Non-VA community healthcare claims processing & provider customer service contact center
Ended Indefinite Delivery Contract Awarded Last action
- Contract number
- 36C79119D0007
- Awardee
-
Signature Choice, LLC UEI FQGHTNZ5MTN5
- Awarding agency
-
Headquarters
Department of Veterans Affairs
- Task orders
- 10 $538,446,956 obligated
Award facts
- Opportunity
-
- 36C79118R0009 Solicitation number
- Non-VA Community Care Claims Processing and Provider Customer Service Contact Center Award Notice · Posted Mar 6, 2019
- Non-VA Community Care and CHAMPVA Claims Processing Support Solicitation · Posted Oct 11, 2018
- Combined order value
-
- $547,765,828 Current, with exercised options
- $1,142,703,064 Potential, with all options
- Last date to order 100% complete
- IDV ceiling 98% used
- $550,000,000.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- Funding agency
- Veterans Integrated Service Network 19 Veterans Health Administration, Department of Veterans Affairs
- NAICS code
- 524292 Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
- PSC
- R499 Support- Professional: Other
- Set-aside
- Service-Disabled Veteran-Owned Small Business
- Competition
- Full and Open Competition after exclusion of sources · 5 offers Negotiated Proposal / Quote
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
Award details come from SAM.gov/FPDS.
About this IDV
The U.S. Department of Veterans Affairs (VA) Veterans Health Administration (VHA) awarded a $550 million indefinite delivery contract to Signature Choice, LLC, a veteran-owned small business, to provide non-VA community healthcare claims processing and provider customer service contact center services. This contract, which runs through March 2024, is part of VHA's Veterans Integrated Service Network 19 vehicle that serves veterans in the Mid-Atlantic region. Under this contract, Signature Choice has been issued multiple firm fixed price delivery orders valued at over $157 million to efficiently process healthcare claims and address provider inquiries for services obtained by veterans outside of the VA healthcare system. The work is performed in Virginia, and no subcontractors have been identified. This contract supports VHA's mission to administer benefits and services to eligible veterans.
The contracted services aim to assist VHA with processing non-VA medical claims and providing customer service to community healthcare providers through Signature Choice's claims processing and call center operations. This centralized contact center model helps VHA manage the healthcare claims and inquiries for veterans receiving care outside of the VA system. The indefinite delivery contract and associated task orders do not utilize any small business set-asides, though Signature Choice qualifies as a veteran-owned small business.
Task orders
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Funding Only Action | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Change Order | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $0 |
Show all 23
Quick answers
Who was awarded contract 36C79119D0007?
36C79119D0007 was awarded to Signature Choice, LLC by Headquarters (Department of Veterans Affairs) on March 6, 2019.
How much is contract 36C79119D0007 worth?
Orders under 36C79119D0007 have obligated $538,446,956. Their combined current value, with exercised options, is $547,765,828. Their combined potential value, with all options, is $1,142,703,064. 36C79119D0007's own ceiling is $550,000,000.
How many orders have been placed under contract 36C79119D0007?
10 orders have been placed under 36C79119D0007, the latest on May 8, 2023.
Which agency awarded contract 36C79119D0007?
Headquarters (Department of Veterans Affairs) awarded 36C79119D0007, with funding from Veterans Integrated Service Network 19 (Veterans Health Administration).
Who can order from contract 36C79119D0007?
36C79119D0007 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.
Was contract 36C79119D0007 competed?
The extent of competition for 36C79119D0007 was full and open competition after exclusion of sources. The government received 5 offers. It was set aside: Service-Disabled Veteran-Owned Small Business.
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