Blanket Purchase Agreement GS35F4984H-AG7604B080006

Award Date 9/5/08
Last Date to Order 1/31/14
Federal Agency
Acquisitions
Federal Contract Vehicle
Pricing Type
Order Dependent (IDV only)
Legislative Mandate
Service Contract Act
National Interest Action
None
Award Type
Not listed
Primary Consortia Member
Not listed
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This Blanket Purchase Agreement (BPA) IDV was awarded by the U.S. Department of Agriculture (USDA) Forest Service Acquisitions to the prime contractor, International Business Machines Corporation (IBM), a large information technology company. The contract, with an overall ceiling of $0, consists of multiple firm-fixed price task orders spanning a range of IT services and solutions to support the Forest Service's operations and information systems. The task orders cover a variety of services,...
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  • GS35F4984H
    Federal Supply Schedule
  • GS35F4984H-AG7604B080006
    Blanket Purchase Agreement
  • 17
    Federal Contract Awards

This Blanket Purchase Agreement (BPA) was awarded by the U.S. Department of Agriculture's Forest Service to International Business Machines Corporation (IBM) for the provision of Customer Contact Center (CCC) services. The BPA, valued at $0 with no ceiling, was awarded on September 5, 2008 and has an ultimate completion date of January 31, 2014. Under this IDV, IBM has been issued multiple BPA calls for services such as Tier 1 IT support, customer help desk, and user helpdesk for interagency incident applications. The total value of the BPA calls issued to date exceeds $20 million, with the largest call valued at $6.8 million. The services are primarily performed in Colorado, with some work done in Missouri and Georgia. This BPA allows the Forest Service to efficiently procure IBM's customer service and IT support capabilities to operate and maintain the agency's CCC and related systems, supporting critical missions across the federal government.

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