BDO Government Services, LLC (Horne LLP)

This Master Agreement establishes a comprehensive framework for acquiring case management and administrative support services to assist the Florida Division of Emergency Management's Recovery Bureau with Non-Congregate Sheltering (NCS) and State-Managed Direct Housing (DH) missions. Under this IDV, qualified services include staffing a 24/7 contact center, maintaining a digital system of record for applicant tracking and case management, conducting eligibility reviews, providing weekly client case work, collecting occupancy agreements, developing recovery plans, and generating performance reports. These services are designed to support emergency sheltering and housing operations following declared disasters, with specific staffing requirements including defined case worker-to-client ratios (1:20) and supervisor-to-case worker ratios (1:10).

The prime contractor for this Master Agreement is BDO USA, P.C., contracted through the Executive Office of the Governor, specifically the Florida Division of Emergency Management. The contract was awarded on November 2, 2026, with a three-year initial term extending through November 2, 2029 (Contract Number D2939). The contract utilizes a fixed pricing structure during the initial term of $4,127.44 hourly labor per day, plus $25,375.00 monthly for digital system subscription and $121,343.00 one-time customization fees. This indefinite delivery contract applies statewide throughout Florida and operates under Florida law and FEMA regulations applicable to federal disaster recovery funding, with no guaranteed minimum purchase quantity specified.