GEC Webmaster Base + 4 Option years
VHAPM Part 813.106-1/2 SAP: Soliciting Competition & Evaluation of Quotations/Offers Page 1 of 4 Original Date: 10/12/17 Revision 01 Date: 01/08/18 COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS General Information Document Type: Combined Solicitation/Synopsis Solicitation Number: 36C26019Q0759 Posted Date: 08/29/2019 Original Response Date: 09/03/2019 Current Response Date: 09/03/2019 Product or Service Code: R499 Set Aside (SDVOSB/VOSB): Small Business NAICS Code: 541519 Contracting Office Address 5115 NE 82nd Ave, Suite 102 Vancouver, WA 98662 Description This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation for quotations being requested, and a written solicitation document will not be issued. This solicitation is a Request for Quotations (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-101. The associated North American Industrial Classification System (NAICS) code for this procurement is 541519, with a small business size standard of $27.5M. The Department of Veterans Affairs (VA), NCO 20 is seeking Webmaster Services for the following VA websites: Webmaster Services Maintain Geriatrics and Extended Care (GEC) Website (VA Network) Maintain Geriatric Research, Education, and Clinical Center (GRECC) Website (VA Network) Maintain Veteran Community Partnership (VCP) Evaluation Website (VA Network) The proposed contract is a firm-fixed price, base with four (4) option years. All interested parties shall provide quotes for the services identified in the statement of work (SOW) to include pricing for deliverables outlined in the table in paragraph 7: Statement of Work: 1. Contract Title: Webmaster Services for the Veteran Affairs Geriatric and Extended (GEC) Care Website, Geriatric Research, Education, and Clinical Center (GRECC) Website, and Veteran Community Partnership (VCP) Website 2. General Information: This is a non-personnel services contract to provide webmaster services for the Veteran Affairs Puget Sound Healthcare System. The Government shall not exercise any supervision or control over the contract service providers performing the service herein. Such contract service providers shall be accountable solely to the contractor, who in turn is responsible to the Government. There will be a Government Contracting Officer s Representative (COR) assigned. 3. Description of Services/Scope: The Contractor shall provide webmaster services by maintaining and making ongoing additions and upgrades to the Geriatrics and Extended Care (GEC) internet website, GRECC website, and the VCP Evaluation Website. This work has a particular focus on providing information and education to VA staff, Veterans and their caregivers, and the general public related to long term care, community care, caregiver support, geriatric research and education as well as community partnerships. 4. Background: The Department of Veterans Affairs, Office of Geriatrics and Extended Care (GEC) has had a contract to support it web based activity for the past 5 years. Justification for the support was based on the significant amount and complex type of information that needed to be available for public viewing. Historically, GEC has not had and currently does not have staffing with the skill set to provide the level of support for updates and maintenance. GEC plans to continue to enhance the GEC Internet site and has recently added the GRECC Internet Site and the VCP Evaluation Internet Site to their list of responsibilities. GEC has updated the GEC internet site to improve its navigation and reorganized it topics for greater ease and searchability. The GRECC internet site previously was managed by a VA staff member however they did not have the expertise to manage what was needed. The VCP internet website is managed by another program office and they allow GEC access to their site. However, their office has limited assistance and are not equipped to provide updates and maintenance for the newly implemented evaluation tool. GEC plans to continue to update and refine the website based on overall flow and analytic reports. GEC plans to coordinate with other Veteran Healthcare Administrative (VHA) offices to link the GEC website with their websites to ensure the smooth and consistent flow of information to our Veterans and their families. The technology used on the GEC Website is HTML, CSS, and Javascript. Developers are required to have VA network access and additionally, access rights to the ECMS system to make any changes to this website. The GRECC internet site was recently updated to add quarterly newsletters with a table of contents separating research, clinical, and educational topics. Plans for the future include adding educational materials and a monthly calendar for educational events. The technology on the GRECC Website uses is HTML, CSS, and Javascript. Developers are required to have VA network access and additionally, access rights to the ECMS system to make any changes to this website. The VCP internet and database system now showcases a brand-new data entry, reporting, and evaluation tool where coordinators enter in quarterly information about their Veteran Community Partnerships. This tool provides real time access to this data displaying the number of VCPs nationwide, where they are located, who is involved in them, and they activities they have participated in. It is anticipated that since this system is brand new that changes will be needed to ensure the system continues to meet the reporting and evaluation needs of the Veterans and Community Partnership program. The VCP website is a separate system on a 3rd party Windows server. It is a Technology stack using IIS, Node.js, FeathersJS, and SQL Server. Database Layer SQL Server Sequelize (http://docs.sequelizejs.com/) Tedious (http://tediousjs.github.io/tedious/) Bcryptjs (https://github.com/dcodeIO/bcrypt.js)  Service Layer FeathersJS (https://feathersjs.com/) Nodemailer (https://nodemailer.com/) Sequelize (http://docs.sequelizejs.com/) Tedious (http://tediousjs.github.io/tedious/)  Front-end Layer FeathersJS (https://feathersjs.com/) Axios (https://github.com/axios/axios) Vue.js (https://vuejs.org/) Bootstrap-Vue (https://bootstrap-vue.js.org/) Vue Router (https://router.vuejs.org/) Vuex (https://vuex.vuejs.org/) Feathers Vuex (https://feathers-plus.github.io/v1/feathers-vuex/) 5. Specific Tasks: Task 1: Site Maintenance: Geriatrics website and GRECC website, and analytic tools. Maintenance of the website includes, but is not limited to: Adding new and updating existing service descriptions and other information in the site (e.g. news, resources), including photos, graphics, and video. Adding and maintaining newsletters associated with GovDelivery.com Correcting mistakes in formatting, text, or graphics. Identifying and repairing malfunctioning links. Ensuring functionality using different browsers and computer systems. Ensuring that the website continues to meet the VA s Internet website standards, including 508 compliance. Attend one-hour monthly meeting with COR and one-hour Website Advisory Committee for status and updates. Maintaining analytic ability includes, but is not limited to: Working with VA Web Operations to ensure that we have approval to use Google Analytics on an ongoing basis. Working with VA Web Operations to ensure the quality of the Google Analytics reporting. Deliverable: Status reports at monthly meeting with COR. Task 2: Quarterly postings of news from the Office of Geriatrics and Extended Care (GEC) to the GEC website and quarterly newsletters uploads to the GRECC website. Quarterly posting of news from GEC will include stories, graphics, photos, and/or videos that will be placed in the rotating banner of the GEC website. The content, graphics, and photos will be provided by the COR. The Contractor will be responsible for finalizing layout and language of the new content to integrate with the existing site, and establish links internally and externally, as appropriate. Quarterly newsletters, from 20 GRECCs, will be uploaded to the GRECC website within 30 days of receipt from the COR. This will include organization of newsletters within the following categories; research, education, and clinical. Newsletters will be searchable by GRECC location, category, and fiscal year. Three GRECC newsletters, as selected by the COR, will be highlighted under GRECC News Highlights each quarter. Deliverable: Quarterly news postings on the GEC website and quarterly newsletters posted to the GRECC website. Task 3: Search Engine Optimization (SEO) Build SEO into the development of each new section of the Internet sites. Build linking into the development of each new section of the Internet sites and continue link building campaign for inbound referring sites. (e.g. request other key sites to link to new site) Make adjustments to Meta data, titles, text on page, to improve ranking. Identify high ranking search terms and make sure they exist on all pages as approved by the COR. Monitor ranking for key terms and phrases. Deliverables: Monthly SEO reports and monthly ranking progress reports for the GEC and GRECC website. Task 4: Traffic Analysis ongoing monitoring and adjustment. Using Google Analytics and Sky Glue, monitor traffic to site GEC and GRECC website. Using Google Analytics, analyze traffic, time on site, page popularity, path analysis etc. to determine user patterns, any site navigation problems make adjustments to page content as needed. Additional tracking features, such as event tracking and virtual page views, with Google Analytics on tabbed pages and downloads, and other potential additions to the site such as videos. Monitor effectiveness of changes. Create monthly reports of ranking and traffic, with recommendations for improvement. Monitor other traffic segments as requested. Deliverables: Monthly SEO reports with traffic analysis using Google Analytics and Sky Glue, with recommendations for improvement. Task 5: Monitoring, user support, and maintenance of the VCP Database Reporting Tool on the VCP website. Monitoring of the VCP Database includes, but is not limited to: Monitoring sites to see if data is being entered. Ensuring that data entered is accurately being reflected in website report. Supporting the VCP users includes, but is not limited to: Providing technical support to the VCP coordinators using the system. This includes adding and deleting VCP coordinators, providing email and phone support during VA business days. Maintenance of the website includes, but is not limited to: Maintaining a server that hosts the VCP.org website and database system. Making modifications to the data entry and reporting screens. Correcting mistakes in formatting, text, or graphics. Updating the database, as needed, within the VCP site. Identifying and repairing malfunctioning links. Attend monthly meeting (1 hour) with COR for status and updates. Deliverables: Status reports with COR at monthly meeting. 6. Other Pertinent Information or Special Considerations: The Contractor must have the following to ensure service can begin on October 1, 2019: An established access behind the VA firewall An account in Teamsite/ECMS A documented history of producing and maintaining websites documentation can be past performance on government contracts for the same/similar services outlined in this SOW. Have a contingency plan in place to ensure availability Monday Friday during normal business hours (except for federal holidays). Ensure that the Internet site complies with VA Directive 6102 and supporting VA Handbook 6102 which specifies procedures for establishing and administering VA Internet and Internet sites. These provide standards for site structure, navigation, and page layout. Have experience with the VA s 508 requirements as specified by the 508 office. Have experience developing websites using HTML, CSS, Java Script, and ASP. Have experience setting up YouTube channels and posting videos that play in embedded format on the GEC website. Be able to use Google Analytics to analyze website traffic and identify where changes can be made to improve performance. 7. Delivery Schedule: SOW Task # Deliverable Title Format Number Calendar Days After CO Start 1 Site Maintenance: Geriatrics website and GRECC Website and analytic tools. Monthly Meeting with COR Twelve Monthly 2 Site Maintenance: Geriatrics website and GRECC Website and analytic tools. Monthly Meeting with GEC Website Advisory Committee Twelve Monthly 2 Quarterly postings of news from the Office of Geriatrics and Extended Care on the GEC website and quarterly posting of newsletters to GRECC website within 30 days of receipt. Website posting 3-GEC 20-GRECC Quarterly 3 Search Engine Optimization (SEO) Written report Twelve, with Copy to COR Monthly 4 Monthly Traffic Analysis ongoing monitoring and adjustment. Written report Twelve, with Copy to COR Monthly 5 Monitoring, User Support, and Maintenance of the VCP Reporting System Quarterly Meeting and written report to COR Four with Copy to COR Quarterly 8. Performance Monitoring: The subtasks as well as the deliverables for this project are very well defined and can, therefore, be easily monitored by the COR that will represent the Government for this process. 9. Place of Performance: The Contractor s work shall be completed on the Contractor s computer. The contractor will be provided access to VA email and Teamsite for work completion which will be provided at the nearest VA Medical Center to the contractor/ subcontractor. Testing will be conducted by the contractor through the use of their personal computer and access to Teamsite. VA staff at the Department of Veteran Affairs, 810 Vermont Ave SW, Washington DC will also conduct testing.  No travel costs will be paid for the contractor s visits to a VA location. 10. Period of Performance: Contract Performance shall start on 10/01/2019. Base: 10/01/2019 to 09/30/2020 Option Year 1: 10/01/2020 to 09/30/2021 Option Year 2: 10/01/2021 to 09/30/2022 Option Year 3: 10/01/2022 to 09/30/2023 Option Year 4: 10/01/2023 to 09/30/2024 11. Security Requirements: All Contractor employees are subject to the same level of investigation as Veteran Affairs employees who have access to Veteran Affairs sensitive information or access to Veteran Affairs facilities. The background investigation includes the following requirements: 1) Completed documentation 2) Fingerprints 3) Completion of OPM s e-QIP Questionnaire. The Contractor is required to fulfill all of the security requirements. The Contractor, upon completion of fingerprinting, and an initial suitability determination, may be authorized tentative access to start the performance period of the contract, but only on condition of completion of all security requirements. This requirement is applicable to all subcontractor personnel requiring the same access. The contractor shall bear the expense of obtaining background investigations. If the investigation is conducted by the Office of Personnel Management (OPM) through the Veteran Affairs, the Contractor shall reimburse the Veteran Affairs within thirty (30) days. The Contractor shall require access to Veteran Affairs computer network, Veteran Affairs Enterprise Content Management System (ECMS), and Outlook during the period of the contract. Failure to comply with the Contractor personnel security requirements may result in termination of the Contract for default. All Contractor employees who require access to the Department of Veterans Affairs computer systems, perform direct or ancillary health care services and/or have access to sensitive information shall be the subject of a Contractor personnel security background investigation. The position sensitivity for this Contract has been designated as: webmaster low risk. 12. Privacy Officer Language: Information made available to the Contractor or Subcontractor by the Veteran Affairs for the performance or administration of this contract or information developed by the Contractor/Subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data- General, FAR 52.227-14(d) (1). VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor s information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA s information is returned to the VA or destroyed in accordance with VA s sanitization requirements. VA reserves the right to conduct on-site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements. Prior to termination or completion of this contract, contractor/subcontractor must not destroy information received from VA, or gathered/created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/ subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self- certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/ subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed. 13. Specific Website links: GEC Website: https://www.va.gov/geriatrics/ GRECC Website: https://www.va.gov/GRECC/ VCP Data Base: https://www.vcprs.org/member/edit (Note: potential contractors won t be able to open this without a password.) The database is housed on this site: https://www.va.gov/healthpartnerships/vcp.asp which is not managed by this contract. End Statement of Work The delivery/task order period of performance is: see POP in the SOW. Delivery shall be provided no later than 10/01/2019. Award shall be made to the offeror whose quotation offers the best value to the government, considering technical capability, past performance, and price. The government will evaluate information based on the following evaluation criteria: (1) technical capability - meeting or exceeding the requirements listed in the SOW, (2) past performance, (3) price.  Technical and past performance are more important than price. Past performance/demonstrated experience will be graded as pass or fail. Award will be made without discussions. The full text of FAR provisions or clauses may be accessed electronically at http://acquisition.gov/comp/far/index.html. The following solicitation provisions apply to this acquisition: FAR 52.212-1, Instructions to Offerors Commercial Items (OCT 2018) Addendum to FAR 52.212-1 FAR 52.204-7, System for Award Management (OCT 2018) FAR 52.204-16, Commercial and Government Entity Code reporting (JUL 2016) FAR 52.233-2, Service of Protest (SEPT 2006) VAAR 852.233-70, Protest Content/Alternative Dispute Resolution (OCT 2018) VAAR 852.233-71, Alternate Protest Procedure (OCT 2018) End Addendum to FAR 52.212-1 FAR 52.212-2, Evaluation-Commercial Items (OCT 2014) - see evaluation criteria listed above. FAR 52.212-3, Offerors Representations and Certifications Commercial Items (OCT 2018) Offerors must complete annual representations and certifications electronically via the System for Award Management (SAM) website located at https://www.sam.gov/portal in accordance with FAR 52.212-3, Offerors Representations and Certifications Commercial Items. If paragraph (j) of the provision is applicable, a written submission is required. The following contract clauses apply to this acquisition: FAR 52.212-4, Contract Terms and Conditions Commercial Items (OCT 2018) Addendum to FAR 52.212-4 FAR 52.203-17, Contractor Employee Whistleblower Rights and Requirement to Inform Employees of Whistleblower Rights (APR 2014) FAR 52.204-4, Printed or Copied Double-sided on Postconsumer Fiber Content Paper (MAY 2011) FAR 52.204-9, Personal Identity Verification of Contractor Personnel (JAN 2011) FAR 52.204-13, System for Award Management Maintenance (OCT 2018) FAR 52.227-14, Rights-in-Data-General (MAY 2014) FAR 52.232-40. Providing Accelerated Payments to Small Business Contractors (DEC 2013) VAAR 852.203-70, Commercial Advertising (MAY 2008) VAAR 852.232-72, Electronic Submission of Payment Requests (NOV 2018) End Addendum to FAR 52.212-4 FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders (MAY 2019) The following subparagraphs of FAR 52.212-5 are applicable: FAR 52.204-10, Reporting Executive Compensation & First-Tier Subcontract Awards (OCT 2018) FAR 52.222-3, Convict Labor (JUNE 2003) FAR 52.222-19, Child Labor (JAN 2018) FAR 52.222-21, Prohibition of Segregated Facilities (APR 2015) FAR 52.222-26, Equal Opportunity (SEPT 2016) FAR 52.222-35, Equal Opportunity for Veterans (OCT 2015) FAR 52.222-36, Equal Opportunity for Workers with Disabilities (JUL 2014) FAR 52.222-37, Employment Reports on Veterans (FEB 2016) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) 52.222-50, Combating Trafficking in Persons (JAN 2019) 52.232-33, Payment by Electronic Funds Transfer System for Award Management (OCT 2018) 52.222-41, Service Contract Labor Standards (AUG 2018) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards--Price Adjustment (Multiple Year and Option Contracts) (AUG 2018) Submission shall be received not later than 9:00AM EST, September 3, 2019 through the email of the point of contact (POC) listed below. Late submissions will not be accepted. Any questions or concerns regarding this solicitation should be forwarded in writing via e-mail to the POC listed below. Point of Contact Robert Hamilton Contracting Officer robert.hamilton8@va.gov 360-852-9880.
36C26019Q0759 Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 20
8/30/19, 9:47 AM