0 Reformated SOW NWWN93102300028.docx

STATEMENT OF WORK FOR NON PERSONAL JANITORIAL SERVICES

FOR THE NATIONAL WEATHER SERVICE EASTERN REGION

PR NW-WN9310-23-00028

The Contractor shall ensure that these services are performed in a manner that ensures the health and safety of federal employees and members of the public; and, both the sanitary conditions and esthetic appearance of federal buildings. Superior customer service and well-maintained facilities that present a clean, neat and professional appearance shall be furnished In accordance with all the terms and conditions of the contract

The Contractor shall be required to maintain a quality control program to ensure that the requirements of this contract are met. This program shall be created for identifying and correcting deficiencies in the quality before performance becomes unacceptable.

I. SCOPE OF WORK

Place of performance will be at the National Weather Service (NWS) Weather Forecast Office (WFO) located at 2909 Aviation Way, West Columbia, SC 29170

A. All cleaning under this contract is required to meet the quality and performance standards as Identified herein. The majority of the cleaning for this requirement shall be accomplished between the hours of 6:00 PM and 11:00 PM Local Time for the site being serviced, Sunday through Saturday, Federal Holidays included. If the Contractor fails to report to work any given day of the year, the contract monthly price may be reduced by the prorated daily price for each day of missed services.

B. Itemized services, specific rooms, areas requiring a different cleaning schedule and services covered shall be furnished. The office square footage is 6,989 and updated by the TPOC as needed.

C. All cleaning shall be accomplished utilizing the latest technology, products, equipment, industry practices, and specifications in order to achieve a clean, neat and professional appearance In accordance with all the terms and conditions of the contract

II. SUPPLIES MATERIALS. EQUIPMENT AND UTILITIES

A. Government Furnished:

1) Space In building, for the storage of supplies and equipment, will be provided for use in the performance of work under this contract. No flammable or explosive liquids such as gasoline will be stored in the building. The Government will not be responsible for damage or loss to the Contractor's stored supplies or equipment.

2) Electrical power will be provided at existing outlets for the Contractor to operate such Equipment, as necessary, in the performance of this contract.

3) Hot and cold water will be made available, as necessary, for cleaning purposes.

B. Contractor Furnished:

The Contractor shall furnish all personnel, management, supervision, supplies, materials, equipment, tools, and employee training necessary to achieve the quality performance standards of the work in this contract, unless otherwise specified herein,

1) Consumable Materials: Consumable materials required for the execution of the contract include cleaning chemicals and solutions, rubber gloves, plastic liners for waste baskets, soap for the restroom, soap for soap dispensers and liquid hand sanitizer. Paper towel dispensers, paper hand towels, toilet tissue dispensers, two ply toilet tissue, sanitary dispenser and liners, paper toilet seat covers and hand sanitizer dispenser with batteries. Consumables in place, other than back-up supplies, remaining at the conclusion of the contract period will become the property of the Government

2) Training and services provided shall include all applicable OSHA and other related standards, including the Federal Clean Air Act, requirements ,of the Environmental Protection Agency (EPA), and all Federal, State and Local Codes, in addition to maintaining current licenses as required for the type of work provided.

3) The Contractor shall submit all Material Safety Data Sheets (MSDS) for any materials used under this contract to the TPOC forty-eight hours prior to contract services performance start date. If the Contractor substitutes any materials during the contract performance period the MSDS shall be provided to the TPOC forty-eight hours prior to using the materials.

4) The contractor is responsible for damage to any Government equipment, supplies, or facilities caused by contractor's personnel. The contractor is cautioned that in many areas of the buildings delicate equipment is in operation. This equipment may be damaged by placing anything on top, bumping against controls, etc.

5) The Contractor shall furnish all equipment necessary to accomplish the work under this contract. All equipment must meet all applicable OSHA standards, Contractor shall not use any unsafe equipment or any equipment in need of repair, Contractor shall use commercial grade equipment. The Contractor shall provide the TPOC with a quarterly checklist of vacuum cleaner maintenance performed. Examples of items to be included on the vacuum cleaner maintenance checklist are as follows: hoses cleaned, belts checked, etc. Contractor and contractor employees shall be supplied with all necessary protective and safety equipment.

6) The Contractor shall utilize products and materials made from bio based materials (e.g., bio based greases, bio based hydraulic fluids, bio based absorbents) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that confirm to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the TPOC. The following is an example list of products that may be used in this contract for janitorial services for which bio based products are available. This list is not all inclusive, itis desirable that vendors be able to supply greatest number of bio based products listed meeting the health and environmental specifications: All purpose cleaner, Degreaser/Cleaner, Heavy duty cleaner, Deodorizer, Carpet shampoo, Floor finish, Gum remover, Floor finish restorer, Floor Finish, Disinfectant sanitizer, Floor sealer, Extraction fluid, Furniture polish, Floor stripper, Glass cleaner, Neutral cleaner (liquid), Grout sealer, Stain remover, Stainless steel polish, Air freshener, Toilet bowl cleaner, Bathroom cleaner, White board cleaner, Brass polish/cleaner, Wood floor cleaner, Chrome polish/cleaner, Laundry detergent, Liquid hand soap, Cream cleaner, Lime and scale remover, Solvent. Bio based products that are designated under the USDA's Bio-preferred program must meet the required minimum bio based content as stated in the USDA Final Rule available at www.biopreferred.gov. The Contractor shall provide data for their bio based products such as bio based content. In addition to the bio based products designated by the U.S. Department of Agriculture in the Bio-preferred Program, the Contractor is encouraged to use other bio based products. The Contractor shall comply with the provision at FAR.

7) Outdoor trash receptacle and outdoor receptacle for recyclable materials and trash removal services.

III. CONTRACTOR PERSONNEL

A. Two days prior to the contract start date, the Contractor shall submit, in writing, the name of the Site Manager and an alternate to the TPOC. The Contractor shall supply telephone, cell phone, and/or pager numbers to the TPOC for use in contacting the Site Manager. The Site Manager shall conduct overall management coordination and shall be the central point of contact with the Government for performance of all work under this contract. The Site Manager shall be authorized to receive any notices of deficiency in contract performance. The notices may include, but not be limited to, the following: non performance of work, deficiencies in work performed and notices of proposed payment deductions due to the above. The Site Manager shall be available weekdays, between the hours of 8:00 am and 3:00 pm, and available to meet via telephone conference call within 2 hours to discuss any problem areas, issues or concerns. The Contractor shall notify the Contracting Officer In writing of any substitution in Site Manager ten working days (10) prior to making any substitutions.

B. All personnel employed by the Contractor shall be experienced in the type of work involved and familiar with the specifications of this contract.

C. The Contractor is required to provide necessary and on-going tenant relations or customer service training for its employees.

D. Contractor personnel shall conduct all operations in such a manner as to minimize any inconvenience in the use of the facilities to the occupants.

E. Except as otherwise provided by law, the Government will not be responsible for the loss of, or damage to, the contractor's equipment, or death of or injury to the contractor's personnel, or for the death of, or Injury to, persons or for damages to property resulting from the contractor's negligent performance under this contract. The contractor shall be responsible for all damages to persons or property that occurs as a result of his fault or negligence, or the fault or negligence of his employees or agents, while performing the requirements of this contract.

F. The Contractor is responsible to ensure employees obtain a DOC identification badge after the proper background check in accordance with current DOC security requirements. The employee security clearance shall be in accordance with CAR 1352.237-72 .Also a list of employees must be provided to the TPOC. Employees must have a badge to identify the company they work for. Facility Management should be introduced to all current and future contract employees who may be servicing the facility.

IV. SCHEDULING WORK AND REPORTING REQUIREMENTS

Two work days prior to the contract starting date, and annually thereafter for renewal periods, the Contractor shall submit to the TPOC schedules and plans of all periodic cleaning. Periodic cleaning is defined as janitorial and related services performed that are not on a daily or weekly basis.

V. QUALTIY CONTROL PROGRAM

A. The Contractor shall establish a complete, written Quality Control Program (QCP) to ensure that the requirements of the Contract are provided as specified. The written QCP shall be submitted to the TPOC two days prior to start date of work.

B. The QCP's purpose is to provide a plan for meeting all requirements of this contract. The QCP is intended to identify and correct deficiencies before contract performance becomes unacceptable. The OCP should Include, but not be limited to, the following:

1) An Inspection of the building in which covers all services defined in the "Performance Standards and Guideline Requirements", and specified in the, "Itemized Services Requirement Sheer of this PWS.

2) A system to ensure that the Contractor's employees, or subcontractor's employees, are notified of all deficiencies in their area of responsibility. A system and plan to retrain employees to ensure that deficiencies do not reoccur.

3) A plan for monitoring and correcting customer complaints. A record of customer complaints and the corrective action taken must be kept on file at the site and available for review by the Contracting Officer or his/her representative, at any time.

C. The QCP must be kept current, reflecting the pertinent contract modifications and building changes or conditions. The Contractor shall review the plan with it’s a site personnel to ensure complete understanding. A copy of the most current QCP must be kept on file at the worksite where the tasks are being accomplished.

D. If performance or quality measures are not being met by the Contractor, the Government retains the right to review the QCP and related documents. Upon review of the plan and related documents, the Government will take appropriate action to ensure that all quality and performance measures are met as specified in this contract.

VI. PERFORMANCE STANDARDS AND REPAYMENTS

NOTE: All cleaning under this Contract is required to meet the quality and performance standards as identified. The majority of the cleaning at this location shall be accomplished once per calendar work day, weekends and Federal holidays included.

A. The Contractor shall ensure that the buildings listed herein meets all quality and performance standards under this contract and presents an overall appearance of cleanliness. The Contractor shall provide sufficient supplies, materials, and equipment to adequately maintain the premises at an acceptable level of cleaning which is consistent with comparable industry standards for this type of contract.

1) The following standards describe what is considered to be the normal industry quality and performance standards for intended services under this type of contract.

2) The Contractor, through innovation, technology, or other means, shall perform the required cleaning services In order to meet the quality and performance standards.

B. The Contractor shall keep the facility clean. The definition of clean will be to remove dirt, water streaks, gum, grease, tar or any other extraneous matter from all surfaces or objects in order to present an overall appearance of cleanliness.

C. The Contractor shall clean to the following standards:

1) Glass/mirror surfaces and coverings shall be clean and free of obvious dirt, dust streaks and smudges.

2) Furniture and all surfaces that are below 70 inches shall be free of obvious dust and dirt.

3) All carpets, as applicable. Shall be clean and free of dirt, debris and obvious spots and stains. Carpet spotting should be accomplished as needed.

i. Carpet notes: Carpet spotting shall be accomplished as needed to meet the quality standard. A bonnet type shampoo cleaner, hot water extraction or other acceptable methods shall be used to accomplish performance standards.

4) Resilient flooring shall be maintained at a high level of luster, free of all types of marks. (Buffing, stripping and waxing as required are included in the cost of this contract)

5) All other flooring shall be free of dirt, debris and foreign material and maintain a high level of luster, (Buffing, stripping and waxing as required are included in the cost of this contract)

6) ADP flooring, as applicable, shall be swept daily and kept free of dirt, debris and foreign matter, and damp mopped as the only method of wet cleaning,

7) Drinking fountains, as applicable, shall be cleaned and free of water marks and any other debris or encrustation, Drinking fountains shall be maintained at a high level of sanitation.

8) All trash shall be collected from work areas and removed to the outside dumpster, Trash and recycling containers shall be lined and kept relatively free of dirt, stains, and debris. Periodic collection of litter adjacent to the building shall also be accomplished.

9) Restrooms shall be cleaned and disinfected to maintain all fixtures at a high level of· shine and cleanliness, including kitchen counter tops and table. Floors shall be sanitized and maintained to ensure that there is not a buildup of dirt, debris, or bacteria. Partitions and walls shall be free of obvious dirt, graffiti, dust or any other extraneous matter, Toilet supplies shall be replenished as needed to maintain an adequate supply at all times. Trash and sanitary napkins shall be collected and disposed of at a location designated by the TPOC. NOTE: Due to the health implications and requirement for restrooms to be sanitized, restrooms shall be cleaned and sanitized and mops and sponges used for the restrooms shall not be used for cleaning any other areas or rooms in the building.

10) Sanitary napkin dispensers shall be filled with Contractor furnished supplies and shall be tested regularly to ensure proper working condition at all times. The Government is responsible for repair and replacement of dispensers.

11) Metal and wood surfaces shall be cleaned to protect the wood or metal.

12) Ceiling Lighting (Includes all interior office, hallway and stairwell building lights, glass) shall be clean, free of obvious dirt, grime, streaks, cloudiness and watermarks.

13) High cleaning surfaces above 70 Inches shall be free of obvious dust, cobwebs; or any other extraneous matter (interior only).

14) Paper products shall be replaced/replenished to the following minimum standards: Toilet paper rolls next to each commode shall be kept at least half full, and each commode shall have a least one full back-up roll on the appropriate type of holder. All paper towel dispensers shall be replenished at least three quarters full with appropriately sized paper towels. ·

15) Food service and break areas shall be cleaned and sanitized.

16) Stairways; landings,· railings, risers, ledges, grills, doors, radiators and surrounding areas, shall be free of obvious dirt, dust, stains, debris and other extraneous matter.

17) Venetian blinds or any other window coverings shall have cords and both sides of blind slats free of obvious dirt, dust, grime and water spots.

18) Elevator surfaces and tracks shall be clean and free of obvious finger marks, dirt, dust, smudges, grime and other extraneous matter.

19) Janitor's closets and sinks shall be kept clean and free of standing water.

20) All other spaces not specifically mentioned shall be free of obvious dust, dirt, stains and odor.

VII. ITEMIZED SERVICES REOUIREMENT LIST

The Contractor shall be responsible for the following cleaning services and schedules:

A. Blinds B. Carpet cleaning C. Carpet spotting D. Drinking fountains and Water Dispensers E. Entrance, lobbies and corridors F. Floor maintenance G. Floor mats and entrance rugs H. Furniture I. Glass windows and mirrors J. High cleaning K. Horizontal surfaces L. Kitchen area Including appliance surfaces M. Lighting fixtures N. Restrooms O. Trash collection and disposal P. Buffing hard tile floor

Daily:

· Sweep and damp mop all non-carpeted flooring, using only clean water and a mild, multipurpose floor cleaner.

· Remove scuff marks from the flooring, if applicable.

· Dust all lobby furniture, including desk, table tops, and artwork. Dust horizontal surfaces that are readily accessible.

· Clean all entrance glass doors.

· Scrub clean toilets and bathroom sinks. Distribute any toilet paper, hand soap, and paper towels.

· Remove trash from the building.

· Vacuum carpeted areas including under all desks to baseboards and to corners.

· Kitchen counters and appliances shall be cleaned and free of stains, smudges, streaks and foreign matter. Distribute any paper towels and hand soap.

Monthly:

· Buffing and waxing hard tile floor

Quarterly:

· Wash and wipe clean the interior window sills.

· Clean trash receptacles.

· Pick up outside litter adjacent to building.

· Empty outside cigarette canisters.

· Vacuum or dust ail surfaces in the facility/office area over 70" from the floor.

· Clean all lighting fixtures in the facility/ office area of dust and dead insects.

Annually:

· Carpet Cleaned - professionally shampoo all carpet

· Strip resilient floors of wax and apply new, self-polishing high-quality wax

Performance Objectives, Standards and Thresholds

Stairways are free of dirt, debris, marks, smudges, scuffs and other foreign matter. Carnets are free of

VI

and VII 90% of all facilities are without customer complaints for the month.

Basic Cleaning Services. Restrooms/Kitchens Restrooms and kitchens are disinfected and free of dirt, deposits, streaks and odors. Showers are disinfected and free of soap films, scum and other deposits. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Floors are free of litter, dirt, dust and debris. Consumable Supplies, paper products, soap, etc. are adequate

VI

and VII 90% of all facilities with restrooms/ kitchen are without customer complaints for the month.

Periodic Cleaning Services.

and VII 90% of all facilities receiving, periodic services are without customer complaints

Site Manager or Alternate Site Manager Availability and Response Time and Scheduling

and IV 90% of all facilities are without customer complaints

SURVEILLANCE: The TPOC will receive complaints from Government personnel and pass them to the contractor's quality control inspector (QCI) for correction.

VIII. CONTRACT DATA REQUIREMENTS AND DELIVERABLES

Following is a schedule or deliverables required during the period of performance of this contract.

Draft QCP

TPOC

SOW, Section V

TPOC

SOW, Section V

shall be required to update, and provide to the Government the updated schedule 15 days prior to the start of each option period.

TPOC

SOW, Section IV

TPOC

SOW,

Section III

TPOC

Reference

FAR 52.228-5

52.223-3 Alt 1.

TPOC

SOW, Section II and FAR 52.223-1 Alt 1

TPOC

Reference

CAR 52.237-71

Identified in FAR 52.223-2.

TPOC

Reference FAR Clause 52.223-2

IX. INVOICES

Payment will be based on receipt or proper invoice, satisfactory contract, and guidelines in FAR 32.9 Prompt Payment

Contractor shall email invoices with authorized signature, digitally signed with back up documentation as required to TPOC as follows:

Richard Okulski Phone: 803-766-6391 Email: richard.okulski@noaa.gov

A copy of all invoices shall be emailed to the contract administrative office as follows:

Richard Okulski Phone: 803-766-6391 Email: richard.okulski@noaa.gov

The designated payment office for this contract is DOC/NOAA Financial Office Email: WESTERNOPERATIONS@NOAA.GOV

The contractor shall email monthly invoices in arrears to the TPOC. The monthly invoice will be reviewed and if deemed complete by the TPOC, will be emailed to the designated payment office with the receiving report (CD406/OF347) attached and digitally signed by the TPOC. Backup documentation will be maintained by the TPOC.

The Government will return invoices that do not comply with these requirements.