Information Technology Support Services

The National Institutes of Health established a Master BPA for Information Technology Support Services to the National Heart, Lung, and Blood Institute (NHLBI) through the Information Technology and Applications Center (ITAC) on January 10, 2018, with a shared ceiling of $214 million. Ordering under this vehicle closed on January 9, 2023, and is no longer accepting new task orders.

The vehicle is no longer active for new ordering. The most recent task order was awarded September 30, 2022, approximately three years and nine months ago. Activity peaked in 2018, 2021, and 2022, with four orders each year, then declined to zero after the ordering period closed. Of the $234.8 million combined potential value across 15 task orders, $208.6 million (89%) has been obligated.

Awarded work spans service desk support, infrastructure operations and maintenance, custom software application development, clinical trial information management systems, enterprise business intelligence, and software licensing support. Task orders under the vehicle employ labor-hour, time-and-materials, and firm fixed-price pricing, with individual order ceilings ranging from roughly $1.7 million to $111.8 million. The largest single order, awarded April 16, 2021, covers NHLBI service desk, configuration management, and infrastructure operations and maintenance, with a $111.8 million ceiling.

Competition on this vehicle concentrated heavily among a small number of primes. Dlh, LLC dominates by potential value, capturing $166.7 million across three orders (71% of total potential value). General Dynamics Information Technology, Inc. holds five orders worth $29.4 million combined. Leidos, Inc. and Guidehouse Digital LLC each hold three and two orders respectively, at $17.4 million combined potential value each. All 15 task orders were designated unrestricted (no set-aside), and all orders funded NHLBI programs — customer concentration is absolute at a single agency.

Because ordering closed in January 2023, new task-order opportunities under this vehicle are not available. Contractors currently performing should expect completion of remaining work as contract ceilings and performance periods close out through 2026.

IT support services for the National Heart, Lung, and Blood Institute (NHLBI) through the Information Technology and Applications Center (ITAC). Services range from service desk support to the development of custom software applications.