The government requires the forty-five (45) virtual contact center (VCC) software licenses that will provide tier 1 and tier 2 help desk support for the army research laboratory (ARL) customer.
Active Purchase Order Awarded Last action
- Contract number
- W911QX26PA006
- Awardee
-
RPR Technologies, LLC UEI LRZRT5JFJAN1
- Awarding agency
-
ACC Aberdeen Proving Ground
Army Contracting Command, Department of Defense
- Obligated
- $63,499
Award facts
- Opportunity
-
- TIERED SMALL BUSINESS SET-ASIDE FOR forty-five (45) Virtual Contact Center (VCC) Software Licenses Solicitation · W911QX26QA011 · Posted Dec 9, 2025
- Contract value 36% obligated
-
- $63,499.20 Current, with exercised options
- $176,877.60 Potential, with all options
- Completion date 27% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- Funding agency
- Research Development and Engineering Command Army Materiel Command, Department of Defense
- NAICS code
- 513210 Software Publishers
- PSC
- 7E20 IT and Telecom - End User: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools (HW/Perp SW)
- Set-aside
- Total Small Business
- Competition
- Competed under SAP · 4 offers Simplified Acquisition
- Pricing
- Firm Fixed Price
- Place of performance
- Aberdeen Proving Ground, MD 21005, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Original award | $63,499 |
About this award
Army Materiel Command issued a purchase order to RPR Technologies, LLC, a veteran-owned small business, on January 1, 2026, for forty-five Virtual Contact Center software licenses valued at $176,877.60 under a total small business set-aside. The order is firm fixed price with performance through December 31, 2028. Work is performed at Aberdeen Proving Ground, Maryland. The VCC platform must deliver Tier 1 and Tier 2 help desk support for Army Research Laboratory, including cloud-hosted ServiceNow integration, Single Sign-On, Interactive Voice Response, Automatic Call Distribution, Skill Based Routing, and 24-hour general support response capability.
Quick answers
Who was awarded contract W911QX26PA006?
W911QX26PA006 was awarded to RPR Technologies, LLC by ACC Aberdeen Proving Ground (Army Contracting Command) on January 1, 2026.
How much is contract W911QX26PA006 worth?
The government has obligated $63,499 on W911QX26PA006. Its potential value, with all options, is $176,878.
Which agency awarded contract W911QX26PA006?
ACC Aberdeen Proving Ground (Army Contracting Command) awarded W911QX26PA006, with funding from Research Development and Engineering Command (Army Materiel Command).
Was contract W911QX26PA006 competed?
The extent of competition for W911QX26PA006 was competed under sap. The government received 4 offers. It was set aside: Total Small Business.
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