NIGP 88316: Audiotex Voice Response Systems

NIGP 88316 Audiotex Voice Response Systems (Item) encompasses audio-visual systems, recording infrastructure, and amplification equipment that state and local governments procure for public meeting spaces, courtrooms, and civic facilities. The code captures the design, installation, and technical support of integrated systems that enable live broadcasting, accessibility compliance, and audience engagement — not traditional telephone-based voice response systems. State and local issuing bodies soliciting under this code include municipalities conducting capital projects for council chambers and courtrooms, where audio-visual modernization supports both in-person attendance and remote or archived access to public proceedings. The scope includes microphone arrays, camera systems, closed captioning, hearing-assist devices, live streaming capabilities, and long-term service and support agreements with equipment refresh cycles.

The City of St. Marys, Georgia posted an RFP on June 16, 2026 for audio-visual services in a new joint City Council Chamber and Municipal Court room, with proposals due July 17, 2026. The solicitation specified two options: a baseline configuration with interior recording, amplification, and ADA compliance, and an enhanced option adding individual council-member monitors, YouTube streaming with live captioning, hallway displays, and expanded audio coverage. The city required vendors to demonstrate a minimum of two successfully implemented systems, provide three client references, and offer a five-year equipment refresh cycle with a Service License Agreement for ongoing technical support and repair. Evaluation weighted local government experience (15 points), audio-visual expertise (25 points), service and support capacity (20 points), qualifications (20 points), cost and schedule (10 points), completeness (5 points), and professional reputation (5 points). All contractors and subcontractors must comply with Georgia's E-Verify requirements.