Purpose of solicitation to establish a call order for turnkey call center support & temporary call agents
Ended Awarded Last action
- Contract number
- 70FBTX21F00000025
- Awardee
-
General Dynamics Information Technology, Inc. UEI SMNWM6HN79X5 Part of General Dynamics Corp
- Awarding agency
-
FEMA Incident Support Section
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $81,335,189
Award facts
- Opportunity
-
- 70FBTX21Q00000013 Solicitation number
- Contract value 99% obligated
- $82,235,188.81 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Falls Church, VA 22042, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$21,059,611 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Funding Only Action | $0 | |
| Funding Only Action | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $20,359,200 | |
| Exercise an Option | $10,179,600 | |
| Exercise an Option | $23,952,000 | |
| Exercise an Option | $23,952,000 | |
| Other Administrative Action | $0 | |
| Change Order | $11,976,000 | |
| Original award | $11,976,000 |
Show all 13
About this award
The Federal Emergency Management Agency issued a BPA call to General Dynamics Information Technology, Inc. for turnkey call center support and temporary call agents, awarded September 3, 2021, with a ceiling value of $82.2 million and ultimate completion date of August 19, 2022. The call is issued under the Multiple Award Schedule (MAS), a General Services Administration vehicle.
Work is performed in Falls Church, Virginia. The call operates on a labor-hours pricing model. In fiscal year 2021, the call invoiced $589 thousand across 16.8 FTEs and 34,883 contractor hours at a derived rate of $16.89 per hour. In fiscal year 2022, invoiced volume grew substantially to $81.3 million, with 797 FTEs and 1,658,504 contractor hours at a derived rate of $49.04 per hour, representing a significant year-over-year increase in both labor footprint and hourly rate. The prime self-performed all reported hours with no subcontractor labor reported.
Quick answers
Who was awarded contract 70FBTX21F00000025?
70FBTX21F00000025 was awarded to General Dynamics Information Technology, Inc. by FEMA Incident Support Section (Federal Emergency Management Agency) on September 3, 2021.
How much is contract 70FBTX21F00000025 worth?
The government has obligated $81,335,189 on 70FBTX21F00000025. Its current value, with exercised options, is $82,235,189.
Which agency awarded contract 70FBTX21F00000025?
FEMA Incident Support Section (Federal Emergency Management Agency) awarded 70FBTX21F00000025, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX21F00000025 an order under another contract?
Yes. 70FBTX21F00000025 is a BPA call under GS35F393CA-70FBTX21A00000001, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX21F00000025 competed?
The extent of competition for 70FBTX21F00000025 was full and open competition.
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