This Federal Supply Schedule contract, awarded by the General Services Administration's Federal Acquisition Service, provides Automated Contact Center Solutions (SIN 561422) to the federal government. The prime contractor, Disabled Veterans Call Center LLC, a service-disabled veteran-owned small business, offers dedicated contact center representatives, live agents for inbound and outbound services, and interactive voice response (IVR) usage minutes. The contract has a 5-year period of...
This Federal Supply Schedule (FSS) contract, awarded by the General Services Administration's Federal Acquisition Service, provides automated contact center solutions and order-level materials to federal agencies. The $500,000 ceiling value contract was awarded to Savilinx, LLC, a HUBZone certified Small Disadvantaged Business, on October 1, 2019 for a period of performance through September 30, 2024. The contract offers 27 labor categories such as claims representatives, data analysts, and...
This Federal Supply Schedule contract, number 47QTCA23D0070, was awarded by the General Services Administration's Federal Acquisition Service to Compu-Phone Voice & Data, Inc. on April 6, 2023. The contract has a total ceiling value of $475,000 and runs through April 5, 2028. Under this multiple award schedule contract, Compu-Phone Voice & Data, Inc. will provide a range of automated contact center solutions, including VoIP extensions with unlimited US and Canada calling starting at...
The key products and services being delivered under this Federal Supply Schedule contract awarded to Senture LLC, a Teleperformance company, include multichannel contact center and business process outsourcing solutions. Senture has received multiple delivery orders against this contract to provide customer service agents, quality assurance, training, subject matter expertise, team leads, operations management, and systems integration for contact centers supporting various federal agencies...
This Federal Supply Schedule contract, awarded to Singlecomm LLC under number 47QTCA24D0024, provides information technology services and solutions to the Federal Acquisition Service (FAS), a civilian agency within the U.S. government. The contract has a period of performance from November 27, 2023 through November 26, 2028 and a ceiling value of $475,000.00. Under this multiple-award contract, Singlecomm LLC offers automated contact center solutions including agent and supervisor software...
Contact 1 Inc., a woman-owned small business, holds a Federal Supply Schedule contract (GS07F0545W) through the GSA Multiple Award Schedule (MAS) program. This contract enables Contact 1 to provide federal agencies with a range of professional and administrative staffing services, including temporary administrative support, accounting and data analysis, economist services, technical writing, and executive assistance. The contract has a ceiling value of $2,703,453 and a period of performance...
Voicecast Systems Inc., doing business as Intouch Connections, has been awarded a Multiple Award Schedule (MAS) contract by the General Services Administration (GSA) to provide a range of communication and data services. Under the $500,000 contract, the small business prime contractor offers a customizable platform for managing channels like SMS, MMS, voice, and email. These services include an automated notification system, automated phone calling, surveys, and professional voice recording....
This Federal Supply Schedule contract was awarded by the General Services Administration's Federal Acquisition Service to Inspiritec Inc., a non-profit organization and AbilityOne agency, on August 21, 2019. The $700,000 contract, with an ultimate completion date of August 20, 2029, provides federal agencies access to Inspiritec's automated contact center solutions, IT professional services, help desk support, beneficiary support, and inbound customer services. The contract includes various...
The General Services Administration awarded a Multiple Award Schedule (MAS) contract #47QRAA20D002N to Susan Peterson Productions Inc., doing business as The Communication Center, a woman-owned small business. The $5,291,136 contract allows various federal agencies to directly purchase communication training services from The Communication Center, including media training, executive communication coaching, presentation skills development, and crisis communication support. Task orders have been...
The Federal Supply Schedule contract 47QTCA22D00BD was awarded to Tmax Government Solutions LLC, a service-disabled veteran-owned, minority-owned small business, on July 29, 2022. The contract has a ceiling value of $500,000.00 and runs through July 28, 2027. Tmax provides a range of automated contact center solutions under Special Item Number 561422, including artificial intelligence, chatbots, robotic process automation, interactive voice response, and other technologies. The company also...