Vermont aging network consortium (vanc): modernizing vermont's no wrong door (NWD) older vermonters help line and information systems network infrastructure. - the vermont aging network consortium…

Vermont aging network consortium (vanc): modernizing vermont's no wrong door (NWD) older vermonters help line and information systems network infrastructure. - the vermont aging network consortium (vanc) is a non-profit entity, launched in january 2024, which serves as a shared services integrated community care hub (CCH) network for all five of the vermont area agencies on aging. Over the course of this two- year project, vanc, in partnership with all five aaas, will serve as the hub for an enhanced and modernized information, assistance and referral system through an updated information technology infrastructure and a modernized centralized help line. The objectives of the project are: 1) advance community care hub (CCH) network development within our hcbs and health care systems, to improve coordinated client, family and caregiver access to and delivery of social care programs and services. 2) modernize our no wrong door approach for support through our IT infrastructure and our existing "senior help line" that is centralized in our affiliated area agencies on aging in vermont. 3) implement modernized information technology (IT) systems to integrate existing and new applications, to reduce duplication and cost, and 4) establish data sharing protocols and enhanced compliance measures. Anticipated outcomes include: 1) clients, families and caregivers of all ages and disabilities will have greater and more streamlined access to services; 2) providers will demonstrate a standardized approach to offering services through new technology and referral base interfaces; 3) clients, families and caregivers will have improved satisfaction with ease of access to services; and 4) a sustainability plan will be developed to support the project in the future. The expected products are IA & r staff training, marketing and communications materials, a new and updated and standardized referral database, and new standardized IA & r protocols for service delivery, increased efficiency and cost structure because of a modernized centralized help line.