees, including subcontractors, assigned to this contract shall complete Level I OPSEC training within 30 days of reporting for duty and then annually thereafter. Initial Level 1 OPSEC training will be conducted monthly by the Garrison OPSEC Officer or a Level II certified OPSEC Officer.

Annual refresher OPSEC training shall be completed on-line at http://cdsetrain.dtic.mil/opsec/index.htm. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR and unit/activity security manager. (Ref AR 530-1, Operations Security)

The contractor shall adhere to local OPSEC policies and procedures of the government requiring activity. When in a TDY status in support of this work effort, the contractor shall also adhere to any OPSEC policies and procedures in effect at TDY locations.

1.6.6.9 Threat Awareness and Reporting Program (TARP) Training: All contractor employees, including subcontractors, assigned to this contract shall complete TARP training within 30 days of reporting for duty and then annually thereafter. TARP training will be conducted monthly by the 902nd MI Group. The COR will ensure contractors are notified of available training.

Completion of training shall be reported to the COR and the unit/activity security manager. (Ref

AR 381-12).

1.6.6.10 Installation Access: All contractor employees, including subcontractors, shall comply with applicable installation and facility access security policies and procedures at all work and TDY locations. All contractors and subcontractors will be issued a Common Access Card (CAC) or an Installation Pass issued through the Automated Installation entry (AIE) Security System to access the installation. The Fort Gordon military installation is a limited access post.

Unscheduled gate closures by the military police may occur at any time. In accordance with Army Regulation 525-13, paragraph 5-19, all prospective contractors will undergo a verification process by the installation Provost Marshal Office, Director of Emergency Services to determine the trustworthiness and suitability prior to being granted access to federal property. This will be accomplished using the National Crime Information Center (NCIC) Interstate Identification Index (III). This is the minimum baseline background check for entrance onto Army Installations for non-CAC holders to include entrance of visitors (Ref AR 190-13, paragraph 8- 2). All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions shall apply to contractor personnel while within Fort Gordon's area of jurisdiction. Contractor personnel shall comply with all entry control requirements and security policies/procedures in effect. Security procedures may change without notice.

1.6.6.11 Identification of Contractor Employees: In accordance with FAR 37.114 contractor employees shall identify themselves as a contractor at all times while on the job, e.g., in the workplace, when attending meetings, in email, when answering government telephones, or when making phone calls.

1.6.6.12 ID Badges: The contractor shall provide each contractor employee an identification (ID) badge on contract start date or on employment start date. The ID badge shall be made of nonmetallic material, be easily readable, and shall contain the following minimum information:

Employee's Name, Contract Company Name and Employee's Photograph. Contract employees shall wear proper identification at Government workplaces at all times.

1.6.6.13 Display of ID Badges: Contractor employees shall wear the ID badge at all times when performing work under this contract to include attending government meetings and conferences.

Unless otherwise specified in the contract, each contract employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

1.6.6.14 Answering Telephones: Contractor employees shall identify themselves as a contract employee when answering and making calls on government telephones.

1.6.6.15 Utilizing Electronic Mail:

1. When contractor employees send e-mail messages to government personnel while performing on this contract, the contractor employee's e-mail address shall include the company name together with the person's name (ex: John Smith, Contractor, ABC Company).

2. When contractor employees require access to a government computer, the contractor employee shall be required to obtain a Common Access Card. To do so, the contractor employee shall request a CAC Card through the COR.

NOTE: The government issued CAC is the property of the U.S. Government and shall be returned to the COR upon expiration of the contract, replacement or termination of the contract employee. (CAC card must be turned in to the COR on contractor employee's last day of employment.) Unauthorized possession of the CAC can be prosecuted criminally under section 701, title 18, United States Code.

3. All contractor employees shall conduct official communication using Government-owned or provided e-mail, networks, websites, systems, and devices. The use of commercial ISP e-mail accounts or personal e-mail accounts to conduct official communication is prohibited. Remote access / telework technology may be leveraged to ensure compliance with these requirements.

4. Contractor employees are prohibited from using Army-assigned, AKO, and other official e-mail addresses for unofficial business affiliations. Personnel shall not provide official e-mail addresses to businesses, affiliated organizations, or online retailers; unless those entities are known by personnel to be legitimately engaging in official business.

1.6.6.16 Eligibility Verification for Employment: E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. The U.S. Department of Homeland Security is working to stop unauthorized employment. By using E-Verify to determine the employment eligibility of their employees, companies become part of the solution in addressing this problem. All U.S.

employers must complete and retain a Form I-9 for each individual they hire for employment in the United States. This includes citizens and noncitizens. On the form, the employer must examine the employment eligibility and identity document(s) an employee presents to determine whether the document(s) reasonably appear to be genuine and relate to the individual and record the document information on the Form I-9. The list of acceptable documents can be found on the last page of the form. E-Verify is mandatory for employers with federal contracts or subcontracts that contain the Federal Acquisition Regulation E-Verify clause.

1.6.6.17 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.6.18 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor.

In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.6.19 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.7 Special Qualifications:

1.6.7.1 The contractor is responsible for the overall management and oversight of this contract. It is the contractor’s responsibility to staff and deploy qualified contractor personnel to meet all of the PWS requirements. The Government anticipates the requirements within this PWS will require the following labor categories: Test Center Administrator and System Administrator. This information is provided to the vendor as a workload estimate only. Required certifications and/or training certificates shall be presented to the COR upon hire. Certification requirements that change during the life of the contract must be approved by the COR.

1.6.7.2 All personnel shall possess a National Agency Check with Local Agency and Credit Check (NACLC) for appropriate level security clearance. Must maintain the required security clearance throughout the life of the contract.

1.6.7.3.1 Test Center Administrator Support: The contractor shall:

a) Be certified and trained IAW Person VUE and Prometric qualification and certification procedures to proctor various IT certification exams administered in CLC testing center(s).

b) Not be involved in any activities or actions which might suggest a conflict of interest regarding the content of the tests to be administered, such as hold an IT industry certification(s) (MCSE), pursue an IT industry certification while serving as a TCA, or participate in or train a preparatory course for any IT tests delivered on behalf of Prometric and its testing clients.

c) Be knowledgeable in managing the exam delivery process.

d) Be skilled at customer service relations and committed to providing high-quality services to all candidates.

e) Be skilled in test administration and secure proctoring.

f) Be skilled in handling difficult situations with professionalism.

g) Be fluent in (U.S.) English and over the age of 18.

1.6.7.3.2 System Administrator Support: The contractor shall:

a) Must Have a minimum of three (3) years' experience administrating networks and systems, worked directly in the career field during three (3) of the preceding five (5) years.

b) Possess advanced IT administrator skills e.g. remote administration, remote desktop, Group Policy Object (GPO) management, system backup and recovery, and monitor servers for performance evaluation and optimization.

c) This position is designated as Information Assurance Workforce (IAWF) Information Assurance Technical Level II (IAT II). See section 12.10, Information Assurance Workforce, in this PWS for detailed Army and DoD guidance and requirements. Required IAT II certifications for this position in the PWS are as follows:

Baseline certification: must already possess (and be maintaining) current Security+ CompTIA commercial certification (or higher, such as CISSP, etc.).

Computing environment (CE) certification: must already possess (and be maintaining) current Configuring Windows Server 2008 Active Directory (070-640), Configuring Windows Server 2008 Network Infrastructure (070- 642), and Windows Server 2008, Server Administrator (070-646) and/or comparable industry standard certification in Linux administration such as Linux+.

1.6.7.3 The contractor shall replace, within five (5) business days, any contract personnel found to be unqualified or otherwise determined unsuitable by the government. This five day timeframe also includes any contract instructors who submit their resignation under the current contract.

The government will exercise the right, if deemed necessary, to select an appropriate method

(pre test, hands on practical exercise, etc.) to determine if the contractor is qualified/suitable to perform the requirements stated within this PWS.

1.6.4 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.5 Contracting Officer Representative (COR): The (COR) will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.6 Key Personnel: The follow personnel are considered key personnel by the government:

Program Manager. The contractor shall provide a program manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer.

The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0800 and 1700, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.6.6.1 The Program Manager shall:

a) Possess at least ten years management experience or equivalent on similar government contracts

b) Possess and maintain a Project+ certification or equivalent.

c) Possess and maintain a Secret security clearance

1.6.7. Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The

Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.8 Contractor Travel There is no required travel for this contract

1.6.9 Other Direct Costs The contractor shall be required to provide industry standard certification vouchers as required by the Government. All purchases shall be approved, in writing by the COR prior to purchasing items. The contractor shall purchase the required vouchers and submit invoices for reimbursement, citing the appropriate CLIN.

1.6.10 Data Rights The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.11 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.12 PHASE IN /PHASE OUT PERIOD Not required for this contract effort.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACT ADMINISTRATOR. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY

(GP). Property in the position of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.10. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.11. QUALITY ASSURANCE SPECIALIST. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.1.12. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have private of contract with the subcontractor.

2.1.15. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.16. WORK WEEK. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Government-Furnished Resources: All Government-furnished property will be provided in accordance with FAR 52.245-1, and FAR 52.245-9, and may include: office/work space, office supplies, telephone service, computer access, and storage space. Government property shall be used ONLY in performance of this contract and its deliverables. The contractor shall account for all property provided by the Government, and shall be responsible for the security and condition of said property. Serialized items shall be annotated at the time of issue, with a signature of acknowledgement by the individual contractors. All GFP is the property of the US Government and shall not be transferred to any individual, or agency, public or private without the express written approval of the Contracting Officer.

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment located within Ft Gordon, GA.

3.3 Utilities: The Government will provide electricity, water, phone service, and network services (NIPRNET, SIPRNET, DSN), to building (number). The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide contractor personnel computer equipment, other data collection equipment/software, telephones, and monitors. The contractor shall have access to printers, plotters, copy machines, scanners and fax machines. The contractor shall be responsible for any loss or destruction of or damage to items of Government property that are removed from the installation premises by the contractor – with or without Government approval.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office. The DD 254 is provided as Attachment.

4.3 Training / Certification: The Contractor shall provide on day one proof of required training and/or certifications described in Part 1.

4.4 Contract Management: The contractor shall provide all management, administration, security, quality control, and all else required to ensure successful completion of all deliverables.

4.5 Personnel: The contractor shall furnish adequate supervision, including a PM and the labor necessary to perform all services in an orderly, timely, and efficient manner. The PM shall have the authority to act on behalf of the contractor. The contractor shall utilize qualified and experienced employees capable of achieving the goals established in the contract. All personnel will maintain current qualifications and clearances and obtain any and all training required to meet mission requirements. Contractor personnel are employees of the contractor and under its administrative control and supervision. The contractor through its personnel shall perform tasks herein.

4.6 Contractor shall select, supervise, and exercise control and direction over his employees under this contract. The Government will not exercise any supervision or control over the contractor employees in its performance of contractual services under this contract. The contractor shall ensure that no prohibited personal services are performed under this contract.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services for Program Management and U.S.

Army Signal School Credentialing Program.

5.1.1 All contract personnel shall:

a) Work as part of a team which will include military, contractor, and/or civilian instructors

b) Coordinate all efforts with operations and course/branch manager

c) Utilize services of existing third party government or commercial organizations associated with the US Army Signal to deliver or assist with delivery of requirements as determined by the COR

5.1.2 Provide Test Administrator Support: The contractor shall provide personnel to maintain the accredited Pearson Vue Test Centers supporting the US Army Signal School. This candidate will be responsible for duties such as screening students for test eligibility, enrolling students for tests, reporting student scores, and proctoring tests administered within the Test Centers.

a) Serve as the primary Test Center Administrators; the Contractor will NOT serve in the role of Test Center Owner or Manager but will protect all proprietary testing material within the Test Center as UNCLASSIFIED//FOR OFFICIAL USE ONLY content.

b) Manage daily exam delivery process for Pearson VUE test center.

c) Be professional and courteous at all times.

d) Maintain order and quiet in the test center.

e) Report all incidents by completing an Incident report.

f) Maintain confidentiality of candidate personal, financial, and examination information.

g) Run the RMA application at end of every day on which testing occurs, if the test center runs RMA manually.

h) Maintain daily test center communications with Pearson VUE

i) Provide data entry for certification tracking for the Test Center with the ability to create adhoc queries and reports.

j) Coordinate for routine and contingent maintenance of test center workstations.

5.1.3 Provide System Administrator Support: Serve as System Administrator with operational responsibility over the consolidated automation and equipment environment encompassing customer support, server administration, and network services in support of the US Army Signal School mission. Performs highly technical computer systems administration and customer support tasks where state-of-the-art and technology is rapidly changing. The contractor is responsible for applying Information Technology (IT) expertise, including feasibility studies, technical evaluation, justification, acquisition/procurement, installation, implementation, management, and administration of IT systems. Work is performed in a complex IT network environment involving support to geographically dispersed sites.

a) Perform server functions on Linux and current version of Windows

b) Ensure that anti-virus definitions are up-to-date

c) Keep a log of everything which you have fixed or on which your performed maintenance

d) Perform permissions and files system management where appropriate on both Linux and

Windows systems

e) Audit network for unauthorized changes

f) Ensure anti-virus software with updated signatures has been installed and enabled

g) Ensure anti-virus software is working in a classroom environment

h) Re-image systems as required

i) Check event log of every server, fix/try to fix as needed

j) Create new directories, shares, security groups, accounts

k) Disable delete old accounts, manage account policies

l) Check for free space on all servers, for file pollution and quotas

m) Ensure that all required services are running

n) Clean Servers, check for unattached, lost, etc. files

o) Implement any new policy, permission, logon script, or scheduled server modification

p) Generate & Distribute Uptime/Downtime reports

q) Check to ensure anti-spyware software is installed, enabled, and up-to-date

r) Keep Service Pack and Hot fixes current

s) Reboot Servers

t) Keep up-to-date on IT news regarding networks and security

u) Periodically review documentation

v) All operating system and application security patches are up to date

w) Adjust backup schedule and software as needed to ensure recovery of data

x) Change Service Account Passwords

y) Perform extended backups and restores testing

z) Manage, with SCI Manager guidance, off-site storage of backup media

aa) Update Disaster Recovery Plan to reflect changes in the IT environment

bb) Test Disaster Recovery Plan

cc) Periodically review workload

dd) Run scheduled defrag and chkdsk on all drives

ee) Obtain and maintain a performance baseline for things like %Processor Time, Page-filing, Disk Queues

ff) Review audit policies, audit user rights & privileged local and global groups

gg) Evaluate software for System Admin purposes

hh) Execute Performance Monitoring/Capacity Planning- Budgeting for the future

ii) Maintain applicable Service Level Agreements

jj) Monitor and request update of all service contracts, equipment, and software

kk) Troubleshoot any issues associated with laptops and peripheral devices

ll) Manage instructor computers and peripheral devices

mm) Work with NEC to manage systems and keep them functioning properly

nn) Provide coordination with maintenance personnel on other classified systems

oo) Must be able to lift up to 40lbs

pp) Serve as an Information Assurance Technician (IAT) level II IAW DoD 8570.01-M or current regulation (https://ia.signal.army.mil/docs/857001m.pdf)

5.2 Any training provided by the Government to contractor personnel, with the exception of mandatory security training listed in this PWS is subject to reimbursement from the contractor for the full burdened cost of training.

5.2.1 Below is a reimbursement tuition rate chart per student that should be used when determining the government cost for government training of Federal but Non-DOD personnel and Non-Federal Personnel. The Non-Federal Personnel is the category contractors will be associated with.

Course Name Federal But Non-

DOD

Non-Federal (Contractors)

Payment Form

Common Faculty Development -

Instructor Course

(CFD-IC)

$1,998.00 $2,922.00 Check made payable to

Department of the Treasury

Small Group Instruction (SGI)

$1,015.00 $1,478.00

Check made payable to

Department of the Treasury

Army Training and Education

Development

(ATED)

$1,928.00 $2,848.00 Check made payable to

Department of the Treasury

Systems Approach to Training (SAT)

$1,928.00 $2,848.00 Check made payable to

Department of the Treasury

Training Development

Capability (TDC) (replaced ASAT)

$1,927.00 $2,203.00 Check made payable to

Department of the Treasury

Support Cadre Training Course

(SCTC)

$309.00 $489.00 Check made payable to

Department of the Treasury

Faculty Development

Program (FDP) Phase I

$1,015.00 $1,478.00 Check made payable to

Department of the Treasury

5.3. Program Manager:

The Program Manager (PM) is the key point of contact for this effort. The PM shall supervise, coordinate work schedules, resolve minor concerns/issues and complete the administrative tasks associated with this PWS. The PM shall be familiar with all duties and qualifications stated in the PWS under all sections.

The Program Manager shall:

a) Provide analysis of project requirements and accurate cost estimates

b) Provide project coordination and process improvements thru the QCP

c) Provide and gather required information to assist with coordination support efforts

d) Be proficient in conflict resolution

e) Possess the skill sets to supervise contractor employees

f) Be able to communicate orally and written with COR

5.3.1 The contractor shall replace, within five (5) business days, any contract personnel found to be unqualified or otherwise determined unsuitable by the government. This five day timeframe also includes any contract instructors who submit their resignation under the current contract.

The government will exercise the right, if deemed necessary, to select an appropriate method (pretest, hands on practical exercise, etc.) to determine if the contractor is qualified/suitable to perform the requirements stated in the PWS.

5.4. Deliverables:

ITEM DATA NUMBER DUE DATE

Courseware Development Timeline(s)

CDRL A001 As Required

Monthly Progress Report CDRL A002 NLT 5th of every month;

included with WAWF monthly invoice

In-Progress Reviews CDRL A003 As Required

Meeting/ Conference Reports CDRL A004 As Required

5.4.1 Courseware Development Timeline(s) (CDRL A001). The contract shall provide courseware timeline(s) as determined by the COR. The Courseware Development Timeline(s) shall include, at a minimum:

a) Time to task schedules

b) Milestones to completion

c) Progress reports

d) Limitations or constraints

5.4.2 Monthly Progress Reports (CDRL A003): The contractor shall provide a monthly Contractor’s Progress, Status, and Management Report attached to the monthly WAWF invoice containing the following:

a) Brief description of the requirements

b) Brief summary of accomplishments during the reporting period

c) Significant events regarding the Contract

d) Progress on deliverable products

e) Current or anticipated problems

f) Summary of activity planned for the next reporting period

5.4.3 In-Progress Reviews (CDRL A004: The contractor shall participate in IPRs; the frequency and scope of which shall be determined at the Post Award Meeting chaired by the Contracting Officer’s Representative (COR).

5.4.4 Meeting/ Conference Reports (CDRL A005: The contractor shall provide an individual EXSUM of all meetings and conferences directed by the COR NLT five (5) days after event.

Reports shall be submitted by each individual participant. Reports shall include, but shall not be limited to:

a) Date and place of event

b) Purpose of event

c) List of attendees

d) List of key personnel contacted

e) Facts and discussion of event

f) Recommendations resulting from event

5.5. CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes:

a) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR).

b) Contract number, including task and delivery order number

c) Beginning and ending dates covered by reporting period

d) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data

e) Estimated direct labor…