Federal insurance and mitigation administration (fima) requires support services to improve customer experience (CX) across all federal insurance and mitigation administration (fima) processes which…

Ended Awarded Last action

Contract number
70FB8021A00000001
Awardee
Awarding agency
Task orders
31 $63,403,277 obligated

Award facts

Combined order value
  • $63,403,277 Current, with exercised options
  • $77,975,427 Potential, with all options
Last date to order 100% complete
Award type
Single award
Who can order
Only the awarding agency
Contracting staff
Funding agency
Federal Emergency Management Agency Department of Homeland Security
Set-aside
No set-aside
Competition
Full and Open Competition · 21 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

The Federal Emergency Management Agency awarded a single-award Blanket Purchase Agreement with a ceiling value of $25.5 million to Guidehouse Inc. (doing business as Navigant) on March 23, 2021, with an ultimate completion date of September 22, 2026. This indefinite delivery vehicle was established to provide support services designed to improve customer experience across all Federal Insurance and Mitigation Administration processes involving customer interaction, with specific emphasis on the Hazard Mitigation Directorate. The BPA operates under the General Services Administration's Multiple Award Schedule and carries no set-aside designation, allowing Guidehouse to compete directly in the federal marketplace. All work is performed in Washington, DC at FEMA headquarters.

Under this master BPA vehicle, FEMA has issued 24 documented task orders and calls ranging from $82,706 to $8.9 million, collectively totaling approximately $64.2 million in cumulative task order value. These delivery orders encompass diverse customer experience and operational support initiatives including data analytics and business intelligence services for the Hazard Mitigation Directorate; internal communications and enterprise awareness support; program management and business process improvement; strategic planning and organizational transformation support for the Resilience and Federal Insurance and Mitigation Administration directorates; risk management program advancement; misinformation and disinformation analysis; staffing support for the National Response Coordination Center and Field Leadership Directorate; and specialized services such as identity verification support, flood insurance advocacy coordination, and financial management assistance. The task orders reflect FEMA's sustained reliance on Guidehouse's consulting capabilities to support mission-critical functions across multiple directorates and operational areas through a flexible indefinite delivery contracting mechanism.

Description

Federal insurance and mitigation administration (fima) requires support services to improve customer experience (CX) across all federal insurance and mitigation administration (fima) processes which involve interaction with customers.

Task orders

Task order Ordering agency Obligated Awarded
This order is being issued to deliver comprehensive analytical, technical, operational, and stakeholder engagement… 70FA3026F00000274 FEMA Information Technology Section $4,099,609
Audit liaison support 70FA3026F00000245 FEMA Information Technology Section $248,273
Assessing the organizations current policies, structure, workforce, and processes, then defining a future vision and… 70FA6026F00000036 FEMA Mitigation Section $3,715,400
Records management compliance and efficiency enhancement initiative. 70FA4026F00000182 FEMA Support Services Section $197,907
Technical assistance and support services for policy and communication projects and activities being implemented for… 70FA6026F00000013 FEMA Mitigation Section $694,363
The purpose of this call order is to procure cyber security support. This is a firm fixed price (FFP) call order. The… 70FA4026F00000170 FEMA Support Services Section $346,457
Assessment support to the federal insurance directorate to support the expansion, performance, and the evaluation of… 70FA6025F00000001 FEMA Mitigation Section $718,348
To establish services to fill five (5) critical positions in the situational awareness section (SAS) during steady… 70FA3125F00000009 Federal Emergency Management Agency $82,706
Nrcc SAS CX staffing support 70FB8024F00000106 FEMA Community Survivor Assistance Section $179,003
Oehp project management 70FA6024F00000030 FEMA Mitigation Section $1,559,868
Expert contractor support services for the FEMA office of business, industry, and infrastructure. 70FA6024F00000024 FEMA Mitigation Section $4,477,654
Herman's peak claims office support services. 70FA6024F00000010 FEMA Mitigation Section $205,236
Contractor support services in planning and executing the field leadership directorate workshops and to provide… 70FA6024F00000012 FEMA Mitigation Section $184,208
The purpose of this task order is to obtain data management and analytics support services to ofia. 70FA6024F00000028 FEMA Mitigation Section $803,088
The hazard mitigation directorate, within resilience, requires data analysis/business intelligence tools, analyses, and… 70FA6024F00000003 FEMA Mitigation Section $339,145
BPA call order for misinformation, disinformation, and MAL-information analysis. 70FB8023F00000120 FEMA Community Survivor Assistance Section $1,205,826
This is a firm fixed price task order for contractor support services to support the FEMA field leader directorate… 70FA6023F00000009 FEMA Mitigation Section $464,830
Resilience delivers a wide range of services and programs to its stakeholders and customers, including training… 70FA6022F00000023 FEMA Mitigation Section $249,597
The contractor shall provide critical technical assistance and support to policy and communication projects and… 70FA6022F00000032 FEMA Mitigation Section $1,066,652
Contractor services shall support effective and efficient internal communications and collateral messaging delivery for… 70FA6022F00000034 FEMA Mitigation Section $7,555,382
This is a firm fixed price task order for contractor support services for the department of homeland security (DHS)… 70FA6022F00000021 FEMA Mitigation Section $945,294
The contractor shall be responsible for providing program management, program planning, helpdesk operations support… 70FA6022F00000031 FEMA Mitigation Section $5,643,549
Customer experience vision and support for the office of the flood insurance advocate.this task order shall support the… 70FA6022F00000028 FEMA Mitigation Section $1,009,462
FEMA resilience requires guidehouse to review the current organization, analyze findings, and provide industry best… 70FA6022F00000013 FEMA Mitigation Section $6,339,817
The purpose of this acquisition is to establish a firm fixed price task order 70FA6022F00000010 under blanket… FEMA Mitigation Section $8,927,497
The purpose of this acquisition is to establish a firm fixed price task order 70FA6022F00000002 under blanket… FEMA Mitigation Section $1,668,990
The purpose of this BPA call is to provide customer experience vision and support services for fima funds mgmt… 70FA6022F00000003 FEMA Mitigation Section $2,799,201
The office of equal rights (OER) equal employment opportunity (EEO) professional services for task 1 70FB8021F00000205 FEMA Community Survivor Assistance Section $179,075
The purpose of this BPA call is to bring renewed clarity and focus to fima team cohesion and effectiveness. 70FA6021F00000033 FEMA Mitigation Section $1,019,468
Communications and change management task order 70FA6021F00000055 FEMA Mitigation Section $3,931,025
To provide services for FEMA professional development pathways project. 70FA6021F00000032 FEMA Mitigation Section $2,546,346
Show all 31

Transactions

Action Obligated Date
Other Administrative Action P00013 · Extension of period of performance for this blanket purchase agreement that provides support services for improving customer experience processes, which involve… $0
Other Administrative Action P00012 · Appoint new COR and acor. $0
Exercise an Option P00011 · Exercise option period four and appoint new COR. $0
Supplemental Agreement for work within scope P00010 · The purpose of this modification is to incorporate option year three and four rates for top secret security cleared lcats. $0
Other Administrative Action P00009 · The purpose of this administrative modification is to correct the option year three language in P00008. $0
Exercise an Option P00008 · The purpose of this modification is to exercise clin 3001. $0
Other Administrative Action P00007 · The purpose of this modification is to appoint tammy stephenson as COR, replacing shannon richardson. $0
Exercise an Option P00006 · Exercise option period 2 (POP march 23, 2023 to march 22, 2024) $0
Other Administrative Action P00005 · The purpose of this administrative modification is to incorporate a novation agreement executed by general services administration and guidehouse LLP via… $0
Exercise an Option P00004 · Blanket purchase agreement (BPA) is for customer experience support (CX) to improve processes and support services across all federal insurance and mitigation… $0
Other Administrative Action P00003 · The purpose of this modification is to hereby designate shannon richardson as the contracting officer's representative (COR) for this BPA. -all other terms… $0
Other Administrative Action P00002 · Insert far covid-19 clause EO14042 modification to incorporate clause 52.223-99, ensuring adequate covid-19 safety protocols for federal contractors $0
Other Administrative Action P00001 · The purpose of this bilateral modification is to correct the discrepancies in the stated periods of performance in the BPA document. $0
Original award $0
Show all 14

Quick answers

Who was awarded contract 70FB8021A00000001?

70FB8021A00000001 was awarded to Guidehouse Inc. by FEMA Mitigation Section (Federal Emergency Management Agency) on March 23, 2021.

How much is contract 70FB8021A00000001 worth?

Orders under 70FB8021A00000001 have obligated $63,403,277. Their combined potential value, with all options, is $77,975,427.

How many orders have been placed under contract 70FB8021A00000001?

31 orders have been placed under 70FB8021A00000001, the latest on September 23, 2026.

Which agency awarded contract 70FB8021A00000001?

FEMA Mitigation Section (Federal Emergency Management Agency) awarded 70FB8021A00000001, with funding from Federal Emergency Management Agency (Department of Homeland Security).

Who can order from contract 70FB8021A00000001?

70FB8021A00000001 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.

Is contract 70FB8021A00000001 under another contract?

Yes. 70FB8021A00000001 is a blanket purchase agreement under GS00F045DA, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract 70FB8021A00000001 competed?

The extent of competition for 70FB8021A00000001 was full and open competition. The government received 21 offers.

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