BPA for call orders when a disaster occurs for turnkey call center support & temporary call agents in handling up to 147,000 production hours per week.
Active Awarded Last action
- Contract number
- 70FBTX21A00000001
- Awardee
-
General Dynamics Information Technology, Inc. UEI SMNWM6HN79X5 Part of General Dynamics Corp
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Task orders
- 12 $263,548,208 obligated
Award facts
- Opportunity
-
- 70FBTX21Q00000008 Solicitation number
- Combined order value
-
- $264,448,208 Current, with exercised options
- $272,174,528 Potential, with all options
- Last date to order 97% complete
- IDV ceiling 100% used
- $263,914,848.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- R702 Support- Management: Data Collection
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 8 offers Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
About this IDV
The Federal Emergency Management Agency established a Blanket Purchase Agreement with General Dynamics Information Technology, Inc. on June 14, 2021, with a ceiling value of $263.9 million against the GSA Multiple Award Schedule for turnkey call center support and temporary call agents handling up to 147,000 production hours per week when a disaster occurs. The BPA extends through December 21, 2026.
Work is performed in Falls Church, Virginia. Calls are structured on labor-hour pricing. Recent BPA calls include a $69 million call for outsourced contact center customer service agents (OC3 Call Order 15) issued November 8, 2024, with completion through November 30, 2025, supported by Amazon Web Services, Midtown Personnel Inc., Apex Systems, and Titan Technologies. A $19.6 million call for disaster response across Oklahoma, Ohio, and Texas was issued May 23, 2024, with subcontractors Telaforce LLC, Titan Technologies LLC, and Midtown Personnel Inc. A $14.3 million call issued June 12, 2024, supports declared disaster response throughout the United States. A $250,165 call for OC3 PMO services was issued December 17, 2024, with completion through December 16, 2025. Earlier activity included a $47.3 million call for turnkey call center support completed January 9, 2024, which mobilized 446 FTEs and 927,585 contractor hours across a seven-vendor subcontractor team, and an $82.2 million call issued September 3, 2021, with final closeout August 19, 2022.
Task orders
Show all 12
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Change Order | $0 | |
| Exercise an Option | $0 | |
| Change Order | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Original award | $0 |
Show all 12
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Amazon Web Services, Inc. | $30,960 | |
| Amazon Web Services, Inc. | $30,960 | |
| Telaforce LLC | $1,000,000 | |
| Subcontractor not on record | $4,000,000 | |
| Midtown Personnel Inc. | $1,000,000 | |
| Telaforce LLC | $1,000,000 | |
| Midtown Personnel Inc. | $11,000,000 | |
| Apex Systems, LLC | $3,000,000 | |
| Titan Technologies, LLC | $13,500,000 | |
| Midtown Personnel Inc. | $5,000,000 | |
| Midtown Personnel Inc. | $1,000,000 | |
| Midtown Personnel Inc. | $800,000 | |
| Midtown Personnel Inc. | $700,000 | |
| Titan Technologies, LLC | $2,500,000 | |
| Midtown Personnel Inc. | $2,500,000 |
Show all 15
Quick answers
Who was awarded contract 70FBTX21A00000001?
70FBTX21A00000001 was awarded to General Dynamics Information Technology, Inc. by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on June 14, 2021.
How much is contract 70FBTX21A00000001 worth?
Orders under 70FBTX21A00000001 have obligated $263,548,208. Their combined current value, with exercised options, is $264,448,208. Their combined potential value, with all options, is $272,174,528. 70FBTX21A00000001's own ceiling is $263,914,848.
How many orders have been placed under contract 70FBTX21A00000001?
12 orders have been placed under 70FBTX21A00000001, the latest on August 10, 2026.
Which agency awarded contract 70FBTX21A00000001?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX21A00000001, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Who can order from contract 70FBTX21A00000001?
70FBTX21A00000001 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 70FBTX21A00000001 under another contract?
Yes. 70FBTX21A00000001 is a blanket purchase agreement under GS35F393CA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 70FBTX21A00000001 competed?
The extent of competition for 70FBTX21A00000001 was full and open competition. The government received 8 offers.
On GovTribe
See this IDV's full record
- Every order and transaction
- The awardee's other awards and teaming partners
- Similar IDVs and recompete opportunities
- Ask GovTribe AI about this IDV