0 SOW NFFN51202300035.pdf

STATEMENT OF WORK (SOW)

NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION (NOAA) STATEMENT OF WORK

(SOW) FOR Access Control System (ACS) & Intrusion Detection System (IDS) Maintenance/Support Service

Contract

1.0 GENERAL

1.1 BACKGROUND

The Bayboro Building, located at 263 13thAvenue South, St Petersburg, FL 33701, houses the Southeast

Regional Office of NMFS (SERO), as well as the Southeast Division of the NOAA Office of Law Enforcement.

A uniformed security guard protects the building during regular business hours, and an Access Control System

(ACS) that the SERO IT Staff manages. The ACS provides 24/7 security for the facility and is critical to occupant safety and security. The ACS offers physical security based on individually assigned access privileges, date, time of day, and access requirements.

As this system is tasked with 24/7 access control for the entire building, all system hardware and software must be kept current to industry standards, with replacement parts and vendor support readily available to minimize downtime.

The facility Intrusion Detection System (IDS) protects all federally leased space in the building and provides security after business hours and during facility closures. The IDS is a critical system that ensures the security of the facility and property within and must always be operational with proper monitoring included.

The Southeast Region (SERO) Access Control System (ACS) was last updated in 2020. The system has fallen out of the warranty provided after the installation.

1.2 SCOPE

The vendor provides a comprehensive Maintenance/Support Service Contract for the Bayboro facility for the

Access Control System (ACS) and the Intrusion Detection System (IDS) to include 24/7 monitoring of the IDS system. The Maintenance/Support Service Contract will include one year maintenance/support with 4 additional option years of maintenance/support years to ensure the ACS and IDS are fully functional and monitored. The Maintenance/Support Service Contract will include regular scheduled bi-annual inspection/maintenance for the ACS and IDS systems, support services for emergency repairs, and 24/7 monitoring of the IDS system. The contractor shall provide all tools, ladders, safety equipment, labor, maintenance, repairs, parts, and component replacements necessary to perform the below Statement of Work.

The work for this Maintenance/Support Service Contract shall take place at the SERO facility, located at the

Bayboro Building, 263 13th Avenue South, Saint Petersburg, FL 33701.

1.3 OBJECTIVE

The vendor shall provide a comprehensive Maintenance/Support Service Contract for the SERO Bayboro

Facility for following:

1.3.1 Full one year Maintenance/Support Service Contract with four (4) additional option years of

Maintenance/Support Service Contract for the SERO

Bayboro Facility Access Control System (ACS) and the Intrusion Detection System

(IDS) to include 24/7 monitoring of the IDS system.

1.3.2 The Maintenance/Support Service Contract will include an Annual and Bi-Annual Preventive

Maintenance/Inspection of the ACS and IDS systems to include a written report.

1.3.3 The Maintenance/Support Service Contract will include support for emergency repairs for the ACS and

IDS systems with a response time of 8 hours for critical repairs and 48 hours for non-critical repairs

1.3.4 The Maintenance/Support Service Contract will include the vendor providing 24/7 monitoring of the IDS system and notification to the designated SERO personnel in the event of an intrusion alarm.

1.3.5 The Maintenance/Support Service Contract shall be a fixed firm price contract.

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The ACS includes access card readers, mag-locks, door strike locks, request-to-exit sensors, ACS software, controllers, wireless antennas, and all cabling and hardware. The IDS includes all alarm panels, sensors, cabling, sirens, arm/disarm readers, and associated hardware.

The Government is seeking vendors with relevant experience performing tasks of similar size and scope within the Federal Government.

The vendor shall be in good financial standing with minimal concerns about financial and operational viability.

2. CURRENT SERO ACCESS CONTROL SYSTEM (ACS)

The below list of equipment is representative of the equipment at this location. A site visit is strongly encouraged to ensure the accuracy of this list. Vendors are strongly encouraged to inspect the site where services are to be performed and to satisfy themselves as to all general and local conditions that may affect the cost of the performance of the contract, to the extent such information is reasonably obtainable. In no event will a failure to inspect the site constitute grounds for a claim after award of the contract. Please contact Eric Barton at 727-551-5746 or 301-351-

5191 to schedule a site visit.

2.1 The SERO Bayboro Facility ACS system is comprised of the following:

2.1.1. Fifty-Seven (57) Dual format card readers (Both DoD Common Access Cards (CAC) and standard proximity cards).

2.1.2. Three (3) readers are associated with parking lot vehicle gates on a magnetic loop override for off-hour access.

2.1.3. One (1) reader controls a pedestrian gate between the parking lot and the main entrance to the building via network cabling.

2.1.4. One (1) reader controls a pedestrian gate between the parking lot and the main entrance to the building via the wireless connection.

2.1.5. The remaining fifty-three (53) control interior and exterior doors. Each door has a door strike or mag-lock, the required request-to-exit (REX) sensor, and a manual push-to-exit mechanism for all maglock-secured doors.

2.1.6. Two (2) doors secured by maglock have automatic opening mechanisms, which are required to function

(deactivate maglock) when activated properly.

2.1.7. Seven (7) iStar Controllers.

2.1.8. The software currently used to manage the ACS is CCure 9000 version 2.70.1053.5011

2.1.9. The Intrusion Alarm System consists of multiple alarm panels, sensors, and arm/disarm readers.

3. CURRENT INTRUSION DETECTION SYSTEM (IDS)

The IDS must provide real-time alerts to the vendor in the event of attempted forced entry or vandalism at the perimeter of Government-controlled space within the building. The duress alarms would allow an immediate alert to be sent to the vendor if the physical safety of SERO staff was in jeopardy. The vendor will alert SERO Designated personnel in the event of an active alarm.

The IDS consist of glass breakage sensors and door sensors along the perimeter of all Government-controlled spaces, and duress alarms in multiple locations. The IDS will tie into the existing building ACS when necessary to eliminate false alarms after hours. Glass breakage sensors and duress alarms will be monitored by the vendor.

3.1 One 64 Zone Intrusion Panel for Federal Controlled Space

3.2 One 16 Zone Intrusion Panel for OLE Federal Controlled Space

3.3 One Full Message Keypad

3.4 Three Multiclass Arm / Disarm Card Reader

3.5 One dual Tech Motion Detector for NOC

3.6 Twenty-five Glassbreak Detectors

3.7 Duress alarms

4. SPECIFIC REQUIREMENTS/TASKS

4.1. TASK ONE: SITE INSPECTION REPORT

4.1.1. Within 30 days of the contract being issued, the vendor will conduct a Deficiency Site Inspection to include testing and evaluating of the ACS and IDS systems; hardware, software, exterior/interior doors, readers and any additional components of the ACS and IDS systems not listed here.

4.1.2. The Vendor will provide a comprehensive Deficiency Site Inspection Report to include recommendations for repair of any defective equipment and/or hardware with recommendations for software/hardware replacement and/or upgrades with an estimated cost to include time and materials. SERO will review the report and determine funding availability.

4.2. TASK TWO: SCHEDULED PREVENTIVE MAINTENANCE/INSPECTIONS and Reports

4.2.1 The vendor will conduct a Semi-Annual Preventive Maintenance/Support Inspection of the ACS and IDS systems. To include all equipment, diagnostics, and inspection of connections, panels, sensors, and housing integrity checks for exterior hardware to be replaced/repaired as necessary.

4.2.2 Installation of the latest versions of any firmware or software upgrades and patches and installation of software licenses to allow for upgraded features or capacity within the

ACS.

4.2.2.1 The Vendor shall identify the need for updated firmware or patches and schedule the installation with the TM.

4.2.3 Repair and maintain the ACS and IDS systems installed in the facility.

4.2.4

4.2.5

4.2.6

4.2.7

4.2.8

4.2.9

ACS and IDS maintenance includes the following equipment: controller modules, card readers, door strikes, magnetic locks, all requests to exit sensors and hardware, sensors, duress alarms, and cabling. IDS includes all panels, sensors, arm/disarm/ readers, cabling, and associated hardware

If any component requiring service must be removed from either system for any length of time, the Vendor shall provide a suitable and comparable replacement for that component until the repaired component or its permanent replacement can be installed.

A minimum 1-year warranty (from the installation date) on all new equipment and installation-related labor.

To include installations involving replacing existing components, wiring, complete listing of all hardware and software items acquired, installed, or replaced as part of this contract when the service is performed.

The listing for each item shall include the model name/number, part number, item description, serial number, and location the device was installed.

The listing shall be given to the TPOC and TM.

4.2.10 All replacement hardware and software installed shall be tested for proper operation and demonstrated to the TM.

4.2.11 The Vendor shall coordinate with the TM staff for access to the facility.

4.2.12 At no time shall the Vendor perform work on the ACS without providing a minimum of

1-day advance notice and obtaining approval from the TM.

4.2.13 Semi-Annual Preventive Maintenance/Inspection Reports will be provided to the

TPOC and the TM on October 30 and April 30 of each year of the contract:

4.3. TASK THREE: INTRUSION DETECTION SYSTEM (IDS) MONITORING 24/7

4.3.1 The vendor will ensure IDS sensors are properly connected to windows, doors, motion detectors, etc.

4.3.2 The vendor will ensure the IDS sensors can be zoned correctly for specific identification when an alarm occurs.

4.3.3 The vendor will provide 24/7 monitoring of IDS and will ensure active alarm notifications are communicated to designated SERO personnel

4.3.4 The vendor will ensure the IDS system is properly programed for SERO designated hours of operation for the IDS system.

4.4. TASK FOUR: Emergency Response Repair

4.4.1 The vendor will provide Emergency Response for critical ACS and/or IDS system failures within 8 hours.

4.4.2 The vendor will provide Emergency Response for non-critical ACS and/or IDS system failures within 48 hours.

4.5. TASK FIVE: Administrative Support

4.5.1.

4.5.2.

4.5.3.

4.5.4.

The Vendor shall function as the single point of contact for all technical and administrative interfaces relating to the definition and accomplishment of the work described in this SOW in coordination with the

TM.

The Vendor shall perform all work in coordination with the TM.

The Vendor shall review, edit, quality assure, and approve the submission of contract deliverables on the project in coordination with the TM.

The Vendor shall establish and maintain effective communication and coordination with the TPOC and

TM.

5. VENDOR PERSONNEL

5.1. QUALIFIED VENDOR PERSONNEL

The Vendor shall provide qualified personnel to perform all requirements specified in this SOW.

5.2. CONTINUITY OF SUPPORT

The vendor shall ensure that the contractually required level of support for this requirement is maintained at all times.

5.3. EMPLOYEE IDENTIFICATION

Vendor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Vendor's name. Visiting Vendor employees shall comply with all Government escort rules and requirements. All Vendor employees shall identify themselves as Vendors when their status is not readily apparent.

5.4. EMPLOYEE CONDUCT

Vendor’s employees shall comply with all applicable Government regulations, policies, and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, etc.) when visiting or working at

Government facilities. The Vendor shall ensure Vendor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the Department of Commerce. The

Vendor shall ensure all contract employees understand and abide by the Department of Commerce's established rules, regulations, and policies concerning safety and security.

5.5. REMOVING EMPLOYEES FOR MISCONDUCT OR SECURITY REASONS

The Government may, at its sole discretion (in coordination with the Contracting Officer where practical), direct the Vendor to remove any Vendor employee from NOAA facilities for misconduct or security reasons.

Removal does not relieve the Vendor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Vendor with a written explanation to support any request to remove an employee.

6. OTHER APPLICABLE CONDITIONS

6.1. SECURITY

Vendors shall follow all Southeast Regional and NOAA security protocols when doing work on-site. These protocols will be given to the TPOC to give to the Vendor if there is any special need.

6.2. SERO TASK MANAGER

The SERO Task Manager (TM) will be identified below when award is issued:

The Task Manager or delegate monitors all technical aspects of the contract and assists in contract administration. The

Task Manager is authorized to perform the following functions: Assure that the contractor fulfills the technical requirements of the contract. Performs inspections necessary in connection with contract performance. Maintains written and oral communications with the contractor concerning technical aspects of the contract. Issue written interpretations of technical requirements, including Government drawings, designs, and specifications.

Monitor contractor's performance and notifies the Contracting Officer, TPOC and contractor of any deficiencies.

Coordinates availability of government furnished property and provides site entry and badging of contractor personnel.

6.3. PERIOD OF PERFORMANCE

The period of performance for this contract is a one-year base period with four one-year option periods as follows:

Base Period Date of Award, through 12 Months

Option Period One 12 months, dates to be determined after DOA is known.

Option Period Two 12 months, dates to be determined after DOA is known.

Option Period Three 12 months, dates to be determined after DOA is known.

Option Period Four 12 months, dates to be determined after DOA is known.

6.4. PLACE OF PERFORMANCE

The primary place of performance will be NOAA, NMFS, SERO, Bayboro Facility located at 263 13th Avenue

South, St Petersburg, FL 33701-5505

6.5. HOURS OF OPERATION

Vendor employees shall generally perform all work between the hours of 08:00 and 17:00 EST, Monday through Friday (except Federal holidays). However, there may be occasions when Vendor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this SOW.

6.6. TRAVEL

Vendor travel shall not be reimbursed for this requirement.

6.7. POST-AWARD CONFERENCE

The Vendor shall attend a Post Award Conference with the Contracting Officer, the TPOC, and the designated

SERO Technical POC’s no later than 5 business days after the date of the award. The purpose of the Post

Award Conference, which the Contracting Officer will chair, is to discuss the technical and contracting objectives of this contract and review the Vendor's draft Maintenance Plan. The Post Award Conference will be held at the Government’s facility at 263 13th Avenue South, St Petersburg, FL 33701-5505, or via teleconference.

6.8. SEMI-ANNUAL PREVENTIVE MAINTENANCE/SUPPORT INSPECTION PLAN

The Vendor shall provide a draft Semi-Annual Preventive Maintenance/Support Inspection Plan with details at the Post Award Conference for Government review and comment. The Vendor shall provide a final Semi-

Annual Preventative Maintenance/Support Inspection Plan to the TPOC and TM no later than ten (10) business days after the Post Award Conference.

Any new equipment that needs to be installed must have a plan for installation and be reviewed and approved before installation.

The Government and Vendor shall use the resources and tools available to continue contracted functions to the maximum extent possible under emergency circumstances. Vendors shall obtain approval from the Contracting

Officer prior to incurring costs over and above those allowed for under the terms of this contract.

6.9. SEMI-ANNUAL MAINTENANCE/SUPPORT INSPECTION REPORTS

The Vendor shall provide a Semi-Annual Maintenance/Support Inspection report to the TPOC and the TM via email. This report shall include a summary of all Vendor work performed.

6.10. GENERAL REPORT REQUIREMENTS

The Vendor shall provide all written reports in electronic format with read/write capability using applications that are compatible with NOAA workstations (i.e., Microsoft Office, Google Suite, or Adobe applications).

6.11. PROTECTION OF INFORMATION

Vendor access to information protected under the Privacy Act is required under this SOW. Vendor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

6.12. SECTION 508 COMPLIANCE

Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by P.L. 105-220 under

Title IV (Rehabilitation Act Amendments of 1998), all Electronic and Information Technology (EIT) developed, procured, maintained and used under this contract shall be in compliance with the “Electronic and

Information Technology Accessibility Standards” set forth by the Architectural and Transportation Barriers

Compliance Board (also referred to as the “Access Board”) in 36 CFR Part 1194. The complete text of Section

508 Standards can be accessed at http://www.access-board.gov/ or at http://www.section508.gov.

7. GOVERNMENT TERMS & DEFINITIONS

● TPOC – Technical Point of Contact

● NOAA − NATIONAL OCEANIC AND ATMOSPHERIC ADMINISTRATION

● ACS − Access Control System

● IDS - Intrusion Detection System

● SERO − Southeast Regional Office

● SERO TM - SERO Task Manager http://www.access-board.gov/ http://www.section508.gov/

8. GOVERNMENT FURNISHED RESOURCES

The Government will provide all necessary information, data, and documents to the Vendor for work required under this contract.

9. VENDOR FURNISHED PROPERTY

The Vendor shall furnish all materials, equipment, and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in SOW 2.0 and SOW 6.0.

10. GOVERNMENT ACCEPTANCE PERIOD

The TPOC will review deliverables prior to the acceptance and provide the Vendor with an email that provides documented reasons for non-acceptance. If the deliverable is acceptable, the TPOC will send an email to the Vendor notifying it that the deliverable has been accepted.

10.1.1.

10.1.2.

10.1.3.

10.1.4.

10.1.5.

The TPOC will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Vendor’s accepted proposal. In the event of a rejected deliverable, the Vendor will be notified in writing by the TPOC of the specific reasons for rejection. The

Vendor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

The TPOC will have 5 business days to review deliverables and make comments. The Vendor shall have 5 business days to make corrections and redeliver.

All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Vendor shall be responsible for timely delivery to Government personnel in the agreed-upon review chain at each stage of the review. The Vendor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.The TPOC will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Vendor’s accepted proposal. In the event of a rejected deliverable, the Vendor will be notified in writing by the TPOC of the specific reasons for rejection. The Vendor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

The TPOC will have 5 business days to review deliverables and make comments. The Vendor shall have 5 business days to make corrections and redeliver.

All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Vendor shall be responsible for timely delivery to Government personnel in the agreed-upon review chain at each stage of the review. The Vendor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

11. DELIVERABLES

The Vendor shall consider items in BOLD as having mandatory due dates. Items in italics are deliverables or events that must be reviewed and approved by the TPOC prior to proceeding to the next deliverable or event in this SOW.

ITEM

SOW

REFERENCE

DELIVERABLE / EVENT DUE BY

DISTRIBUTION

1 Post Award Conference 5 business days after the award.

N/A

Draft Semi-Annual

Maintenance/Support

Inspection Plan

10 business days after the award.

TPOC, SERO TM

Deficiency Site Inspection

Report 30 days after award

TPOC, SERO TM

Final Vendor Semi-Annual

Maintenance/Support Plan 30 days after the draft.

TPOC, SERO TM

Semi-Annual

Maintenance/Support

Inspection Reports

Semi-Annual (October 30 and April 30)

TPOC, SERO TM

New installation plans (non-emergency)

5 business days before the planned install.

TPOC, SERO TM