CloudCORO Software

The CloudCORO Software License Program (SLP-26-70-0388C) provides California state and local government entities access to a comprehensive suite of business function-specific software and associated services. The contract encompasses nine Software-as-a-Service (SaaS) solutions including Managed Mobility Solutions, Managed Object Ingestion & Processing Solutions, Managed Workflow & Automation Solutions, Managed Automated Service & Helpdesk, Managed Correspondence Solutions, Managed Portal & Smart Data Ingestion Solutions, Managed Constituent Services Solutions, Managed Contact Center Experience Solutions, and Managed Omnichannel Experience Solutions. Additionally, the IDV covers software maintenance and support services, implementation labor across six distinct roles ranging from Implementation Analyst to Senior Program Manager, and training services. All offerings are priced at negotiated discounts from manufacturer's suggested retail price (MSRP) and GSA pricing levels, with implementation labor explicitly limited to implementation services and excluding consulting services.

Innovation Advisory Consulting serves as the prime contractor for this Software License Program, with the California Department of General Services (DGS) Statewide Procurement as the contracting organization. The contract is effective from February 6, 2026, through December 30, 2028, and is available for use by all California state departments, cities, counties, special districts, educational agencies, and local government bodies empowered to expend public funds. The contract structure requires local government agencies to submit quarterly business activity reports and pay incentive fees on orders, while purchase orders must be issued prior to contract expiration. This indefinite delivery vehicle is classified as a Software License Program and covers business software and software maintenance/support services throughout the State of California.