NIGP 88316: Audiotex Voice Response Systems

NIGP 88316 Audiotex Voice Response Systems is an Item code that captures state and local procurement for hosted voice and fax infrastructure, audio-visual systems integration, and related telecommunications services supporting municipal and school operations. Recent solicitations show government buyers acquiring cloud-based hosted voice platforms with E911 compliance, voicemail and call-routing capabilities, fax services, and integrated audio-visual recording and amplification systems for public-facing facilities such as city council chambers and courtrooms. Issuing bodies span school districts, city governments, and regional purchasing cooperatives. Clayton County Public Schools in Georgia has been the most active recent buyer, issuing multiple RFPs for hosted voice and fax services covering approximately 1,879 voicemail users, 300 call handlers, and 900 translated telephone numbers across 67 schools serving over 50,000 students. The City of St. Marys, Georgia solicited audio-visual services for a joint City Council Chamber and Municipal Court room with 12 microphones, two cameras, live closed captioning, hearing-assist devices, and YouTube streaming capability. Vendors must typically demonstrate a minimum of five years of experience in K-12 or similar public-sector environments, provide 24-hour U.S.-based technical support, and meet 99.9 percent uptime guarantees with E911 and ADA compliance.

Georgia dominates recent activity under this code. Clayton County Public Schools posted RFP 005-26 (three related solicitation numbers: RFP00526, RFP00626, PE63110NONST2026000000077) for hosted voice and fax services with a March 18, 2026 proposal deadline and a target service start of July 1, 2026; the district intends one award but reserves the right to make multiple awards or no award, with Small Local Business Enterprise (SLBE) set-aside compliance required and evaluation weighted 25 percent for cost, 25 percent for methodology and technical ability, 15 percent for staff qualifications, 15 percent for prior project performance, and 15 percent for financial capability. The City of St. Marys issued RFP PE66960NONST2027000000057 for audio-visual services with a July 17, 2026 deadline, a pre-bid meeting on July 2, 2026, and evaluation weighted 25 percent for expertise in audio-visual technology, 20 percent for qualifications and range of services, 15 percent for municipal government compliance familiarity, and 10 percent for cost and schedule. Region 7 Purchasing Cooperative in Texas posted an earlier network systems and supplies catalog discount bid (NET2223, due July 26, 2022) with estimated expenditures of $6,437,531 and 36 prior respondents.