UNSPSC 43233413: Voice recognition software

Voice recognition software are computer software designed to recognise spoken words. Dragon Speak, Naturally speaking and Voice Xpress are some of the commercially available speech recognition software.

UNSPSC 43233413 Voice recognition software is a Commodity code that encompasses automated speech-to-text transcription, natural-language processing, and related AI-driven conversational applications. State and local governments soliciting under this code are primarily procuring case management system implementations, learning management platforms, ERP and resource-planning solutions, customer service automation, transit dispatch systems, and specialized domain software that incorporates voice or speech interfaces as a component rather than as a standalone product. The issuing-body mix spans state departments (Texas Department of Criminal Justice, Texas Comptroller of Public Accounts, Washington Department of Health), cities (Philadelphia, Tucson, Santa Monica, Atlanta, Newnan, Salem), transit authorities (Alexandria/DASH, Manitowoc), counties (Hillsborough County Florida, Collier County Florida), universities (Kennesaw State, University of Mississippi), and specialized districts (Atlanta Regional Commission). Recent solicitations reveal that the code is tagged inconsistently—many opportunities show minimal voice-recognition specificity despite the code designation; instead, they center on broader software capabilities such as case management, document management, CAD/AVL systems, ERP consolidation, and compliance analytics. Philadelphia appears as a frequent buyer, posting multiple software procurements across Creative Cloud renewals, case management systems, and specialty tools, though few directly exercise voice-recognition capability.

Geographic concentration appears in Texas (TDCJ LMS, Comptroller PolicyLinks, TDI ImageRight, Attorney General Trial Director, Parks & Wildlife ADA compliance, Chainbridge system), Florida (Hillsborough County, Collier County, Pasco County animal services), Washington (DOH SDWIS transition, Military Department CAD-to-CAD), and the mid-Atlantic (Philadelphia, Pennsylvania CAST renewal). Representative recent opportunities include the Texas Department of Criminal Justice RFO 696-TL-26-O020 for a cloud-based Learning Management System serving 35,000 employees (response due August 6, 2026, carrying mandatory 3% VetHUB subcontracting and TX-RAMP Level 2 certification requirements); the Washington State Department of Health RFQQ 26-078 to transition from legacy Sentry to EPA SDWIS State suite with a $2,298,707 budget ceiling (proposals due July 23, 2026, with VetBusiness and small-business scoring preferences); the City of Alexandria RFP 2009 on behalf of DASH for a next-generation CAD/AVL system supporting 115 vehicles with real-time bus tracking and compliance with NIEM and APCO standards (proposals due August 18, 2026, federally funded via CMAQ and RSTP); and the City of Tucson RFP 260218 through the Axia Cooperative for an AI-powered service automation platform estimated at $25 million nationwide volume (proposals due July 13, 2026, under FTA and ARPA terms with HUD Section 3 labor provisions). The code shows substantial activity but limited direct voice-recognition specification; opportunities cluster around integrated software platforms where voice or speech processing may be a feature rather than the primary procurement driver.