National human trafficking hotline - compass connections, with nearly 15 years of trusted partnership with the U.S. Department of health and human services' office of refugee resettlement (ORR), is…

The Department of Health and Human Services Administration for Children and Families awarded Compass Connections a $29.7 million cooperative agreement on September 30, 2025, to operate the National Human Trafficking Hotline under CFDA 93.604 (Assistance for Torture Victims).

Compass Connections will deliver 24/7 crisis support and referral services via phone, text, and online chat, staffed by multilingual, trauma-informed advocates who provide confidential crisis intervention, accurate referrals, and pathways to safety and recovery for human trafficking survivors and at-risk populations. The organization will maintain a continuously updated national directory of vetted service providers offering shelter, healthcare, legal advocacy, and long-term case management. The hotline will integrate data-driven practices and foster collaboration with survivor-serving organizations, child welfare systems, and law enforcement to reinforce the hotline's role as the nation's central anti-trafficking resource.

Performance extends through September 29, 2030, at the place of performance in Texas. Compass Connections brings nine years of experience managing the ORR National Call Center and ORR Sexual Abuse Hotlines, and maintains a fifteen-year partnership with the Office of Refugee Resettlement.

National human trafficking hotline - compass connections, with nearly 15 years of trusted partnership with the U.S. Department of health and human services' office of refugee resettlement (ORR), is a nationally recognized leader in trauma-informed care and hotline operations for vulnerable populations. For more than nine years, we have managed the ORR national call center and ORR sexual abuse hotlines, demonstrating the stability, expertise, and compassion required to assist children, families, and key stakeholders during urgent and sensitive circumstances. Building on this foundation, compass connections is uniquely positioned to operate the national human trafficking hotline (nhth) with the precision, responsiveness, and survivor-centered focus IT demands. Our approach strengthens the nhth's accessibility by leveraging robust infrastructure, trauma-informed protocols, and multilingual staff who deliver real-time,24/7, confidential support through phone, text, and online chat. Every contact will be met with a qualified, trained advocate who will provide compassionate crisis intervention, accurate and timely referrals, and a clear path to safety and recovery. We will maintain a continuously updated national directory of vetted service providers to ensure seamless access to shelter, healthcare, legal advocacy, and long-term case management. By integrating data-driven practices and fostering collaboration with survivor-serving organizations, child welfare systems, and law enforcement, we will reinforce the nhth's role as the nation's central connector in the anti-trafficking response. Through established protocols, ethical information sharing, and an unwavering commitment to survivor dignity and autonomy, compass connections will deliver a hotline that not only responds to crisis but strengthens national efforts to prevent and disrupt trafficking networks.