Patient Centered Community Care (PC3)

The Patient Centered Community Care (PC3) Master Indefinite Delivery/Indefinite Quantity (IDIQ) contract is a comprehensive healthcare services vehicle designed to expand veterans' access to medical care through community-based providers when VA facilities cannot provide timely or necessary services. The contract enables the Department of Veterans Affairs (VA) to coordinate and deliver healthcare services to veterans by leveraging a network of non-VA healthcare providers across multiple regions. Under this vehicle, contractors manage complex healthcare administration tasks including provider network management, claims processing, care coordination, reporting, and overall program support for the VA's community care initiatives.

The majority of task orders under this vehicle have been awarded to two prime contractors - Triwest Healthcare Alliance Corp and Health Net Federal Services, LLC - with Triwest receiving significantly more delivery orders. Typical task orders range from $100,000 to over $1 billion, with performance periods generally spanning multiple years and terminating on March 31 of various years. Most delivery orders are fixed-price incentive contracts focused on express reporting services, medical expenditure tracking, care coordination, and administrative support for the VA's Office of Community Care. The contracts consistently do not use set-aside designations, and primary performance locations include Phoenix, Arizona and Rancho Cordova, California. The task orders frequently involve generating comprehensive reports on healthcare utilization, processing claims, and supporting the VA's broader strategy of expanding veterans' healthcare access through community-based providers.