Children's mental and behavioral health access center - this federal funding will support the mental and behavioral health access center at children's wisconsin in helping kids and families assess…

Children's mental and behavioral health access center - this federal funding will support the mental and behavioral health access center at children's wisconsin in helping kids and families assess their mental and behavioral health needs, connect families to appropriate resources and supports, and ensure kids get the care they need. Currently, the access center staff supports all families needing mental and behavioral health services including therapy, psychiatry, psychological evaluations, and school-based mental health care. Our mental health programs and offerings are continuously innovating and evolving to help meet the growing and changing mental and behavioral health needs of kids and families. As our programs grow, so does the access center, allowing all families the support they need along the way. As new services are added, the access center team adjusts and expands to meet the needs of patients and families being served. These funds will help meet the already high demand for services provided by the access center and will support our capacity to meet future needs. The access center supports any patient seeking mental health services across the state and any patient established with a mental health provider at children's, regardless of their demographics or clinical characteristics. Mental and behavioral health as a whole saw 34,000 unique patients in 2023 from all parts of the state, all of whom had access to a care navigator, if needed. In 2023, 12,010 unique patients were served collectively by the access navigator and care navigator teams. In 2024 we anticipate a 5% increase, to serve roughly 12,600 unique patients. The project's goals and objectives ensure families receive timely, quality communication and support from our teams. Throughout the funding period, navigators will respond to new referrals within one business day, reduce the number of calls that go to voicemail from 6% to 5%, and increase the percentage of successful referral contacts from 76% to 81%. The number of referrals received will be monitored, as well as the number of referrals to a higher level of care agency. The schedulers will maintain an average wait time of less than one minute for zoom scheduling and one minute and 30 seconds for phone calls. The number of appointments scheduled will be monitored.