HQ telephone maintenance contract

Active Indefinite Delivery Contract Awarded Last action

Contract number
28321324D00060004
Awardee
Awarding agency
Task orders
4 $7,309,450 obligated

Award facts

Opportunity
Combined order value
$7,309,450 Current and potential, with all options
Last date to order 97% complete
IDV ceiling 25% used
$29,625,877.59
Award type
Single award
Who can order
Only the awarding agency
Set-aside
No set-aside
Competition
Not Competed · 1 offer Only One Source
Pricing
Firm Fixed Price

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

The Social Security Administration awarded a single-award indefinite-delivery contract to Tyto Athene, LLC for $29,625,877.59 on December 18, 2023, with ultimate completion on November 25, 2026. The contract recompetes HQ telephone system maintenance and supports the agency's telecommunications infrastructure modernization, including Microsoft Teams Voice implementation and migration.

Place of performance is Baltimore, Maryland and Herndon, Virginia, with work performed at SSA headquarters and field and regional offices nationwide. The originating solicitation, posted June 26, 2023, sought comprehensive telephone system maintenance covering hardware, software, devices, and related telecommunications infrastructure support.

The contract has been executed through multiple delivery orders in the current performance period. In February 2026, SSA issued a $5.1 million order for HP Poly phones and wall mounts to equip approximately 1,500 SSA field and regional offices with Microsoft-certified devices for Teams Voice. In September 2024, a $1.84 million delivery order procured wireless headsets. An April 2025 order valued at $356,444.40 covered session border controller hardware and software for HTS upgrade and refresh. Most recently, on September 6, 2026, SSA awarded a $12,481.02 order for Session Border Controller maintenance services, completing the contract period through November 25, 2026.

Tyto Athene, operating as Black Box Network Services, is a for-profit limited liability corporation headquartered in Reston, Virginia, and a subsidiary of Arlington Capital Partners IV, L.P.

Task orders

Task order Ordering agency Obligated Awarded
To procure session border controller (SBC) maintenance 28321326FDS030039 Social Security Administration $12,481
To purchase HP poly phones and wall mounts for the MS teams PBX project microsoft teams voice (MTV) requires… 28321326FDS030032 Social Security Administration $5,100,385
To order session border controllers hardware and software off contract 28321324D00060004 28321325FDS030073 Social Security Administration $356,444
Order for wireless headsets off the HQ telephone maintenance contract 28321324FDS030188 Social Security Administration $1,840,140

Transactions

Action Obligated Date
Supplemental Agreement for work within scope P00021 $0
Supplemental Agreement for work within scope P00020 · The purpose of this modification is to extend the MS teams implementation through 09/15/2026 to allow additional time for tyto to complete the microsoft teams… $0
Funding Only Action P00019 · The purpose of this modification is to fully fund the contract through november 25, 2026 in accordance with the terms and conditions of contract… $2,633,349
Funding Only Action P00018 · Obligate the funding for clin 0011. $1,333,316
Supplemental Agreement for work within scope P00017 · The purpose of this modification is to update the technology that SSA's headquarter telephony service provider, tyto, implements and manages. Additionally, this… $2,747,111
Funding Only Action P00016 · The purpose of this modification is to incrementally fund OY2 for an additional 2 months. $658,337
Exercise an Option P00015 · Exercise option year 2 HQ telephone maintenance contract $658,337
Other Administrative Action P00014 $0
Funding Only Action P00013 $2,246,412
Funding Only Action P00012 $320,916
Funding Only Action P00011 $641,832
Exercise an Option P00010 $320,916
Supplemental Agreement for work within scope P00009 $0
Supplemental Agreement for work within scope P00008 $0
Funding Only Action P00007 $3,754,848
Other Administrative Action P00006 -$3,754,848
Supplemental Agreement for work within scope P00005 $0
Supplemental Agreement for work within scope P00004 $0
Funding Only Action P00003 $2,503,232
Funding Only Action P00002 $312,904
Funding Only Action P00001 $312,904
Original award $625,808
Show all 22

Quick answers

Who was awarded contract 28321324D00060004?

28321324D00060004 was awarded to Tyto Athene, LLC by Social Security Administration on December 18, 2023.

How much is contract 28321324D00060004 worth?

Orders under 28321324D00060004 have obligated $7,309,450. 28321324D00060004's own ceiling is $29,625,878.

How many orders have been placed under contract 28321324D00060004?

4 orders have been placed under 28321324D00060004, the latest on September 6, 2026.

Who can order from contract 28321324D00060004?

28321324D00060004 is a single award indefinite delivery contract. Only the awarding agency can place orders on it.

Was contract 28321324D00060004 competed?

The extent of competition for 28321324D00060004 was not competed. The government received 1 offer.

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