DTV outsourced call center

Ended Purchase Order Awarded Last action

Contract number
FCCPUR09000251
Awardee
Awarding agency
Obligated
$25,387,503

Award facts

Contract value 89% obligated
$28,387,503.14 Current and potential, with all options
Completion date 100% complete
Current and potential, with all options
NAICS code
561421 Telephone Answering Services
Set-aside
No set-aside
Competition
Competed under SAP · 4 offers Simplified Acquisition
Pricing
Labor Hours
Place of performance
Greenwood Village, CO 80112, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action 10 · DTV call center $437,503
Funding Only Action 9 $950,000
Exercise an Option 8 · DTV call center support services $0
Exercise an Option 7 · Exercising the option with funding $3,000,000
Supplemental Agreement for work within scope 6 $14,363,749
Funding Only Action 5 -$7,181,875
Funding Only Action 4 · DTV call center support services -$7,181,875
Funding Only Action 3 $14,363,749
Funding Only Action 1 $0
Other Administrative Action 2 · Reinvestment & recovery act 2009 DTV outsourced call center $6,824,484
Original award $2,811,767
Show all 11

About this award

Written by GovTribe AI ·

This federal contract award, FCCPUR09000251, was issued by the Federal Communications Commission (FCC) to Ttec Government Solutions LLC, a global customer experience technology and services company. The contract is for TAS::27 0400::TAS DTV OUTSOURCED CALL CENTER services, with a ceiling value of $28,387,503.14. It is a purchase order contract with a labor hours pricing type, and the ultimate completion date is August 30, 2009.

Ttec Government Solutions LLC, doing business as Teletech Government Solutions LLC, has been providing diverse services to multiple federal agencies, including electronic toll collection devices, toll account funding and replenishment services, outsourced contact center support, and customer service tracking systems. The company holds several significant federal contract Indefinite Delivery Vehicles (IDVs), such as a $228 million Blanket Purchase Agreement (BPA) with FEMA for turnkey call center support and temporary call agents for disaster response efforts, and a $50,000 BPA with the Department of the Army PEO Soldier for Virginia E-ZPass toll charges and transponder procurement. This contract award did not have a set-aside designation, indicating that Ttec Government Solutions LLC competed in full and open competition.

Quick answers

Who was awarded contract FCCPUR09000251?

FCCPUR09000251 was awarded to Ttec Government Solutions LLC by Federal Communications Commission on April 17, 2009.

How much is contract FCCPUR09000251 worth?

The government has obligated $25,387,503 on FCCPUR09000251. Its current value, with exercised options, is $28,387,503.

Was contract FCCPUR09000251 competed?

The extent of competition for FCCPUR09000251 was competed under sap. The government received 4 offers.

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