To provide ServiceNow professional consulting, development, configurations, implementation, and support services.

The Florida Department of Corrections has awarded a Master Agreement (26010) effective September 26, 2025, through September 25, 2030, with a contract amount of $2,571.78. This agreement establishes a framework for the provision of ServiceNow professional consulting, development, configurations, implementation, and support services. The master agreement structure indicates this is an indefinite-quantity vehicle that will govern the terms and conditions for these information technology services throughout the five-year performance period.

The initial line item under this agreement reflects the procurement of two Apple iPad Pro M5 devices (13-inch, 256GB, WiFi, Standard Silver, Model MDYK4LL/A) at a unit price of $1,285.89 each, totaling $2,571.74. These tablets appear to represent the first drawdown against the master agreement and may serve as end-user computing devices to support the ServiceNow implementation and ongoing operations within the Department of Corrections' information technology environment.