Pima county will use human-centered design to identify and eliminate barriers; increase providers' use of accessibility standards; and promote health literacy among minority populations. - pima county…

Pima county will use human-centered design to identify and eliminate barriers; increase providers' use of accessibility standards; and promote health literacy among minority populations. - pima county health department will partner with a federally qualified health care center, a non-profit adult literacy organization, the public library system, and a community-based social services organization to establish a learning community with university of arizona, a minority-serving institution. With the help of design consulting services, the partners will implement a human-centered design process to identify and eliminate barriers to health literacy and provider communication with patients. As innovations are tested and refined, the partners will collaborate to develop new equitable strategies for disseminating successful techniques and educational tools to reach racial and ethnic minorities and low-income residents, through social services, public information, and adult education networks in addition to public health outreach. Ultimately the partners will work together to generate new policies based on learnings, which pchd will subsequently share with other healthcare delivery system stakeholders and the wider community.pchd will develop a disparity impact statement, establishing baseline data, stratified by demographic characteristics, of patient understanding, patient/provider communication, and engagement in decision making through survey of patients as well as providers, and will conduct ongoing documentation of understanding and communication using logical observation identifiers names and codes (loinc) codes/standard terminology through surveys or through the public health information technology system.