Customer service BPA

Ended Awarded Last action

Contract number
47HAA020A0011
Awardee
Awarding agency
Task orders
34 $4,789,854 obligated

Award facts

Opportunity
Combined order value
  • $4,789,854 Current, with exercised options
  • $5,724,174 Potential, with all options
Last date to order 100% complete
Award type
Single award
Who can order
Only the awarding agency
Funding agency
Office of Human Resources Management General Services Administration
Set-aside
Total Small Business
Competition
Full and Open Competition · 6 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Legislative mandates

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

Communication Institute International, Inc. (CI International) was awarded a Blanket Purchase Agreement (BPA) contract by the U.S. General Services Administration (GSA) Office of Human Resources Management to provide a range of professional services to the agency. The contract, which has a total potential value of $3,636,708, allows CI International to deliver customized solutions including consulting, training, facilitation, coaching, and public health program development on a task order basis over a 5-year period. CI International, an experienced federal contractor, will perform the work at its Washington, D.C. office utilizing its expertise in areas such as leadership development, organizational change management, and data science. The BPA contract was awarded under GSA's Multiple Award Schedule (MAS) professional services vehicle, with no set-aside designation. Task orders issued to date have ranged from $15,000 to $596,000 and covered services such as executive coaching, customer service training, and strategic planning consulting for various GSA offices and divisions.

The original solicitation for the GSA Multiple Award Schedule 00CORP - Professional Services Schedule (PSS) was continuously open and allowed any responsible source to submit an offer. The PSS enables federal agencies to procure a wide range of professional services using a single contract vehicle, including business consulting, financial services, engineering, environmental, and logistics support. As part of the MAS Transformation initiative, GSA is consolidating the existing 24 MAS contracts into a single Schedule for products and services, which this PSS solicitation will transition into in October 2019.

Task orders

Task order Ordering agency Obligated Awarded
Facilitation and consulting service virtual 47HAA024F0145 Office of Administrative Services $49,962
Facilitation and coaching training 47HAA024F0157 Office of Administrative Services $16,271
To procure services under the customer service training BPA 47HAA020A0011 47HAA024F0105 Office of Administrative Services $22,648
BPA call for facilitation and consulting services for office of government-wide policy OGP 47HAA024F0098 Office of Administrative Services $149,625
Faciliatation consulting and coaching services 47HAA024F0083 Office of Administrative Services $88,891
Facilitation and consulting services 47HAA024F0072 Office of Administrative Services $108,008
Faciliatation and coaching consultant services 47HAA024F0071 Office of Administrative Services $23,625
Customer services training 47HAA024F0058 Office of Administrative Services $23,716
Facilitation and consultation services 47HAA024F0022 Office of Administrative Services $349,214
Facilitation and consulting services 47HAA023F0115 Office of Administrative Services $384,857
Facilitation and coaching training 47HAA023F0102 Office of Administrative Services $43,027
Customer services training for PBS in region 4 47HAA023F0079 Office of Administrative Services $11,683
Customer service BPA call order 47HAA023F0053 Office of Administrative Services $31,154
Facilitation and consulting services (base period only- no options) 47HAA023F0043 Office of Administrative Services $149,528
Facilitation and consulting services 47HAA023F0036 Office of Administrative Services $206,307
Facilitation and consulting coaching services 47HAA023F0015 Office of Administrative Services $280,094
BPA call order for training, consulting, and facilitation for FAS ITC 47HAA023F0010 Office of Administrative Services $526,025
This BPA call is in accordance with CI international customer services BPA 47HAA020A0011. Senior executive coaching… 47HAA023F0002 Office of Administrative Services $192,429
Facilitation and support services 47HAA022F0207 Office of Administrative Services $93,261
Call order 47HAA022F0158 in support of facilitation and consulting services, POP 8/24/2022 - 8/23/2023. Office of Administrative Services $44,325
Base period - office leadership, facilitation and change management - GSA R4 47HAA022F0102 Office of Administrative Services $184,140
Customer services BPA call order for training courses 47HAA022F0088 Office of Administrative Services $15,347
BPA call order 47HAA022F0074 Office of Administrative Services $408,667
Facilitation and consulting services for OGP from april 1, 2022 to september 30, 2022. 47HAA022F0058 Office of Administrative Services $100,000
Facilitation, consultation, and executive coaching services 47HAA022F0043 Office of Administrative Services $87,170
BPA call order consulting, coaching, and educational services from customer service BPA 47HAA022F0032 Office of Administrative Services $497,413
BPA call order for facilitation and coaching for SES at 214 hours 47HAA022F0025 Office of Administrative Services $47,167
BPA call order facilitation consulting services from customer service BPA 47HAA022F0005 Office of Administrative Services $229,710
BPA call for facilitation services 47HAA021F0148 Office of Administrative Services $222,742
BPA call for faciliation services 47HAA021F0146 Office of Administrative Services $42,863
Facilitation & consulting services 47HAA021F0079 Office of Administrative Services $54,315
Leadership training 47HAA021F0080 Office of Administrative Services $15,120
Gqcsda-21-0011 facilitation and consulting services for 276 hours. Period of performance march 5, 2021 to december 9… 47HAA021F0035 Office of Administrative Services $78,657
October 13-15, 2020 - 3 day virtual course entitle, how to consult with customers 47HAA020F0176 Office of Administrative Services $11,890
Show all 34

Transactions

Action Obligated Date
Exercise an Option PO0007 · Exercise option year 4 $0
Exercise an Option PS0006 · Exercise option year 3 customer service training BPA $0
Other Administrative Action PA0005 · Customer service BPA - correct the option two period end date. $0
Exercise an Option PO0004 · Customer service training BPA exercise option 2 $0
Supplemental Agreement for work within scope PS0002 · Covid 19 safety protocol $0
Other Administrative Action PA0003 · Purpose of modification is to change the option year one completion date to august 4, 2022. $0
Exercise an Option PS0001 · Exercise option year one $0
Original award $0

Quick answers

Who was awarded contract 47HAA020A0011?

47HAA020A0011 was awarded to Communication Institute International, Inc. by Office of Administrative Services (General Services Administration) on August 5, 2020.

How much is contract 47HAA020A0011 worth?

Orders under 47HAA020A0011 have obligated $4,789,854. Their combined potential value, with all options, is $5,724,174.

How many orders have been placed under contract 47HAA020A0011?

34 orders have been placed under 47HAA020A0011, the latest on September 30, 2024.

Which agency awarded contract 47HAA020A0011?

Office of Administrative Services (General Services Administration) awarded 47HAA020A0011, with funding from Office of Human Resources Management (General Services Administration).

Who can order from contract 47HAA020A0011?

47HAA020A0011 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.

Is contract 47HAA020A0011 under another contract?

Yes. 47HAA020A0011 is a blanket purchase agreement under 47QRAA18D009T, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract 47HAA020A0011 competed?

The extent of competition for 47HAA020A0011 was full and open competition. The government received 6 offers. It was set aside: Total Small Business.

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