To provide ServiceNow professional consulting, development, configurations, implementation, and support services.

The State of Florida Department of Children and Families awarded a Master Agreement contract for ServiceNow professional consulting, development, configurations, implementation, and support services. The agreement, identified as 26010, was executed on September 26, 2025, with a contract completion date of September 25, 2030. The contract value is $79,305.75 for the initial period, with coverage dates specified as May 31, 2026 through May 30, 2027 for the line item related to Software as a Service Enterprise Resource Planning support renewal.

The line item included in this award pertains to SAP Enterprise Support Renewal for licensed software, delivered under the State of Florida's NASPO ValuePoint Software Vendor Agreement Resource program (Contract Reference CTR060025 / 43230000-23-NASPO-ACS). While the prime contractor name is not explicitly identified in the provided documentation, the contracting structure indicates this delivery occurs under the NASPO ValuePoint cooperative purchasing framework, which enables state and local government entities to procure software support and professional services on negotiated terms.