SF BAY area, south BAY: regionwide regional transit connection (RTC) clipper access program provides discounted fares on fixed route transit for elig

This $900,000 Formula Grant award from the Federal Highway Administration's Highway Planning and Construction program (CFDA 20.205) will fund consultant assistance to support design changes to the existing Salesforce-based Regional Transit Connection (RTC) Clipper Access program in the San Francisco Bay Area. The RTC Clipper Access program provides discounted fares on fixed-route transit for eligible applicants. The project will enhance the program's capabilities by implementing a self-service web portal for applicants and automating the RTC Clipper card fulfillment process. The grant recipient is the California Department of Transportation (Caltrans), which will collaborate with the Metropolitan Transportation Commission (MTC) to deliver these improvements to the long-running RTC Clipper Access program.

Project description

SF BAY area, south BAY: regionwide regional transit connection (RTC) clipper access program provides discounted fares on fixed route transit for eligible applicants. The program and database have been operating for 20 years. The database has recently been updated to salesforce and salesforce can support more advanced features, including customer self-service and API communications with other 3RD parties' software programs. This project will make design changes to the existing salesforce to support applicants applying using a web portal (self-service) and automation of RTC clipper card fulfillment with apls. This fundini:i is for consultant assistance to ensure completion of the project. (TC)