KNOWLEDGE NOW DECOMMISSIONING SERVICES: -ASSIST WITH THE DECOMMISSIONING OF THE NSCKN SYSTEM AND REMOVAL OF THE KNOWLEDGENOW SOFTWARE FROM THE GOVERNMENT-OWNED SERVERS LOCATED IN THE NASA-GLENN RESEARCH CENTER DATA CENTER -SUPPORT UNINTERRUPTED ACCESS TO AND USE OF KNOWLEDGE NOW SOFTWARE THROUGHOUT THE ENTIRETY OF THE DECOMMISSIONING PROCESS. PROVIDE REPORTS AND DATA AS REQUESTED, INCLUDING (BUT NOT LIMITED TO) REPORTS AND DATA RELATED TO THE NSCKN COMMUNITY OF PRACTICES, USERS, AND STORAGE CAPACITY -RESPOND TO QUESTIONS AND INQUIRIES RELATED TO THE NSCKN SYSTEMS FEATURES AND CAPABILITIES -PROVIDE AVAILABLE TECHNICAL AND USER MANUALS AND INSTRUCTIONS -DEPLOY SECURITY PATCHES AND BUG-FIXES AS NEEDED TO ENSURE THAT THE NSCKN SYSTEM REMAINS COMPLIANT WITH ALL GOVERNMENT, AND NASA-SPECIFIC, REQUIREMENTS -ENSURE THE NSCKN SYSTEM IS FUNCTIONING PROPERLY WITH PROMPT TROUBLESHOOTING, DE-BUGGING, AND RESOLUTION OF ALL ISSUES IDENTIFIED BY NSCKN USERS THROUGH THE NASA SAFETY CENTER HELP DESK TRIUNE PROPOSAL IS DATED APRIL 6, 2017. POINT OF CONTACT IS TOM LASH, CHIEF EXECUTIVE OFFICER. TECHNICAL MONITOR IS MIKE LIPKA (MICHAEL.J.LIPKA@NASA.GOV). WORK IS ESTIMATED TO BE 40 HOURS PER MONTH. EXPECTED PERIOD OF PERFORMANCE: MAY 4, 2017, THROUGH SEPTEMBER 30, 2017.