Multi-channel contact center services
Ended Awarded Last action
- Contract number
- GS00V08PDD0065
- Awardee
-
Leidos, Inc. UEI MYKLJHTX3MM7 Part of Leidos Holdings, Inc.
- Awarding agency
-
Assisted Acquisition Services Region 11
Assisted Acquisition Services, General Services Administration
- Task orders
- 3 $105,031,901 obligated
Award facts
- Opportunity
-
- USA Contact Multichannel Contact Center Services Award Notice · Posted Jul 13, 2007
- Combined order value
- $106,214,536 Current and potential, with all options
- Last date to order 100% complete
- Award type
- Multiple award
- Who can order
- All agencies
- Contracting staff
- Funding agency
- Technology Transformation Service General Services Administration
- NAICS code
- 519190 All Other Information Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 12 offers Negotiated Proposal / Quote
- Pricing
- Order Dependent (IDV only)
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Economy Act FAR subpart 17.5
Award details come from SAM.gov/FPDS.
About this IDV
The General Services Administration awarded a multiple-award indefinite-delivery contract to Leidos, Inc. on March 11, 2008, with a $100,000.00 ceiling for multi-channel contact center services under the USAContact program.
The General Services Administration, procuring on behalf of the Technology Transformation Service (civilian agency), established this vehicle to deliver multi-channel contact center services for federal functions. The contract runs from March 11, 2008, to March 10, 2018.
Task orders issued under this IDIQ demonstrate sustained activity in federal contact center operations. The U.S. Department of Housing and Urban Development issued a $57.5 million delivery order in September 2008 for a call center supporting the Office of Single Family Housing to assist consumers and industry with mortgage concerns, with performance at Fairfax, Virginia. HUD subsequently awarded a $40.8 million delivery order in May 2015 for FHA Resource Center Services at the Single Family Client Management Center, performing at Montgomery Village, Maryland, with an April 2020 completion date. The U.S. Environmental Protection Agency issued a $7.9 million delivery order in September 2011 for support services to the National Service Center for Environmental Publications, with performance at Cincinnati, Ohio, and a September 2016 completion date. All task orders carried firm-fixed-price pricing and no small-business set-aside.
Task orders
| Task order | Ordering agency | Obligated | Awarded |
|---|---|---|---|
| FHA resource center services | Federal Housing Administration Support | $40,744,655 | |
| Support services for the U.S. EPA national service center for environmental publications | Cincinnati Procurement Operations Division (OAM) | $6,748,853 | |
| Call center for SF to assist consumer and industry mortgage concerns. | Federal Housing Administration Support | $57,538,392 |
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Novation Agreement | $0 | |
| Novation Agreement | $0 | |
| Transfer Action | $0 | |
| Change PIID | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Original award | $0 |
Show all 19
Quick answers
Who was awarded contract GS00V08PDD0065?
GS00V08PDD0065 was awarded to Leidos, Inc. by Assisted Acquisition Services Region 11 (Assisted Acquisition Services) on March 11, 2008.
How much is contract GS00V08PDD0065 worth?
Orders under GS00V08PDD0065 have obligated $105,031,901. Their combined current value, with exercised options, is $106,214,536.
How many orders have been placed under contract GS00V08PDD0065?
3 orders have been placed under GS00V08PDD0065, the latest on May 1, 2015.
Which agency awarded contract GS00V08PDD0065?
Assisted Acquisition Services Region 11 (Assisted Acquisition Services) awarded GS00V08PDD0065, with funding from Technology Transformation Service (General Services Administration).
Who can order from contract GS00V08PDD0065?
GS00V08PDD0065 is a multiple award indefinite delivery contract. All agencies can place orders on it.
Is contract GS00V08PDD0065 part of a contract vehicle?
Yes. GS00V08PDD0065 is part of USA Contact Multichannel Contact Center Services.
Was contract GS00V08PDD0065 competed?
The extent of competition for GS00V08PDD0065 was full and open competition. The government received 12 offers.
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