HRSA Electronic Handbooks

The Health Resources and Services Administration (HRSA) awarded a Master IDIQ on September 19, 2012 to develop, maintain, and enhance Electronic Handbooks (EHBs) and integrate them with existing HHS systems, with customer support included; ordering against this vehicle closed on March 26, 2018 and is no longer active.

The vehicle is closed to new orders and no longer viable for pursuit. The last task order was awarded on September 30, 2017, making this vehicle inactive for nearly nine years. HRSA obligated the entire combined potential value of $7.3 million across nine firm-fixed-price delivery orders, with no remaining capacity or ordering authority.

The scope consisted of Electronic Handbook development and maintenance work across multiple HRSA business systems: BHCMIS (Bureau of Primary Health Care Management Information System) business analysis and project support; BPHC (Bureau of Primary Health Care) customer support; Domain II customer support and transition services; and system monitoring and evaluation. All task orders were completed on firm-fixed-price terms ranging from approximately $128 thousand to $2.45 million.

Competition under the vehicle was concentrated among four primes. Edaptive Systems, LLC dominated with four orders totaling $3.8 million (52% of combined potential value). Turning Point Global Solutions LLC held two orders worth $2.4 million. Trusted Mission Solutions Inc. and Digital Infuzion, LLC each held smaller positions. The customer base was entirely HRSA Headquarters; no other federal agencies placed orders. Seven of nine orders (78%) carried no set-aside designation; two orders (22%) were designated Total Small Business.

Ordering velocity declined sharply over the vehicle's life, with three orders placed in 2013 and two in 2012, but only one order in 2015, one in 2017, and none thereafter. Task order values ranged from $128 thousand to $2.49 million, with the largest single order being the OIT EHB Domain II Customer Support delivery order at $2.25 million.

The Health Resources and Services Administration (HRSA) has awarded a Master IDIQ to provide support for a variety of development, maintenance and enhancement efforts that enable HRSA to better utilize the Electronic Handbooks (EHBs) by integrating new business processes into the EHBs or integrating EHBs with existing HHS systems. This contract will also provide customer support for the EHBs.