To provide ServiceNow professional consulting, development, configurations, implementation, and support services.

The Florida Department of Health has executed a Master Agreement (26010) with an award date of September 26, 2025, and a five-year performance period extending through September 25, 2030. The contract is valued at five hundred fifteen dollars and is intended to provide ServiceNow professional consulting, development, configurations, implementation, and support services. However, the line items enumerated in this award consist exclusively of office supplies and materials, creating a material discrepancy between the stated government description and the actual products detailed in the contract documentation.

The supplies itemized under this Master Agreement include printer toner cartridges (HP 210A series in black, cyan, yellow, and magenta), file folders and envelopes (Staples brand), ballpoint pens (BIC Round Stic), and clasp envelopes in multiple sizes. These office consumables total eight distinct line items with quantities ranging from one to five units per item. The contract structure as a Master Agreement suggests this may serve as a blanket purchasing instrument; however, the current documentation reflects only office supply line items with no indication of ServiceNow consulting services or implementation support as described in the government description.