Patient Centered Community Care (PC3)

The Department of Veterans Affairs Headquarters established the Patient Centered Community Care master IDIQ on September 3, 2013, to coordinate care for Veterans through a network of VA and non-VA providers when VA facilities cannot deliver needed specialty services. The ordering period closed on September 30, 2020, and no new task orders may be placed against this vehicle.

The vehicle is no longer pursuing new work. The most recent task order was awarded on March 7, 2023, but ordering ceased nearly six years ago. While some task orders extending into 2026 remain in performance, the master IDIQ itself has expired for new ordering.

The portfolio reflects two prime contractors: Triwest Healthcare Alliance Corp, which holds 101 of 143 task orders with $34.28 billion in combined potential value, and Health Net Federal Services, LLC, with 42 orders and $18.22 billion in combined potential value. Triwest dominates the vehicle, capturing roughly 65% of potential value. The Veterans Health Administration's Veterans Integrated Service Network 19 is the largest customer, funding 89 orders valued at $39.17 billion; VA Headquarters placed 52 orders valued at $13.32 billion. All 143 task orders carry no set-aside designations and are priced on a fixed-price incentive or firm fixed-price basis.

Task orders span community care coordination services, quarterly healthcare spend reporting, call center operations, provider network implementation, and related administrative functions. The combined potential value of all awarded task orders is $52.5 billion, with $24.31 billion obligated as of the portfolio snapshot (46% of potential value). Task-order ceilings have ranged from approximately $100,000 for specialized functions to $1.4 billion for quarterly healthcare spend reports. Orders declined sharply in 2023, with only two awarded in that year against an average of 13–15 per year during 2019–2020. Place of performance is nationwide across VA Medical Centers and regional Veterans Integrated Service Networks.

PCCC is intended to provide Veterans coordinated, timely access to high quality care from a comprehensive network of VA and non-VA providers. Through contractual agreements, VA will enhance opportunities for collaboration with non-VA providers. The contracts will ensure Veterans receive coordinated, evidence-based care through non-VA providers when VA facilities are not able to provide needed specialty care. The contracts will be available for all VA Medical Centers throughout the Veterans Health Administration and will be centrally supported by the VHA Chief Business Office.