The contractor shall provide the department of labor (DOL), office of the chief information officer (OCIO) with service desk support. All services provided shall be in accordance with the…

Ended Indefinite Delivery Contract Awarded Last action

Contract number
DOLOPS14D0002
Awardee
Awarding agency
Task orders
48 $76,504,523 obligated

Award facts

Opportunity
Combined order value
$78,313,167 Current and potential, with all options
Last date to order 100% complete
IDV ceiling 76% used
$101,250,023.18
Award type
Single award
Who can order
Only the awarding agency
Set-aside
Total Small Business
Competition
Full and Open Competition after exclusion of sources · 11 offers Negotiated Proposal / Quote
Pricing
Firm Fixed Price
Legislative mandates

Award details come from SAM.gov/FPDS.

Description

The contractor shall provide the department of labor (DOL), office of the chief information officer (OCIO) with service desk support. All services provided shall be in accordance with the performance work statement located in section C.

Task orders

Task order Ordering agency Obligated Awarded
This request is for a new ocio enterprise service desk (ESD)task order (#46) for continuance of ESD ticketing. 1605DC20F00084 Office of the Assistant Secretary for Administration and Management $15,492,632
This is a new task order for ESD osec/execsec support 1605DC20F00079 Office of the Assistant Secretary for Administration and Management $492,324
This request is for a new ocio enterprise service desk task order (#45) for after hours and regional support services. 1605DC20F00083 Office of the Assistant Secretary for Administration and Management $2,021,663
Request is for a new ocio enterprise service desk task order (#44) for itsm remedy and servicenow maintenance support. 1605DC20F00082 Office of the Assistant Secretary for Administration and Management $2,121,754
Request for a new enterprise service desk (ESD)task order (47) for tier 2 services for OSHA. Task order is to provide… 1605DC20F00085 Office of the Assistant Secretary for Administration and Management $406,446
This is a new task order for ESD osec/execsec support 1605DC19F00075 Office of the Assistant Secretary for Administration and Management $281,328
This request is for a new ocio enterprise service desk task order (#40) for after hours and regional support… 1605DC19F00080 Office of the Assistant Secretary for Administration and Management $1,382,749
Request is for a new ocio enterprise service desk task order (#39) for itsm remedy and servicenow maintenance… 1605DC19F00073 Office of the Assistant Secretary for Administration and Management $847,880
Request for a new enterprise service desk (ESD)task order (42) for tier 2 services for OSHA. Task order is to provide… 1605DC19F00078 Office of the Assistant Secretary for Administration and Management $232,255
This request is for a new ocio enterprise service desk (ESD)task order (#41) for continuance of ESD ticketing. POP… 1605DC19F00072 Office of the Assistant Secretary for Administration and Management $9,079,557
To provide for dedicated tier 2 support services (also known as desk-side/white glove support) 1605DC18F00267 Office of the Assistant Secretary for Administration and Management $169,969
Relocation of existing equipment to make space for a new equipment rack system and installation of new fiber… 1605DC18F00127 Office of the Assistant Secretary for Administration and Management $1,235
This request is for a new ocio enterprise service desk task order (#33) for after hours and regional support… 1605DC18F00086 Office of the Assistant Secretary for Administration and Management $1,161,417
This request is for a new ocio enterprise service desk (ESD)task order (#35) for ticketing. POP: 3/1/18 - 2/28/19 1605DC18F00088 Office of the Assistant Secretary for Administration and Management $8,800,026
Request for a new enterprise service desk (ESD), task order #32, for tier 2 services for OSHA. Task order is to provide… 1605DC18F00081 Office of the Assistant Secretary for Administration and Management $338,773
Request is for a new ocio enterprise service desk task order (#34) for itsm remedy and servicenow maintenance… 1605DC18F00084 Office of the Assistant Secretary for Administration and Management $915,299
Request for a new ocio enterprise service desk (ESD) task order (#31) for special projects (tier 2 services for… 1605DC18F00026 Office of the Assistant Secretary for Administration and Management $212,747
ESD T29 special projects task (consolidation AFT HRS & regional support) 1605DC17T00054 Office of the Assistant Secretary for Administration and Management $669,326
New task order against internal IDIQ contract for ticketing services. 1605DC17T00057 Office of the Assistant Secretary for Administration and Management $4,458,718
This request is for a new enterprise service desk task order (#27) in support of the usmt - remedy application and… 1605DC17T00052 Office of the Assistant Secretary for Administration and Management $542,955
Request for a new enterprise service desk task order (#30)for tier 2 services for OSHA. 1605DC17T00055 Office of the Assistant Secretary for Administration and Management $190,173
The purpose of this modification is to DE-obligate excess funds in the amount of $3,881.24 from order 1605DC17T00001. Office of the Assistant Secretary for Administration and Management $4,234
Enterprise service desk - access management assessment to #25 DOLOPS16T00122 Office of the Assistant Secretary for Administration and Management $243,979
Enterprise service desk - usmt remedy integration and support to #24 DOLOPS16T00103 Office of the Assistant Secretary for Administration and Management $547,761
Enterprise service desk - after hours service desk support (24/7) to #21 DOLOPS16T00097 Office of the Assistant Secretary for Administration and Management $450,057
Enterprise service desk - ticketing (to #22) DOLOPS16T00095 Office of the Assistant Secretary for Administration and Management $7,525,970
Regional support (to #20) DOLOPS16T00093 Office of the Assistant Secretary for Administration and Management $606,708
Enterprise service desk - tier 2 services for OSHA in the national office to #23 DOLOPS16T00099 Office of the Assistant Secretary for Administration and Management $285,849
Enterprise service desk ebsa post stabilization expansion support DOLOPS16T00081 Office of the Assistant Secretary for Administration and Management $100,160
Enterprise service desk equipment life cycle management to #19 DOLOPS16T00075 Office of the Assistant Secretary for Administration and Management $1,162,589
Regional switch install support (to #16) DOLOPS16T00073 Office of the Assistant Secretary for Administration and Management $653
Oalj transition (to #17) DOLOPS16T00072 Office of the Assistant Secretary for Administration and Management $54,968
Enterprise service desk - agency transition ebsa DOLOPS16T00003 Office of the Assistant Secretary for Administration and Management $73,129
Enterprise service desk - regional support services DOLOPS15T00136 Office of the Assistant Secretary for Administration and Management $597,955
Enterprise service desk - ongoing ticketing DOLOPS15T00149 Office of the Assistant Secretary for Administration and Management $8,202,616
Enterprise service desk - after hours service desk support (24/7) DOLOPS15T00150 Office of the Assistant Secretary for Administration and Management $167,777
Enterprise service desk - tier 2 support allocated to OSHA DOLOPS15T00140 Office of the Assistant Secretary for Administration and Management $210,485
Agency transition - OSHA DOLOPS15T00124 Office of the Assistant Secretary for Administration and Management $115,655
Enterprise service desk regional switch and DXI install support DOLOPS15T00099 Office of the Assistant Secretary for Administration and Management $5,896
Enterprise service desk equipment life cycle management DOLOPS15T00096 Office of the Assistant Secretary for Administration and Management $700,401
Enterprise service desk - agency transition - ETA DOLOPS15T00083 Office of the Assistant Secretary for Administration and Management $174,337
ESD regional support DOLOPS15T00081 Office of the Assistant Secretary for Administration and Management $190,704
Transition task to incorporate msha help desk into the ocio enterprise service desk DOLOPS15T00053 Office of the Assistant Secretary for Administration and Management $168,554
New enterprise service desk task order (#4) for regional support DOLOPS15T00043 Office of the Assistant Secretary for Administration and Management $189,481
Transition of the ditms help desk DOLOPS15T00021 Office of the Assistant Secretary for Administration and Management $666,866
Ocio enterprise service desk task order DOLOPS15T00006 Office of the Assistant Secretary for Administration and Management $3,415,235
After hour support DOLOPS15T00007 Office of the Assistant Secretary for Administration and Management $146,664
Service desk support DOLOPS14T00036 Office of the Assistant Secretary for Administration and Management $676,614
Show all 48

Transactions

Action Obligated Date
Supplemental Agreement for work within scope 12 $0
Exercise an Option 11 $0
Other Administrative Action 10 $0
Other Administrative Action 9 $0
Exercise an Option 8 · Enterprise service desk $0
Supplemental Agreement for work within scope 7 · Raise ceiling in the amount of $24,012.41 due to increase in health and welfare fringe benefits rates for SCA wage determination $0
Exercise an Option 6 · Exercise option period 3 $0
Supplemental Agreement for work within scope 5 · Contract modification $0
Exercise an Option 4 · Enterprise service desk - option period two $0
Other Administrative Action 3 · Enterprise service desk $0
Exercise an Option 2 · Exercise option year one (1) $0
Supplemental Agreement for work within scope 1 $0
Original award $0
Show all 13

Quick answers

Who was awarded contract DOLOPS14D0002?

DOLOPS14D0002 was awarded to Nuaxis LLC by Office of the Assistant Secretary for Administration and Management (Department of Labor) on August 4, 2014.

How much is contract DOLOPS14D0002 worth?

Orders under DOLOPS14D0002 have obligated $76,504,523. Their combined current value, with exercised options, is $78,313,167. DOLOPS14D0002's own ceiling is $101,250,023.

How many orders have been placed under contract DOLOPS14D0002?

48 orders have been placed under DOLOPS14D0002, the latest on February 28, 2020.

Who can order from contract DOLOPS14D0002?

DOLOPS14D0002 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.

Was contract DOLOPS14D0002 competed?

The extent of competition for DOLOPS14D0002 was full and open competition after exclusion of sources. The government received 11 offers. It was set aside: Total Small Business.

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