0-FY20_Annual LMR Radio System Technician_PWS_v3.pdf

PERFORMANCE WORK STATEMENT (PWS)

For

Radio System Technician

Hanscom AFB, MA

17 Aug 2020

Prepared By

Base Radio Manager Hanscom AFB, MA 01731

Table of Contents

1.0 Scope

2.0 Requirements

2.1 General Requirements

2.1.1 Safety Requirements

2.1.1.1 Site Coordination

2.1.1.2 Confined Space

2.1.1.3 Accident/Incident Reporting and Investigation

2.1.2 Security Requirements

2.1.2.1 Security Clearance

2.1.2.2 Country Clearance

2.1.3 Environmental Management

2.1.4 Contractor Personnel

2.1.4.1 Project Management

2.1.4.2 Site Point of Contact (POC)

2.1.4.3 Personnel Requirements

2.1.5 In-brief

2.1.6 Out-brief

2.2 Specific Requirements

2.2.1 Description of Specific Requirement

2.2.2 Site Restoration/Debris Removal

2.2.3 Service Outages

2.2.4 Configuration Management

2.2.5 Identification/Marking

2.2.6 Installation Schedules

2.2.7 Weekly Status Reports

2.2.8 Red-Line and As-Built Drawings

2.2.9 Test and Acceptance/Installation Test Plan

2.2.10 Acceptance/Installation Test Report

2.2.11 Final Acceptance

2.2. 12 Training Plan

3.0 General Information

3.1 Period of Performance

3.2 Place of Performance

3.3 Hours of Operation

3.4 Holidays/Down Days

3.5 Base Support

4.0 Appendices

4.1 Appendix A. Applicable Standards

4.2 Appendix B. List of Deliverables

1.0 1.0 SCOPE. This PWS defines the requirements for the Contractor to assist in the management, maintenance, and training of the LMR system and system end users. This individual shall provide assistance to the Hanscom AFB staff in the operation, maintenance, management, oversight, education, etc., of the LMR system. (Note: the intent of this support is for the provider of the service to be a “doer” not an observer.) The System Technician is to provide overall assistance to the Hanscom AFB Staff. The System Technician is required to be trained and have experience with Motorola P25/Astro 7.18 systems. Duties of the LMR System Technician are identified below.

Points of Contact Land Mobile Radio (LMR) Systems Manager:

Name: Mark Margolis Email: mark.margolis.1@us.af.mil Telephone: 781-225-0035

Government Quality Assurance POC:

Name: Gary Smith Email: gary.smith.58@us.af.mil Telephone: 781-225-0019

Contracting Officer:

Name: Jessica Caissey Email: jessica.caissey.1@us.af.mil Telephone: 781-225-4928

2.0 REQUIREMENTS.

2.1 GENERAL REQUIREMENTS.

2.1.1 Safety Requirements.

2.1.1.1 Site Coordination. The Contractor shall meet with the LMR Systems Manager immediately upon arrival on site for review of the specific safety requirements prior to any installation.

2.1.1.2 Confined Space. The Contractors and Sub-contractors entering spaces on Hanscom AFB are responsible for the safety of their personnel and for their own permit space program as outlined in OSHA 1910.146. All confined space operations must be coordinated with the Base Safety Office prior to start of work. The primary Contractor is responsible for all Sub-contractor confined space operations.

2.1.1.3 Accident/Incident Reporting and Investigation. The Contractor shall record and report all available facts relating to each instance of injury to either Contractor or Government personnel to the Base Safety Office unless otherwise stated in the PWS. The Contractor shall secure the scene of any accident and wreckage until released by the accident investigative authority through the Base POC. If the Government elects to conduct an investigation of the incident, the Contractor shall cooperate fully and assist the Government personnel until the investigation is completed.

2.1.2 Security Requirements.

2.1.2.1 Security Clearances. Stated work and associated products shall be performed at the UNCLASSIFIED level.

2.1.3 Environmental Management. The Contractor shall comply with the most stringent environmental federal, state, and local laws and regulations; and Air Force policies, instructions, and plans. The federal Government is not exempt from compliance with environmental regulations. The Contractor shall maintain an awareness of changing environmental regulatory requirements to avoid environmental deficiencies for activities on Hanscom AFB. The Contractor shall ensure their Sub-contractors comply with these specifications.

2.1.4 Contractor Personnel.

2.1.4.1 Site Point of Contact (POC). The Contractor shall designate the Contractor's on-site team leader and alternate(s) as the Site POC for individual projects in their Site Visit Request Letter. The Site POC or alternate(s) shall be on site during duty hours until project completion.

The Site POC shall be the interface for all work site communications with the Government, including quality, safety, and discrepancy matters.

2.1.4.2 Personnel Requirements. The Site POC, and respective alternate(s) shall be able to read, write, speak, and understand English.

2.1.4.3 Manuals and Practices. The Contractor shall provide the latest version of operation, installation, and maintenance manuals and practices/users guide for each system installed as provided by the original manufacturer with all new equipment.

2.1.5 In-brief. The Contractor shall conduct an in-brief with the site POC or designated representative and other site personnel before the start of implementation. The in-brief shall familiarize the customer with the purpose of the Contractor's visit and coordinate the project schedule (e.g. arrange for required escorts; Base POC schedule; etc.).

2.1.6 Out-brief. The Contractor shall conduct an out-brief with the site POC or designated representative and other site personnel at the conclusion of the implementation. The implementation out-brief shall inform the customer of implementation results and necessary maintenance issues (including warranties).

2.2 SPECIFIC REQUIREMENTS.

2.2.1

The scope of this effort includes assisting in the management, maintenance, and training of the LMR system and system end users. This individual shall provide assistance to the Hanscom AFB staff in the operation, maintenance, management, oversight, education, etc., of the LMR system.

(Note: the intent of this support is for the provider of the service to be a “doer” not an observer.)

The System Technician is to provide overall assistance to the Hanscom AFB Staff. Duties of the LMR System Technician are identified below.

System Technician duties shall include the following:

• Assist the maintenance, update, assignment, and control of all radio identifications to include, block identifications, radio identification numbers, talk group identifications and encryption secure codes used on the system. Coordinate with using activities in order to determine specific programming requirements. Analyze, formulate, and develop system resources to match requirements for complexity and flexibility. Evaluate subscriber units by reading unit data, research radio variables and determine capabilities.

• Assist the LMR Team in loading/programming data into radios, label radios with identifications, and save files of each radio by serial number. Program all radio variables into the Land Mobile Radio System to include, setting priority levels, interconnect capabilities, time allotments, and site authorizations.

• Assist the LMR Team in developing a Standard Operating Procedure (SOP) for meeting the daily requirements of the LMR end users. Assist the LMR Team in developing an SOP to meet the requirements for current/annual events (Exercises etc), special events or future military exercises.

• Provide new customer orientation training on system operation as needed and provide guidance on integration between talk groups and procedures on obtaining authority to share resources.

• The System Technician is required to be trained and have experience with Motorola P25/Astro 7.18 systems.

The Onsite System Technician service is not expected to exceed 20 days of service per year, no more no less.

2.2.2 Site Restoration/Debris Removal. All trash, equipment card board containers, etc. to be removed by Contractor.

2.2.3 Service Outages. The Contractor shall be responsible for preventing any unscheduled (i.e.

cutting or disabling any in-service cables or equipment.), Contractor-caused, interruptions of communications capabilities that are properly identified. The Contractor shall coordinate planned outages with the site POC at least 2 days in advance of the outage if the implementation necessitates disruption of service, (e.g., communications, electrical, or other utilities).

2.2.4 Configuration Management. The Contractor shall perform configuration management of all equipment associated with the completed system. The Contractor shall provide configuration management information to the project manager. The configuration management information shall include, but not be limited to, a list of all components installed by system serial number (hardware), all passwords and if applicable software/IOS. The Contractor shall also provide schematics and wiring diagrams incorporating the new equipment and cabling into the existing configuration. The Contractor shall provide catastrophic failure recovery instructions including equipment initial and operational configuration instructions.

2.2.5 Identification/Marking. The Contractor shall clearly mark all Contractor-Furnished Property and Equipment (CFP/CFE) with their company's name. The Contractor shall place an easily read, very visible, sign (minimum 8.5" x 11") on large containers, construction equipment, or un-manned rental vehicles while on the Government installation indicating the company name and both the Contractor and Site POC's names and local telephone numbers.

2.2.6 Installation Schedules. The Contractor shall provide a complete milestone schedule that denotes project activities to include time-phased start and completion dates for the project and sub-projects associated with the installation of the components and system.

2.2.7 Status Reports. The Contractor shall prepare a Status Report only in the event problems are encountered, and other topics necessary/beneficial to ensure success and timely completion of the contract requirements.

2.2.8 Red-Line and As-Built Drawings. The Contractor shall submit drawings showing the as-built configuration in format specified by project manager. The Contractor shall provide As-Built Rack Elevation, Inside Cable Plant and Outside Cable Plant drawings.

2.2.9 Test and Acceptance/Installation Test Plan. The Contractor shall provide a detailed test plan as to how the system shall be tested to demonstrate to the Government that the system is fully operational and meets or exceeds the specified requirements and that the system is fully ready to be placed into service. The Contractor shall test the system to demonstrate to the Government quality assurance evaluation of the system. These tests shall be accomplished prior to the system being placed into service.

2.2.10 Acceptance/Installation Test Report. The Contractor shall provide an installation test report of the results of the testing accomplished under the installation test plan.

2.2.11 Final Acceptance. The Contractor shall schedule a final project walk-through with the Base POC. This should be scheduled 7 calendar days prior to acceptance.

2.2.12 Training Plan. Upon completion of the installation process, the Contractor shall provide User Training to the designated Site Staff in accordance with the customer requirements. User training shall include step-by-step instructions on the utilization of all features of the new system as well as basic system troubleshooting. The Contractor shall provide operational training to the users and system training to the Operators/Maintainers as needed. Instructional sessions shall be permitted to be videotaped for future training purposes. The Government shall retain the right to duplicate and distribute the training material for future training purposes. This training shall include setup, configuration, operations, and user diagnostic, repair and replacement.

3.0 GENERAL INFORMATION.

3.1 Period of Performance.

Base Year: 1 Sep 2020 – 31 Aug 2021 Option Year 1: 1 Sep 2021 – 31 Aug 2022 Option Year 2: 1 Sep 2022 – 31 Aug 2023

The Onsite System Technician service is not expected to exceed 20 days of service per year, no more no less.

3.2 Place of Performance. The place of performance is Hanscom AFB, MA.

3.3 Hours of Operation. The Contractor shall routinely work during normal duty hours of the site. However, mission requirements may necessitate work outside normal hours (nights and/or weekends), especially if existing service must be interrupted. Any site work requested by the Contractor to be performed outside of normal duty hours shall be coordinated with the Base POC at least 2 days in advance.

3.4 Holidays/Down Days. The Contractor shall not perform under this contract on federal holidays or site-unique down-days unless expressly authorized by the CO and coordinated with the base POC.

3.5 Base Support. Coordinate with Base POC for available storage areas. All accountable items secured at all times.

4.0 Appendix B. LIST OF DELIVERABLES.

All deliverables are subject to Government acceptance and approval. They shall meet professional standards and the requirements set forth in this PWS. All deliverables shall be produced using recommended software tools/versions as accepted by the Government. The Contractor shall submit the following deliverables:

Data Item Title As Builts/Code Plugs (as needed) Work Schedule (as needed) Status Reports (as needed) Detailed Test Plans (as needed) Detailed Test Reports (as needed) Detailed Training Plans (as needed)