Debt Collection Services

The Massachusetts Statewide Contract PRF72 for Debt Collection Services provides comprehensive debt recovery solutions for Commonwealth agencies and eligible governmental entities. The vehicle covers a wide range of non-tax receivables, including fines, fees, licenses, permits, transportation-related debts, parking tickets, and other collectible accounts. Services include traditional debt collection, skip-tracing, legal services, litigation support, and electronic payment processing. Notably, the contract includes specialized services for MassDOT transportation and tolling violations, with vendors authorized to perform targeted debt recovery activities across various government sectors.

The contract is administered by the Massachusetts Operational Services Division (OSD) and features ten debt collection agencies (DCAs) as prime contractors, including The Allen Daniel Associates, F.H. Cann & Associates, Financial Asset Management System, Linebarger Goggan Blair and Sampson, Penn Credit Corporation, Duncan Solutions, Radius Global Solutions, Reliant Capital Solutions, and Transworld Systems Inc. The contract is structured on a contingency fee model, where agencies are paid a percentage of collected debt, with rates varying based on debt age and service complexity. The current contract period runs from February 1, 2025, to January 31, 2030, covering the entire Commonwealth of Massachusetts. Vendors are required to maintain supplier diversity commitments, with diversity program percentages ranging from 2% to 15%, adding an important economic development component to the contract.