The U.S. Department of Veterans Affairs (VA) Veterans Health Administration (VHA) awarded a $550 million indefinite delivery contract to Signature Choice, LLC, a veteran-owned small business, to provide non-VA community healthcare claims processing and provider customer service contact center services. This contract, which runs through March 2024, is part of VHA's Veterans Integrated Service Network 19 vehicle that serves veterans in the Mid-Atlantic region. Under this contract, Signature Choice has been issued multiple firm fixed price delivery orders valued at over $157 million to efficiently process healthcare claims and address provider inquiries for services obtained by veterans outside of the VA healthcare system. The work is performed in Virginia, and no subcontractors have been identified. This contract supports VHA's mission to administer benefits and services to eligible veterans.
The contracted services aim to assist VHA with processing non-VA medical claims and providing customer service to community healthcare providers through Signature Choice's claims processing and call center operations. This centralized contact center model helps VHA manage the healthcare claims and inquiries for veterans receiving care outside of the VA system. The indefinite delivery contract and associated task orders do not utilize any small business set-asides, though Signature Choice qualifies as a veteran-owned small business.
Generated 10/31/24, 9:03 AM