NIGP 98487: Terminals, CRTs and Remote Job Entry Devices Rental or Lease

NIGP 98487 Terminals, CRTs and Remote Job Entry Devices Rental or Lease, an Item code, encompasses end-user IT outsourcing services that state and local governments procure to manage desktop systems, virtual workstations, asset tracking, and integrated IT and facility support across their organizations. The Texas Department of Information Resources solicited these services through cooperative contract COOP2026SOL-00009, with responses due October 20, 2026, seeking to serve eligible Texas state agencies, local governments, institutions of higher education, and other qualifying public entities on an indefinite-quantity basis with no minimum purchase guarantees. The scope spans End-User IT Management Services, IT Asset Management, Desktop Outsourcing and Management, Integrated IT and Facility Support, and Miscellaneous Services including digital workplace productivity, security and compliance, break/fix/maintenance, mobility, data management, and Hosted Virtual Desktop services. Respondents must demonstrate compliance with accessibility standards (Accessibility Conformance Reports, Vendor Accessibility Development Services Information Requests, and Policy Driven Adoption for Accessibility self-assessments), maintain a Dun and Bradstreet SER Score of 8 or less, and commit to good faith subcontracting efforts with Texas certified Veteran Heroes United in Business (VetHUB) program participants. The contract term is two years from last signature with one optional two-year renewal and one optional one-year renewal, plus DIR discretion to extend the final renewal by up to twelve months.

Historical sales data demonstrates sustained demand: End-User IT Outsourcing Services generated approximately $24.5 million in FY 2023, $25.3 million in FY 2024, and $29.3 million in FY 2025, with activity concentrated in Texas. DIR recovers administrative costs through a 0.75% fee on all customer purchases. Evaluation weights Service Delivery and Qualifications at 40% and Contract Marketing and Customer Support Plan at 60%. A virtual bidder's conference is scheduled September 22, 2026 at 10:00 a.m. Central Time, with written questions due October 2, 2026 at 2:00 p.m. Central Time.