Forest service customer contact center

Ended Awarded Last action

Contract number
AG7604B080006
Awardee
Awarding agency
Task orders
17 $44,687,202 obligated

Award facts

Combined order value
  • $44,882,202 Current, with exercised options
  • $42,537,382 Potential, with all options
Last date to order 100% complete
NAICS code
443120 Computer and Software Stores
Set-aside
No set-aside
Competition
Full and Open Competition Multiple Award, Fair Opportunity
Pricing
Order Dependent (IDV only)
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

This Blanket Purchase Agreement (BPA) was awarded by the U.S. Department of Agriculture's Forest Service to International Business Machines Corporation (IBM) for the provision of Customer Contact Center (CCC) services. The BPA, valued at $0 with no ceiling, was awarded on September 5, 2008 and has an ultimate completion date of January 31, 2014. Under this IDV, IBM has been issued multiple BPA calls for services such as Tier 1 IT support, customer help desk, and user helpdesk for interagency incident applications. The total value of the BPA calls issued to date exceeds $20 million, with the largest call valued at $6.8 million. The services are primarily performed in Colorado, with some work done in Missouri and Georgia. This BPA allows the Forest Service to efficiently procure IBM's customer service and IT support capabilities to operate and maintain the agency's CCC and related systems, supporting critical missions across the federal government.

Task orders

Task order Ordering agency Obligated Awarded
IBM tier 1 support AG3144K140024 Office of the Chief Financial Officer $270,000
FY14 TSD SDO IBM tier 1 contract support tracking: SRV23, 14-SRV-TSD-008 POP: 01/01/14 03/31/14 REF USDA CRQ 662677 AG3144K140020 Office of Procurement and Property Management $283,923
Icam customer help desk BPA call on USDA-wide help desk BPA AG3144K130030 Office of the Chief Financial Officer $876,073
Its-TSD customer help desk BPA call on USDA-wide help desk BPA AG3144K130029 Office of the Chief Financial Officer $650,351
Contract#:AG-7604-TBD, contractor:IBM corp., project: customer help desk contract, action: BPA call 0006 task order… AG7604K130003 Acquisitions (WO) $6,063,143
AAP#non-CIO - USDA, contract#: AG-7604-K-12-0006, contractor: IBM corp., project: CHD, contract action: MOD contract… AG7604K120008 Acquisitions (WO) $166,372
AAP#non-CIO, contract#: AG-7604-B-08-0006(?), contractor: IBM corp., project: CHD, contract action: MOD contract POP… AG7604K120006 Acquisitions (WO) $240,989
AAP#:SM5PE1 contract#:AG-7604-TBD, contractor:IBM corp., project: customer help desk contract, action: BPA call 0005… AG7604K120002 Acquisitions (WO) $6,829,181
User helpdesk services for interagency incident applications (IIA helpdesk) AG024BK110011 National Interagency Fire Center (FAM) $3,080,043
Contract: AG-7604-K-11-0002, contractor IBM, scope: customer helpdesk - PCR: 2011-0001, action: new BPA call… AG7604K110005 Acquisitions (WO) $3,465
Contract#: AG-7604-TBD, contractor: IBM corp., project: customer help desk contract, action: exercise BPA call 0004 and… AG7604K110002 Acquisitions (WO) $6,783,563
User HELPDESK services for interagency incident applications (HELPDESK) unless otherwise specified in the statement… AG024BK100004 National Interagency Fire Center (FAM) $1,245,652
Customer helpdesk - PCR 2010-0001, support to national university east AG7604K100009 Acquisitions (WO) $14,245
CHD funding for contact band thru 9/31/10 AG7604K100003 Acquisitions (WO) $7,589,472
Customer help desk BPA call 0002 FFP contact band for the period 2/1/09-2/28/09, BPA call 0009 no cost (AAP-SV4) AG7604K090011 Acquisitions (WO) $8,260,157
Forest service customer contact center helpdesk (clin 1001-a) AG7604K090001 Acquisitions (WO) $547,381
Forest service customer contact center helpdesk transition (clin 7001) AG7604K080040 Acquisitions (WO) $1,783,194
Show all 17

Transactions

Action Obligated Date
Supplemental Agreement for work within scope 8 $0
Exercise an Option 7 $0
Supplemental Agreement for work within scope 6 · Customer help desk the purpose of this modification is to allow other USDA agencies to issue orders off the CHD BPA. 1. This modification provides guidance… $0
Supplemental Agreement for work within scope 5 · Customer help desk $0
Exercise an Option 4 · Exercise option year 5 of the customer help desk (CHD) $0
Supplemental Agreement for work within scope 3 · Restablish the notice to proceed date for the full operating capability $0
Supplemental Agreement for work within scope 2 · Change performance dates $0
Supplemental Agreement for work within scope 1 · FS customer help desk $0
Original award $0

Quick answers

Who was awarded contract AG7604B080006?

AG7604B080006 was awarded to International Business Machines Corporation by Acquisitions (Washington Office) on September 5, 2008.

How much is contract AG7604B080006 worth?

Orders under AG7604B080006 have obligated $44,687,202. Their combined current value, with exercised options, is $44,882,202. Their combined potential value, with all options, is $42,537,382.

How many orders have been placed under contract AG7604B080006?

17 orders have been placed under AG7604B080006, the latest on January 14, 2014.

Is contract AG7604B080006 under another contract?

Yes. AG7604B080006 is a blanket purchase agreement under GS35F4984H, a federal supply schedule.

Was contract AG7604B080006 competed?

The extent of competition for AG7604B080006 was full and open competition.

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