Staff Aug Contract - Contract # I0825, $85.00 per hour, Job # 1440 Database Analyst Administrator - Advanced for 1,912 hours. Total contract amount…

The Florida Department of Transportation has awarded a Master Agreement (Contract #I0825) to an unnamed prime contractor for professional information technology staffing services. The contract encompasses two distinct line items: a Database Analyst Administrator role at an advanced level, priced at $85.00 per hour for 1,912 hours, with a total value of $162,520.00, and a Customer Support Analyst A role at an entry level, priced at $32.00 per hour for 1,580 hours. The contract period spans from July 21, 2025, through June 30, 2026, with provisions for one potential renewal.

The Customer Support Analyst position, filled by Conner Stevens, involves comprehensive technical support responsibilities including hardware and software troubleshooting, root cause analysis, and customer guidance. Key duties include performing technical service restoration, developing problem prevention checklists, maintaining knowledge and call tracking databases, and providing informal training. The contract's total annual value is $50,560.00, with the staffing services designed to enhance the Department of Transportation's technical support capabilities through skilled professional resources.