SBA CIO Engineering and Technology Support Services

The Small Business Administration Office of the Chief Information Officer awarded this Master IDIQ on September 5, 2018, to provide IT engineering services for analysis, design, architecture, integration, testing, and implementation of application systems, network infrastructure, Azure, AWS, and Salesforce cloud services, but ordering closed on December 15, 2023, and is no longer active.

The vehicle sustained modest but declining ordering momentum: nine orders in 2018, eight in 2019, two in 2020, and one in 2023, with the most recent order issued on March 9, 2023. Of the $40 million combined ceiling, task orders totaling $36.2 million in potential value have been awarded, with $31 million obligated (86% of combined potential value). All 20 task orders fund SBA OCIO alone; no other federal agencies place orders under this vehicle.

Scope spans engineering and IT support across infrastructure, cloud platforms, and enterprise applications. Recent work includes network operations center support, Salesforce configuration and integration, ServiceNow configuration, login.gov portal implementation, Windows 10 and Office 365 deployment, voice over internet protocol systems, enterprise architecture, enterprise data management, and capital planning and investment control strategic program support. Task orders show a mix of firm fixed price and time-and-materials pricing.

World Services LLC dominates the awardee base, holding nine of 20 orders worth $25.9 million in combined potential value (71% of the vehicle's total potential value). Alpha Omega Integration LLC holds six orders for $6.5 million, and Cloudfirstjv LLC holds five orders for $3.9 million. The three primes account for all awarded work. Ninety percent of orders carry no set-aside designation; the remaining 10% (two orders) are competitive 8(a), including the single largest order—a $5.5 million network operations center delivery order awarded March 9, 2023, to an 8(a) firm.

Task-order values range from $1,500 to $5.5 million, with durations typically 6 to 18 months. Larger, complex orders like enterprise architecture and NOC support generally run to $10 million in ceiling value, while smaller, scoped engagements (strategic planning, migration analysis, UPS requirement analysis) run well below $1 million.

With ordering closed for over two years, pursuit of this vehicle is not viable.

This IDIQ provides support to the Small Business Administration Office of the Chief Information Officer in the execution of IT engineering services. These services include the analysis, design, architecture, integration, testing, and implementation of new and existing technology services. These services will be concentrated primarily on application systems and network WAN/LAN infrastructure, Azure, AWS, and Salesforce cloud services, IT projects and applications. These include shared services, cloud services, and applications - either commercially available and/or developed in-house.