Establish a call order for turnkey call center support & temporary call agents
Ended Awarded Last action
- Contract number
- 70FBTX22F00000025
- Awardee
-
General Dynamics Information Technology, Inc. UEI SMNWM6HN79X5 Part of General Dynamics Corporation
- Awarding agency
-
FEMA Texas National Processing Service Center
Federal Emergency Management Agency, Department of Homeland Security
- Obligated
- $47,310,038
Award facts
- Opportunity
-
- 70FBTX22Q00000004 Solicitation number
- Contract value 100% obligated
- $47,310,037.70 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Funding agency
- Federal Emergency Management Agency Department of Homeland Security
- NAICS code
- 541511 Custom Computer Programming Services
- PSC
- R702 Support- Management: Data Collection
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Falls Church, VA 22042, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$43,223,110 | |
| Exercise an Option | $3,108,348 | |
| Change Order | $0 | |
| Exercise an Option | $5,089,800 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $5,089,800 | |
| Exercise an Option | $9,580,800 | |
| Exercise an Option | $15,568,800 | |
| Exercise an Option | $17,365,200 | |
| Exercise an Option | $17,365,200 | |
| Original award | $17,365,200 |
Show all 11
About this award
The Federal Emergency Management Agency issued a BPA call to General Dynamics Information Technology for turnkey call center support and temporary call agent services, with a ceiling value of $47.3 million, awarded September 30, 2022, and completed January 9, 2024. The call was issued under the General Services Administration Multiple Award Schedule (MAS).
Place of performance is Falls Church, Virginia. The work involved labor-hour pricing for call center staffing and support services. Service Contract Inventory reporting for FY2023 reflects 446 FTEs and 927,585 contractor hours invoiced at a blended rate of $1.87 per hour, with 89% of contractor hours subcontracted through a seven-vendor subcontractor team. FY2022 activity included 5.1 FTEs and 10,666 hours with no government dollars invoiced in that fiscal year.
Quick answers
Who was awarded contract 70FBTX22F00000025?
70FBTX22F00000025 was awarded to General Dynamics Information Technology, Inc. by FEMA Texas National Processing Service Center (Federal Emergency Management Agency) on September 30, 2022.
How much is contract 70FBTX22F00000025 worth?
The government has obligated $47,310,038 on 70FBTX22F00000025.
Which agency awarded contract 70FBTX22F00000025?
FEMA Texas National Processing Service Center (Federal Emergency Management Agency) awarded 70FBTX22F00000025, with funding from Federal Emergency Management Agency (Department of Homeland Security).
Is contract 70FBTX22F00000025 an order under another contract?
Yes. 70FBTX22F00000025 is a BPA call under GS35F393CA-70FBTX21A00000001, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 70FBTX22F00000025 competed?
The extent of competition for 70FBTX22F00000025 was full and open competition.
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